Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ants, moths, mildew, old AC’s and non functional TV’s house.
Publié le 22 août 2024 sur HomeAwayFirst impression of house photo online looked nice. But when we arrived we saw mildew all over the house and property. Screened in porch had moths, spiders, cobwebs and other bugs all over and looked like it hadn’t been painted for sometime to include the house. Interior looked somewhat updated, couldn’t get TV’s to function at all and couch seats sunk so much you had to pull yourself out. The so called vegetable gardens were all weeds with broken wire fencing.
Whoever owns the property certainly doesn’t take care of it!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. Please know that this has been forwarded to our local team to avoid future complaints. We do hope we will have another chance to host you for a truly great stay in the future.
par un voyageur
Disappointing & Frustrating,
Publié le 6 août 2024 sur HomeAwayWoke up on Saturday morning to no hot and cold water. Family needed to shower to attend a family gathering at 10AM. Family also could not use the toilets. We sent a text message at 8:05AM and did not receive an until 3:26PM. Entire family had to attend the family event without showering. I had to return to the property twice to check if the water issue had been resolved. Entire family unhappy and will never stay at this property again. We believe we should be refunded a portion of our rental charge for our inconvenience.
Commentaires de Gestion de l’hôtel
24 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Decent house for 6 -8
Publié le 23 juill. 2024 sur HomeAwayI didn’t look close at the on-line pics so at first arrival I had concerns. It’s a charming older style lake house that could use a bit of pampering but it was very clean and comfortable for our group of 8. The host and management company were great and easy to communicate with. We came up for our daughter’s wedding and we all had a very nice weekend. Thank you
par un voyageur
Great location
Publié le 15 avr. 2024 sur HomeAwayOlder house, but great for a big group.
par un voyageur
Wedding Retreat
Publié le 10 sept. 2023 sur HomeAwayThis location was our home away from home at our son's wedding. It was perfectly situated near the venue, had many nice bedrooms for family to sleep in, and a lovely porch for relaxing during the in between moments of the weekend.
par un voyageur de rockmart,georgia
Not as advertised
Publié le 20 juin 2023 sur HomeAwayThis property was dirty! As soon as we arrived we were met with an overgrown yard, molded screens of the porch, trash in the yard and dead insects the bedding.
That being said; the property has great potential. It’s large and in a great location. It needs to be maintained better and cleaned properly. It is very neglected.
Commentaires de Gestion de l’hôtel
6 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Excellent Lake Retreat for Groups
Publié le 3 janv. 2023 sur HomeAwayAt the time of booking, there were no reviews for this property. My group and I took the chance, and we're happy we did. The space accommodated our group (8) nicely. The home had nearly all the cooking amenities we needed (dishes, pots, pans). The proximity to hiking trails and the ground of the property were both perks as well. Overall, the home was a great find at a reasonable price.
My only feedback includes that the beds (with the exception of the master bedroom) were very hard/firm, we needed to purchase additional cleaning supplies, and we did not know where to put the trash until 2-3 days into the booking (it's near the garage but we didn't notice the sign).
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit, Devon.Thank you so much for taking the time to share your valuable feedback with us. We appreciate our guests' preferences as a means to improve and to consider in the future. We hope to host you again soon. Thank you.
