Note fondée sur 246 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,6 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juin 2023 sur Expedia
J'ai bien aimé l'endroit. Mais ne pas avoir de Wi-Fi durant toute la semaine était très désagréable. La . Le bol de toilette n'était pas fixé.
Commentaires de Gestion de l’hôtel
9 juin 2023 par Lily, Team Hosteeva, Gestion de l’hôtel
Hi Danie, we're happy you liked our place. The toilet issue and WiFi connection have been fixed. Sorry for the inconvenience it caused you. We hope you'll give us another chance to host you to ensure a seamless experience this time.
par un voyageur
Publié le 4 janv. 2020 sur Expedia
L'architecture du bâtiment est belle mais la gestion est catastrophique et l'état des chambre à la limite du supportable
Commentaires de Gestion de l’hôtel
5 janv. 2020 par Kate, Team Hosteeva, Gestion de l’hôtel
Dear guest, thanks for the feedback. It was our pleasure to have you as a guest. We are sorry to know your expectations have not been fully met. We would appreciate that a lot if you could mention your name or provide more details on the areas of our service where we can have possible improvements. Nevertheless, we resp[ect your right of staying anonymous and we look forward to hosting you soon again for a much better experience.
par un voyageur
Super séjour a la Nouvelle Orléans
Publié le 10 nov. 2018 sur HotelsTrois nuits dans une chambre très spacieuse au sein d'une maison typique de la Louisiane ! sur une avenue magnifique Rapport qualité prix super.
Le tramway juste en face qui mène directement au quartier français On l'entend très peu dans la chambre ! forfait journalier pour 3 USD. Parking gratuit très facile en face de la maison sur l'avenue
Juste un reproche les séchoirs ne fonctionnaient pas et nous nous sommes retrouves avec tout notre linge mouille sur les bras ! notre premier interlocuteur n'a pas été très réactif nous avons attendu plus d'une heure mais par la suite Kim a été formidable et nous a trouve une solution Un grand merci a lui pour son efficacité et sa gentillesse.
Commentaires de Gestion de l’hôtel
11 nov. 2018 par Team Hosteeva, Gestion de l’hôtel
Thank you for rating us, we appreciate it.
par un voyageur
Très bon moment !
Publié le 31 oct. 2018 sur HotelsTrès bon séjour, dans une belle chambre, grande et confortable.
Une simple remarque sur la clim... très bruyante !
Commentaires de Gestion de l’hôtel
2 nov. 2018 par Hosteeva, Gestion de l’hôtel
Merci beaucoup :)
Accept our apologies for the noisy AC, we'll see what we can do about it.
par un voyageur
Mouse/Rat in my room
Publié le 2 août 2024 sur Hotels2 hours after arrival a mouse/rat jumped on my friend and started running around on the night stand by her bed. It ran around the room on the floor, on her purse, and phone that was on the night stand. I had to call twice before we were located to another room and told that someone would arrive first thing the next morning to retrieve the belongings left behind. Ultimately I asked another guest that I saw outside to retrieve our left behind belongings. I asked to be compensated for the first night only and I have yet to here from anyone. It has now been over a week and I've called several times. I was also asked to take pictures for evidence so I recorded a video. We were moved to another room on a different floor that wasn't as large or nice as the original room. The 2nd room also wasn't as clean as it should have been. The customer service reps that I spoke with were nice and sympathetic to the situation but beyond that they couldn't do anything other than say someone will contact me which never happened to this day.
Commentaires de Gestion de l’hôtel
5 août 2024 par Author, Gestion de l’hôtel
Dear Taronza,
I sincerely apologize for the distressing experience you and your friend encountered during your stay. The situation you described is deeply concerning, and your feedback is invaluable. Rest assured, we are taking the necessary steps to address these issues promptly.
Thank you for bringing this to our attention.
Brian
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Author, Gestion de l’hôtel
Your high rating is greatly appreciated, Eder! Come back soon. Brian, Team Hosteeva
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Brian, Team Hosteeva, Gestion de l’hôtel
Thanks for your rating, Mihir Ravindra! I am happy to see you enjoyed your stay at our place. Do come again!
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Quiet stay, the room was convenient to where I need to be.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Lily, Hosteeva Team, Gestion de l’hôtel
Thank you for your feedback, Robert! We're glad to hear you had a quiet stay and found the room conveniently located for your needs. We hope to welcome you back again soon!
par un voyageur
Publié le 1 juill. 2024 sur Expedia
The property was listed 2 miles from Bourbon and was pretty much directly across from a trolley stop which made commuting easy. The property is an older property so it smelled old. A piece of the floor was damaged. The beds were comfortable. The temperature of the water was great along with the water pressure. The ceiling fan needs dusting and the shower head could also use some cleaning. The outdoor seating area was great, just couldn't find the switch to turn on the porch fan.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Lily, Hosteeva Team, Gestion de l’hôtel
Thank you for your detailed review, Crystal! We're glad you found the proximity to Bourbon Street and the trolley stop convenient for commuting. We apologize for the older property smell, the damaged floor piece, and the need for dusting the ceiling fan and cleaning the shower head. We'll address these issues promptly. We're happy you enjoyed the outdoor seating area and will ensure the porch fan switch is easier to locate. We hope to welcome you back in the future!
par un voyageur
Publié le 28 mai 2024 sur Expedia
Lovely room, nice cozy bed with microwave coffee pot and fridge. Beautifully appointed. Could have used a chair or love seat to sit on while watching TV instead of having to sit or lay on the bed. Close to public tram and restaurants. Loved our stay.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Carrie, Team Hosteeva, Gestion de l’hôtel
Thank you for your wonderful review, Audra! We're delighted to hear that you enjoyed the lovely room, cozy bed, and amenities like the microwave, coffee pot, and fridge. Your suggestion about adding a chair or love seat for TV watching is appreciated, and we will look into this for future improvements.It's great to know you enjoyed the convenient location near the public tram and restaurants. We're thrilled you loved your stay and hope to welcome you back soon!
