Note fondée sur 152 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,7 sur 5
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 27 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the amazing rating, Pomme!We are delighted to see that you had a wonderful time at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
4 sur 5
par un voyageur

Publié le 14 nov. 2024
Elevator limited to one but wasnt a horrible wait.
Commentaires de Gestion de l’hôtel
16 nov. 2024 par Customer Service, Gestion de l’hôtel
Evelyn, thank you for your understanding regarding the elevator situation during your stay. We're thrilled you had an overall enjoyable experience at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We hope to welcome you back for an even better visit in the future.
1 sur 5
par un voyageur

Publié le 11 nov. 2024
When we checked in, the employees were not friendly and seemed to be bothered by us checking in. When asked how to access the adjacent parking at this location, they were not helpful at all. One of the employees was talking with a friend who was in the lobby, the other employee was reclining on a desk. Very unprofessional. After checking in, only one elevator was working, and we got stuck for about 10 minutes in the "working" elevator, which quit working later that evening, meaning everyone had to take the stairs.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Customer Service, Gestion de l’hôtel
James, thank you for sharing your experience. It's concerning to hear about your interaction with our team members, and this matter will be looked into to ensure improvement. Regarding the elevator situation, it is being actively addressed to prevent future occurrences, and assistance is available for carrying items. Your patience and feedback are appreciated as we strive to enhance the guest experience.
4 sur 5
par un voyageur

Publié le 6 oct. 2024 sur Expedia
The property itself is great, there was a VERY bad odor the the lobby and hall ways!!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Customer Service, Gestion de l’hôtel
Taylor, it’s great to know you enjoyed the property at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We're addressing the concerns you noticed and appreciate your feedback. Looking forward to hosting you again soon.
2 sur 5
par un voyageur

Publié le 4 oct. 2024 sur Expedia
The elevator not functioning well freaks me out as I traveled with elderly and disable. :(
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Customer Service, Gestion de l’hôtel
Chona, we sincerely apologize for the inconvenience caused by our elevator issues and thank you for your feedback. To assist our guests during this time, we have added extra staff to help carry items upstairs. We appreciate your patience as we work to resolve this matter. Thank you and safe travels.
2 sur 5
par un voyageur

Publié le 2 oct. 2024 sur Hotels
AC didn’t want to cool the room, there was no water in the morning so we couldn’t shower or brush our teeth
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Customer Service, Gestion de l’hôtel
Daniel, thank you for your input. The team strives to resolve concerns quickly, and efforts are ongoing to ensure guest comfort. The feedback helps us focus on areas needing attention.
4 sur 5
par un voyageur

Publié le 1 oct. 2024 sur Expedia
Elevator issues everyday
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Customer Service, Gestion de l’hôtel
Dave, we appreciate your feedback. The team is actively addressing the elevator situation and is committed to resolving it as soon as possible. Thank you for your understanding and for staying with us.
2 sur 5
par un voyageur

Publié le 29 sept. 2024
Requested Handicapped. Were told by two different staff members that it was. It was not. When I was finally able to get someone to understand what a handicap room is they had to move us from 14th floor to 9th floor. when went to move the elevaor was not working. finally moved us using the freight elevator. Not real sure why the hotel would put a handicap person that high up. Seems pretty unsafe in case of fire.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Customer Service, Gestion de l’hôtel
Jacquelyn, thank you for providing your feedback. It is unfortunate that the room accommodations did not initially meet your expectations. The team is committed to ensuring guest accessibility needs whenever possible. They understand the inconvenience during the move and appreciate your patience while using the alternate elevator.
4 sur 5
par un voyageur

Publié le 27 sept. 2024 sur Hotels
The reason for this rating was 2 items. The first was the elevator did not work properly and staff did not seem alarmed at all. The elevator dropped a couple of feet twice while we were on it, other people were stuck in it. Also, there was no way to get a beverage like soda, there cooler was bare.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Customer Service, Gestion de l’hôtel
Rosalie, thank you for sharing your experience. It's concerning to hear about the elevator troubles. The wellbeing of guests is important, and the team always strives to address issues promptly. They appreciate your patience during the situation. Regarding the beverages, this has been noted and the team is working to improve availability. Your feedback is valued.
5 sur 5
par un voyageur

Publié le 27 sept. 2024 sur Expedia
Something is seriously wrong with elevator to be on 14th floor and got to take the stairs . It’s crazy up and down. And that make a huge impact on my trip.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Customer Service, Gestion de l’hôtel
Jerome, thank you for sharing your experience. We're sorry to hear about the inconvenience you encountered with the elevator situation. Rest assured, measures have been implemented to assist guests during this time. We hope to welcome you back for a smoother experience in the future.