Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,2 Service et personnel
3,4 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Le seul gros defaut, ce sont les couverts et assiettes jettables, en styromousse en plus! Pour la planète, il est temps de changer.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi marie,We appreciate your feedback regarding the use of disposable cutlery and plates. We understand your concern for the environment, and we are continuously looking for ways to improve our sustainability practices. Your input is valuable to us, and we will take it into consideration as we evaluate our options for more eco-friendly alternatives. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 31 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2022 par Guest Relations Management, Gestion de l’hôtel
Hello Robert,
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.
par un voyageur
Publié le 22 août 2018 sur Expedia
Mauvaise connection wi fi....le gym manque d'equipement,la salle de la piscine manque d'aeration ca sent la moisisure......Apart ca le reste va bien
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Janine Mary,Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there’s anything specific that could make your next stay perfect, we’d love to know. We look forward to welcoming you back soon!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
When you first come in it's nice and clean. When we were packing on our last day we found 2 live cockroaches. We also had an efficiency room and the stove was too close to the bed where I was afraid to use it that it would catch fire. We will not return.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Joanmarie,Thank you for taking the time to share your experience. We’re glad to hear you found our property nice and clean upon arrival. However, we take your concerns very seriously regarding the presence of cockroaches and the stove placement. We conduct regular pest control and inspections to ensure a safe environment for our guests, and we will be addressing this issue with our team to prevent future occurrences. Your feedback is invaluable, and we appreciate your input. We hope you will reconsider staying with us in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kyle,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take all concerns seriously and would appreciate the opportunity to learn more about what went wrong during your stay. Your insights are valuable to us, and we hope to improve for future guests.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The entire property smelled of old cigarettes, the bathroom was gross, the toilet did not work and th room had no refrigerator. It had a stove, but no fridge. Horrible experience.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christopher,Thank you for your feedback. We're truly sorry to hear about your experience, and we take these concerns seriously. Our team works diligently to maintain a clean and pleasant environment, and we regret that we fell short during your stay.We understand how important amenities like a working toilet and a refrigerator are for our guests. While we do offer rooms with kitchenettes, it seems there may have been a misunderstanding regarding the available features in your room.Your comments will be addressed with our housekeeping and maintenance teams to prevent similar issues in the future. We appreciate your feedback and hope to have the opportunity to provide a better experience on your next visit.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
The hallways smelled terrible, the carpets were filthy, hardly any towels, and someone actuality drove a riding lawn mower through the lobby!!
Im not a lawyer, but I think that's against the law. I haven't had a good hotel stay with any of your recommendations 🤔
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Peter,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and guest comfort very seriously and will address your concerns about the hallways and carpets with our housekeeping team.Regarding the incident with the lawn mower, we understand how unexpected and disruptive that must have been. We will review our protocols to ensure a better guest experience in the future.Your feedback is valuable to us, and we hope for the opportunity to provide you with a much improved experience on your next visit.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
For the price it was ok. The room we were in the room had trash in t still and the bathroom shower head was broke and the toilet had a hard time flushing or just wouldn't. We went to see the pool and it was so cold for being an indoor pool. Could use an upgrade for sure.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Sarah,Thank you for your feedback. We're glad the price met your expectations, but we're sorry to hear about the issues you encountered. Cleanliness and maintenance are priorities for us, and we’ll address the concerns you mentioned regarding the room and bathroom.As for the indoor pool, we’ll look into the temperature settings to ensure it's comfortable for our guests. While some parts of the property may be older, we strive to maintain a welcoming environment.We appreciate your understanding and will continue to improve for future stays.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Nothing at all
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Alijah,Thank you for taking the time to share your thoughts. We're sorry to hear that your stay didn’t meet your expectations, but we're unable to address any specific concerns as no details were provided. We encourage you to reach out directly if you’d like to share more about your experience so we can better understand what went wrong and work to improve in the future.Your feedback is important, and we hope to have the chance to provide a better experience on your next visit.
