Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,5 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
A
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Henrik,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN HARTFORD - NEW BRITAIN. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Francois, Thank you for taking the time to complete our guest survey. Myself and the staff are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-Ann RediResponse Specialist
par un voyageur
Publié le 14 oct. 2022 sur Expedia
C'est un trou qui héberge des gens à long termes sur l'aide sociale. On dirait des gens qui viennent de sortir de prison. Les corridors sentent le pot... dans l'ensembles tout est dégueulasse. La litterie avait du vomit dessus. J'ai passé une nuit d'enfer avec de la violence dans les corridors.
Commentaires de Gestion de l’hôtel
18 oct. 2022 par AO, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. I am sorry that your experience did not meet your expectations. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur de Thetford Mines, P.Qué
Publié le 19 mars 2019 sur Expedia
Not much isolated and train makes a lot of noise during night
Commentaires de Gestion de l’hôtel
25 mars 2019 par Pamela Silva, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The room wasn't clean when I got in. They never came to clean during my stay, which is odd because normally they clean daily. The toilet got backed up when I used it regularly and when I told them they told me I can't put toilet paper in the toilet which is absolutely unacceptable. And the key got erased 3 times while I was there. Which was a pain because I was on the top floor, and they only had one working elevator. I would no go there again ever.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Christian, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Karen, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Uuj
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Tomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Greenville and I appreciate your 4/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Very unsafe
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear William,Thank you for your review following your stay at Red Roof Inn Hartford - New Britain. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that you felt unsafe, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Malika. The staff and I at the Red Roof Inn Hartford - New Britain were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Estuardo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartford - New Britain and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
