Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
par un voyageur
Publié le 26 août 2024 sur Expedia
Clean property. Used to offer complementary coffee service and a Nespresso machine in the room. Now has no in room coffee options. We requested one or the other and were told no. Have to go to lobby if you want coffee. Seems amenities are being cut. Somewhat pricy to be cutting amenities that are offered in most hotels.
Commentaires de Gestion de l’hôtel
26 août 2024 par Chris, Gestion de l’hôtel
Dear Vasiliky,Thank you for sharing your experience with us. I sincerely apologize for the disappointment you felt regarding the changes to our in-room coffee service. We understand how important this amenity is to our guests, especially those who have stayed with us before and enjoyed our previous offerings.Our goal is always to provide a comfortable and convenient stay for our guests, and it’s clear we fell short of that during your recent visit. I’m sorry that we were unable to accommodate your request for a coffee machine and that the alternative option was not satisfactory. We appreciate your feedback and are currently reviewing our amenities to ensure we meet the expectations of our guests.Please know that we take your comments seriously and will use them to improve our services. Your comfort and satisfaction are very important to us, and we hope you will give us another opportunity to provide you with a better experience in the future.Thank you again for bringing this to our attention.Warm regards,Chris HenixFront Office ManagerThe Blake Hotel
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 20 août 2024 sur Hotels
par un voyageur de Waban
Publié le 15 août 2024 sur Expedia
Great hotel and convenient location.
par un voyageur
Publié le 15 août 2024 sur Expedia
Clean rooms
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Expedia
One of our two rooms was very noisy after 5 pm until 11 pm. Restaurant was above us and it sounded like moving furniture. We needed quiet afyer a hospital visit.
Commentaires de Gestion de l’hôtel
26 août 2024 par Chris, Gestion de l’hôtel
Dear Vivian,Thank you for taking the time to provide us with your feedback. I sincerely apologize for the noise disturbance you experienced in one of your rooms during your recent stay. We understand how important a quiet and restful environment is, especially after a hospital visit.I’m sorry to hear that the noise from the restaurant above was disruptive. We are currently working on finding ways to minimize noise levels to ensure all our guests can enjoy a peaceful stay.Should your travels bring you back to us in the future, please let us know ahead of time, and we will do our best to accommodate you in a quieter room location. We value your feedback and hope to have the opportunity to provide you with a more comfortable experience next time.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back soon.Warm regards,Chris HenixFront Office ManagerThe Blake Hotel
par un voyageur
Publié le 13 août 2024 sur Hotels
par un voyageur
Publié le 7 août 2024 sur Hotels
