Note fondée sur 430 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Great place to stay, far price, and great staff
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager , Gestion de l’hôtel
Dear Ryan,Thank you for the wonderful 4 out of 5 rating! We’re glad you enjoyed your stay and found our staff to be great. We hope to see you again soon!Sincerely, Fenil Patel General Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par General Manager , Gestion de l’hôtel
Dear Regina,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Fenil Patel General Manager
par un voyageur
Publié le 13 oct. 2024 sur Expedia
While the staff was very friendly, that was about all we liked about our stay.
Beds were very uncomfortable, no coffee makers in the room, breakfast was beyond basic and milk was left out on the counter during breakfast hours, no juice in the machine, and second morning there was no coffee. We paid almost double because of the time we traveled yet had very, very poor amenities.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Diane,Thank you for sharing your experience. We're glad to hear that our staff was friendly; however, we recognize that the comfort of your stay is paramount. We have noted your concerns regarding the beds, coffee makers, breakfast options, and overall amenities, and we will work to improve these areas. Your feedback is invaluable as we strive to enhance the quality of our services for future guests.Sincerely, Fenil Patel General Manager
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Shon,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Fenil Patel General Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The outside of the hotel was very nice but the inside was a different story. The hallway was sprayed with an overpowering smell that choked me up. Our room was very, very musty smelling and seemed to get worse. The bed spread was nasty looking, whether it was dirty or stained I'm not sure.. We took them off immediately.
The breakfast area was another gross area. The coffee counter was stained, unpainted, and filthy looking. The milk and juice was left out on the counter and was getting warm when we went for breakfast. When the employee cleaned up and put away the breakfast area, he used a napkin to clean the waffle and cereal area. He then took the milk and the leftover pancake mix from the machine and put it in the frig to reuse..after both had been left out for at least 3 hours.. As we were checking out, an older, handicapped man was telling the staff about their toilet, how it was broke, and how smelly their room was.. We will not be returning!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager , Gestion de l’hôtel
Dear Robin,Thank you for taking the time to share your feedback. We're glad you appreciated the exterior of the hotel, and we value your input regarding areas that need improvement. We've noted your concerns about the hallway scent, room condition, and breakfast area, and we will address them promptly with our team. Your feedback is essential in helping us improve, and we’re committed to ensuring a better experience for all our guests. We hope you’ll consider giving us another chance in the future.Sincerely, Fenil Patel General Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Our room had an unpleasant odor, like urine. Facility is older, shower curtain rusted, etc. Sketchy activity in parking lot. The total cost of the room was almost $150. Way overpriced.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations, Gestion de l’hôtel
We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
It was a place to stay
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Roxanne,Thank you for your feedback! We hope your next stay offers an even better experience.Sincerely, Fenil Patel General Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
8 sept. 2024 par KP, Gestion de l’hôtel
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The place was terrifying to walk around alone. Harbors the sketchy folk of the area that hang around at all hours of the night. The rooms smell of mold and the dining area was never open. The keys deactivated daily, even when kept far away from phones and other cards. Overall poorly managed and would never recommend going
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Kp, Gestion de l’hôtel
Thanks you for staying with us
par un voyageur de Evansville
Publié le 21 août 2024 sur Expedia
Third time here and will go back!
Commentaires de Gestion de l’hôtel
21 août 2024 par Kp, Gestion de l’hôtel
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment
