Note fondée sur 419 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good place
Publié le 16 juin 2024 sur HotelsVery quick check in. Very friendly front desk staff. Room was large and clean. Bed was comfy. Good basic place to stay.
Commentaires de Gestion de l’hôtel
5 août 2024 par KP, Gestion de l’hôtel
Dear david Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment
par un voyageur
Publié le 12 juin 2024 sur Expedia
Great people and nice rooms.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Kp, Gestion de l’hôtel
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment
par un voyageur
Publié le 11 juin 2024 sur Expedia
Felt the room was dirty, there was a regular pillow on the couch in the lobby as if someone had just been sleeping there. The host was walking around in his bare feet.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Guest Relations, Gestion de l’hôtel
Dear Thomas,We value your feedback and the time you took to share it with us. It is important that we provide our guests with a top-notch experience. Rest assured, we will speak with our team to ensure our high standards in hospitality and cleanliness are consistently delivered. Thank you for choosing to stay with us, and we hope you had a safe trip home.
par un voyageur
Publié le 6 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par KP, Gestion de l’hôtel
Dear jose : Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment
par un voyageur de Evansville
Publié le 10 mai 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
22 mai 2024 par KP, Gestion de l’hôtel
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Took forever for anyone to come to the front desk to get checked in. Stayed two days and there was no breakfast provided even though it was advertised. The stay wasn’t horrible but it wasn’t all that great either
Commentaires de Gestion de l’hôtel
3 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Howard,Your feedback on your recent stay is greatly appreciated. Please accept our apologies for any lapse in attentive service. Our priority is providing top-notch hospitality, and this will be discussed internally to ensure this standard is upheld. We also regret to hear of your disappointment with our offerings, and we will keep your comments in mind for improvement. Thank you for sharing your thoughts, and we hope to welcome you back for a better stay overall.
par un voyageur
Unclean
Publié le 21 avr. 2024 sur HotelsThe room had not even been cleaned by house keeping the beds were not made and garbage in the room from the previous occupants so they gave us a different room and the same thing l. Went and asked for a refund and they refused and got us a different room. The bed were made and clean but the bathroom had a dirty towel hanging on the door so I feel the room was not thoroughly cleaned.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Tara,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or service concerns during your visit. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.
par un voyageur
Publié le 15 avr. 2024 sur Expedia
The rooms were dirty, tub was gross, and there were bugs on the counter and in the bathroom.
We asked for extra blankets for both beds, but only 1 extra was available. Beds were also very hard/not comfortable at all.
We ended up not staying the second night because of a family emergency, but they said they could not refund the 2nd night because we had booked thru Expedia. Could you please let me know if a refund for the 2nd night is possible?
Also, one other thing, all of the emails from Expedia to me have been addressed to Stacy, and all the text messages were addressed to Shitley (not kidding). My name is Shirley Parker.
Commentaires de Gestion de l’hôtel
21 avr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Shirley,We are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday. Regarding the refund, please reach out to the third-party site, as they are better equipped to assist with billing concerns.
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Blankets were dirty had to ask for new ones
Advertising was wrong. No breakfast and no pool.
Worker was nice and polite.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Caleb,While we're happy to know that our friendly team members impressed you, we're sorry to hear about any cleanliness concerns, as well as any disappointment in our available amenities. While we provide every new guest with a freshly washed blanket, your feedback is gratefully received, and we will be sure to discuss your comments internally so that improvements can be made in the future. Thank you, and we hope you'll give us another chance soon.
par un voyageur
Publié le 12 avr. 2024
Whole place smells of smoke, dirty sheets and blankets.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Kp, Gestion de l’hôtel
Thanks for staying with us
