Ratings based on 38 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 30, 2024 on Hotels
Comment from Hotel Management
Sep. 5, 2024 by Jonathan , Hotel Management
Thank you for the high marks!
by A traveller
Posted Aug. 18, 2024 on Expedia
Overall the place is wonderful and we enjoyed the amenities. My teenaged boys enjoyed the game room, pool at night, beach, fire pit. I loved the bed, having a kitchenette, and the coffeemaker. Much better than a typical hotel version.
I’d caution using suite 10 for more than two people. The sleeper was what you’d expect a sleeper to be - not comfortable! The bed is amazing though. The bathroom could use more hooks for drying beachwear.
I think instructions or information in general could be either more specific (ex: how to get to the beach. A map maybe?) or more visible (ex: wifi code). Things are written with an assumption that the guest knows the area.
Also, Jonathan was so helpful in permitting us a 12pm checkout, but must not have informed housekeeping. We were interrupted twice after 11pm and had to take the time to explain each time as we were trying to get ready to leave.
The local area was fun to explore- we would definitely come back.
Comment from Hotel Management
Aug. 18, 2024 by Jonathan , Hotel Management
Thank you for the nice review. We did let housekeeping know about a late checkout, I’m sorry that the didn’t get the message. It’s hard for us to accommodate late check out in the high season but we try to accommodate our guest requests. Thanks also for the other tips on how your stay could have been better.
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Jonathan , Hotel Management
Thank you Heidi. We hope to welcome you back soon.
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 12, 2024 by Jonathan, Hotel Management
Thank you, Chris. We are bummed to see that we earned an 8 out of 10. We hope to welcome you back again to earn that 10 out of 10. Our team will reach out to learn more about your stay this afternoon. Many thanks!
by A traveller
Posted Aug. 4, 2024 on Expedia
Clean, beautiful property. Kids friendly. Fun amenities, including a great pool and Saturday morning cereal bar. 5-minute walk to beach. Will definitely return!
Comment from Hotel Management
Aug. 12, 2024 by Jonathan , Hotel Management
Thank you for being an excellent guest. We hope to welcome you back to our Chicago or SW Michigan properties.
by A traveller
Posted Jul. 31, 2024 on Expedia
Staff went above and beyond to make sure everything was as expected. My teen boys felt welcome and were given info on activities they would enjoy (pool, ping pong, fire w/ smores). Wonderful experience!
Comment from Hotel Management
Jul. 31, 2024 by NBHD Hotels , Hotel Management
Thank you for a lovely review. We hope to welcome you back again soon.
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 31, 2024 by NBHD Hotels , Hotel Management
Thank you for the 10/10 Gina
by A traveller
Posted Jul. 28, 2024 on Expedia
Loved all the little touches to make it enjoyable, family experience, especially all the games, pool and toys, and fire pits!
Comment from Hotel Management
Jul. 29, 2024 by NBHD Hotels, Hotel Management
Thank you, Cathy. We hope to welcome you back to our Chicago or SW Michigan locations again soon.
by A traveller
Posted Jul. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 12, 2024 by NBHD Team, Hotel Management
Thank you for being an excellent guest. We hope to welcome you back to our Chicago or SW Michigan properties.
by A traveller from Allison Park
Posted Jul. 1, 2024 on Expedia
Perfect place to stay for a couple days. Very clean and well maintained.
Comment from Hotel Management
Jul. 29, 2024 by Jonathan, Hotel Management
Thank you, Cathy. We hope to welcome you back to our Chicago or SW Michigan locations again soon.
