Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Expedia
les meubles sont vieux et abîmés - le bain rouillé - pour 340$ on s'attend à avoir du luxe -
Commentaires de Gestion de l’hôtel
10 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Susan,We apologize for the issues you encountered with the furniture and bathtub. We understand these conditions did not meet your expectations, especially given the price. Your feedback is important to us, and we are addressing these concerns to ensure improvements are made. We appreciate your comments and hope to provide a better experience in the future.Sincerely,New Hope Inn and Suites Management
par un voyageur de Gillette
Publié le 19 sept. 2024 sur Expedia
The team was very helpful and responsive to our questions.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The room was far from the lobby & very musty smelling. It was directly across from a door stairwell where workers were smoking.
It after asking for a room change, we did not even stay the night, we checked out. The bar was only open on weekends. We were there on Monday. Location from downtown area was a drive with nothing within walking distance.
Very, very disappointed especially because of the price.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Very convenient location. Friendly bartender and nice selection of food for breakfast.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Heidi,Thank you for your feedback! We’re glad you enjoyed the convenient location and the friendly service from our bartender. It’s great to hear that you liked the breakfast selection as well. We hope to welcome you back for another pleasant stay!Thank You,New Hope Inn and Suites Management
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The rooms were ok. They were rather dated but comfortable. The staff was very friendly. I guess the biggest annoyance was the bar. On the website, it says it is open every night until 11. When we got there, a little after 9, it was already closed. They said it was new hours and not to worry as it would be open until Midnight the next day (Sat). We came back that evening about 10:30 and it was again closed. They said no one was coming in so they closed it. To my way of thinking, if you say it's going to be open til a certain time then that's how long you should be open. Grocery stores don't close early if no one is shopping because people trust it will be open when they say it will.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Scott,Thank you for your feedback. We’re glad to hear that you found the rooms comfortable and enjoyed the friendly service from our staff. We apologize for the inconvenience you experienced with the bar hours. You're right – consistency is important, and we understand how frustrating it must have been to find it closed earlier than expected. We are working to update the bar hours on our website to reflect the current schedule more accurately, so future guests won't experience this confusion. We appreciate your understanding and will use this feedback to improve our services.Thank You,New Hope Inn and Suites Management
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Kurt,Thank you for rating your stay at New Hope Inn and Suites. We hope to host you again for your next New Hope Inn and Suites trip to serve you with a more comfortable stay and enhanced experience.Thank You,New Hope Inn and Suites Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Poor design of complex, difficult to navigate. Heating unit was faulty and smoked. Had to change rooms.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Joan,Thank you for your feedback. We apologize for the difficulties you experienced with the layout and the heating unit. We're addressing these issues to improve our guest experience. We hope to have the chance to provide you with a better stay in the future.Sincerely,New Hope Inn and Suites Management
par un voyageur
Publié le 5 sept. 2024 sur Hotels
The room was adequate and clean. Bed was comfortable. Not alot of frills and services for the price, though. I will stay again in the future.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear William,Thank you for your feedback! We're glad to hear you found the room clean and comfortable. We appreciate your input regarding the value and will continue to work on enhancing the guest experience. We look forward to welcoming you back for another stay in the future!Thank You,New Hope Inn and Suites Management
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Irina,Thank you so much for awarding us a positive rating for your stay at our New Hope Inn and Suites hotel. You have brought a smile to our faces. We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Thank You,New Hope Inn and Suites Management