Note fondée sur 877 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Expedia
les meubles sont vieux et abîmés - le bain rouillé - pour 340$ on s'attend à avoir du luxe -
Commentaires de Gestion de l’hôtel
10 sept. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Susan,We apologize for the issues you encountered with the furniture and bathtub. We understand these conditions did not meet your expectations, especially given the price. Your feedback is important to us, and we are addressing these concerns to ensure improvements are made. We appreciate your comments and hope to provide a better experience in the future.Sincerely,New Hope Inn and Suites Management
par un voyageur
Publié le 24 déc. 2024
Commentaires de Gestion de l’hôtel
16 janv. 2025 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Charles,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at New Hope Inn and Suites. We would love to host you again on your next visit to New Hope Inn and Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,New Hope Inn and Suites Management
par un voyageur
Motel 6 would have been an upgrade
Publié le 19 oct. 2024 sur HotelsIt was run down dirty and had doors opening to the outside. This is a motel not an Inn & suite. Stains on the ceiling. Cold showers. The railing was leaning over the parking lot. If I had known all this I wouldn’t have paid more than $60 but they charged $347.00. They must think this is a Hyatt Regency
Commentaires de Gestion de l’hôtel
22 oct. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Todd,We’re truly sorry to hear about the disappointing experience you had during your stay. The issues you mentioned, including cleanliness, safety concerns, and pricing, are not reflective of the standard we aim to provide. We will be addressing these concerns with our team to ensure improvements are made. Your feedback is invaluable, and we apologize for any frustration caused. Thank you for bringing this to our attention.Sincerely,New Hope Inn and Suites Management
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Motel style rooms. Breakfast lacks options.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Dear Lori, Thank you for your feedback. We apprec, Gestion de l’hôtel
Dear Lori,Thank you for your feedback. We appreciate your comments and understand that you'd like more breakfast options. We'll take this into account as we strive to improve our offerings. We hope to welcome you back for a better experience!Thank You,New Hope Inn and Suites Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
"The place needs an urgent update; the walls and floors are dirty, especially in the hallways and stairwells—extremely dirty. The carpets and sofas inside the room are stained and full of dirt. The towels smell bad and it seems they are not washed properly. The small soap and shampoo provided for your use are the cheapest on the market and don't even lather. The most incredible thing of all is that when you go to have breakfast in any hotel, the majority of people look for coffee or at least tea, and this place doesn't even have hot water for you to make tea. The excuse they give you at the front desk is that they regret it, but the coffee machine broke down that same day. It might be true; I give them the benefit of the doubt, but the next day it was the same—there was no coffee and no hot water to at least have a tea. For the money I paid for two days in two rooms, the least I expected was clean towels and at least hot water or coffee, but that was not the case. If you are considering staying here for a night, think twice. I went to the front desk twice and even spoke with the person in charge of at least putting hot water, and without any kindness, they told me there is none, period. Horrible experience at this place. If I could give zero stars, I would."
Commentaires de Gestion de l’hôtel
17 oct. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Felix,Thank you for taking the time to share your feedback. We're truly sorry for the multiple issues you encountered during your stay, from cleanliness concerns to the lack of hot water and coffee. This is certainly not the experience we aim to provide, and we apologize for the inconvenience. Your feedback is valuable, and we will be addressing these concerns with our team to ensure improvements. We appreciate your honesty and regret that we didn't meet your expectations. Please contact us directly if you'd like to discuss further.Sincerely,New Hope Inn and Suites Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
"The place needs an urgent update; the walls and floors are dirty, especially in the hallways and stairwells—extremely dirty. The carpets and sofas inside the room are stained and full of dirt. The towels smell bad and it seems they are not washed properly. The small soap and shampoo provided for your use are the cheapest on the market and don't even lather. The most incredible thing of all is that when you go to have breakfast in any hotel, the majority of people look for coffee or at least tea, and this place doesn't even have hot water for you to make tea. The excuse they give you at the front desk is that they regret it, but the coffee machine broke down that same day. It might be true; I give them the benefit of the doubt, but the next day it was the same—there was no coffee and no hot water to at least have a tea. For the money I paid for two days in two rooms, the least I expected was clean towels and at least hot water or coffee, but that was not the case. If you are considering staying here for a night, think twice. I went to the front desk twice and even spoke with the person in charge of at least putting hot water, and without any kindness, they told me there is none, period. Horrible experience at this place. If I could give zero stars, I would."
Commentaires de Gestion de l’hôtel
17 oct. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Felix,Thank you for taking the time to share your feedback. We're truly sorry for the multiple issues you encountered during your stay, from cleanliness concerns to the lack of hot water and coffee. This is certainly not the experience we aim to provide, and we apologize for the inconvenience. Your feedback is valuable, and we will be addressing these concerns with our team to ensure improvements. We appreciate your honesty and regret that we didn't meet your expectations. Please contact us directly if you'd like to discuss further.Sincerely,New Hope Inn and Suites Management
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Ross,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at New Hope Inn and Suites. We would love to host you again on your next visit to New Hope Inn and Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,New Hope Inn and Suites Management
par un voyageur
Great Dog Friendly Inn
Publié le 15 oct. 2024 sur HotelsExcellent pet friendly hotel. Large grassy area & it was extremely well lit at dark. I didn't realize when I booked that it had exterior doors. But being able to park my car right outside my room door was actually so convenient. I felt very safe in this neighborhood.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Karen,Thank you for your review! We're glad you enjoyed your stay and appreciated the pet-friendly environment, well-lit grassy area, and convenient parking right outside your room. It's great to hear that you felt safe in the neighborhood. We hope to welcome you and your pet back soon!Thank You,New Hope Inn and Suites Management
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Alyson,Thank you for leaving a review for us; however, We apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,New Hope Inn and Suites Management
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Older hotel. Hotel and grounds are very nice, room was decent but most of our power outlets did not work and wifi was just ok.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par New Hope Inn and Suites Management, Gestion de l’hôtel
Dear Amber,Thank you for your feedback! We're pleased to hear you enjoyed the hotel and grounds. However, we apologize for the inconvenience with the power outlets and Wi-Fi. Your comments are important to us, and we will address these issues to enhance the experience for our guests. We hope to welcome you back and provide you with a better stay in the future!Thank You,New Hope Inn and Suites Management
