Note fondée sur 865 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juill. 2023 sur Expedia
A 15 minutes à pied du centre ville
Conciergerie à l écoute et très efficace
Commentaires de Gestion de l’hôtel
17 juill. 2023 par General Manager, Gestion de l’hôtel
Hi Sylvie, It sounds like our location was perfect for your plans to explore, and we're happy to hear it. Thank you for being our guest and for sharing your kind words. Don't hesitate to let us know how we could have made your stay five-star worthy. Guest feedback is truly invaluable for our team. David Piscola,General Manager
par un voyageur
Publié le 23 nov. 2024
Everything about the service how friendly and helpful the STAFF was. I lose the key to my suitcase and they help me open the lock. I will tel Everyone about The Hilton Riverside. How convenient it is to get to your Ship from the Outlet Mall which is connected to the hotel. I love this Hotel😁🙏
Commentaires de Gestion de l’hôtel
24 nov. 2024 par General Manager, Gestion de l’hôtel
Hello Geni, Thank you for sharing your wonderful experience! We’re delighted to hear that our team’s friendly and helpful service made such a positive impression, especially assisting with your suitcase lock. Your enthusiasm means so much to us, and we can’t wait to welcome you back for another memorable stay!David Piscola,General Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
I was charged more after the fact
Publié le 22 sept. 2024 sur HotelsI was charged more after my initial payment for no reason at all that made my stay upsetting
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Don, Thank you for taking the time to leave a review and bringing your concerns to our attention. We apologize for this inconvenience and will share your comments with our team to address the matter further. If you have any lingering concerns, please feel free to reach out to us anytime; we would be delighted to assist you. It was a pleasure having you here, and we hope to have another chance to welcome you back in the future.David Piscola,General Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Just a great location and nice place! Lots to do!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
I’ve stayed at this property multiple times with no problem. This was the worst experience, it’s sketchy and not right this was not the same atmosphere my previous trips. The hallway near the parking garage smells like urine. The key fob to my rental came up missing, when I described the incident to the tow truck company he confirmed my suspicion of a staff member taking the fob. The hotel is still charging me a daily parking rate. Never again.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Fa'Drika,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your recent stay. Upon further investigation, we could not find any record of you parking with us during your stay. At your earliest convenience, we ask that you please consider reaching out to us offline so we may fully address your concerns. We appreciate your feedback and hope to hear from you soon.David Piscola,General Manager
par un voyageur
Publié le 16 sept. 2024
par un voyageur
Great View
Publié le 16 sept. 2024 sur HotelsIt was a good stay, everyone was very nice. We couldn’t find the ice machine, or coke machine. The vending machine was in a totally different building. When you park in the parking garage you have to walk what seems like a mile to get to the front desk. The rooms need to be updated especially how much you pay for a room. On the plus side we loved the view, and it was easy to walk everywhere outside.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
