6/10 Okay
Dawn
Travelled with group
Mar 8, 2025
Liked: Cleanliness, property conditions & facilities
The property itself was nice and clean and had plenty of room for our group. There are a couple of restaurants nearby and others that are a good walk away. We discovered on check in that the refrigerator in our unit did not work and immediately reported this to Roami. As there were no other units available, their solution was to provide a mini fridge that was barely was big enough for milk and yogurt and it was not brought over until the next day. We had food in a cooler and this did not solve the problem. Mutually agreeable compensation was not offered. All communication was initiated by us and no proactive follow up took place from Roami customer service. Aside from that problem, the property was well maintained and common areas cleaned daily. Check in/ out was all virtual and easy , exterior and interior doors have keypads and codes were provided ahead of our stay.