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Hilton New Orleans/St. Charles Avenue

4.0 star property
4-star hotel near Bourbon Street

Choose dates to view prices

Photo gallery for Hilton New Orleans/St. Charles Avenue

Lobby
Junior Suite, 1 King Bed
Exterior
Reception
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • Parking available

Explore the area

Map
333 Saint Charles Ave, New Orleans, LA, 70130
  • Bourbon Street
    ‪6 min walk‬
  • Caesars Superdome
    ‪14 min walk‬
  • Ernest N. Morial Convention Center
    ‪14 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed

47-inch flat-screen TV with satellite channels, Smart TV

Suite, 1 King Bed

  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bathtub (Accesible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Bathtub (Accesible)

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Corner

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed (Accesible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Accesible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

47-inch flat-screen TV with satellite channels, Smart TV

Suite, 1 Bedroom, Accessible, Bathtub

  • 23 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

New Orleans

New Orleans Central Business District stay.Within a 15-minute walk of this New Orleans Central Business District hotel, you'll find Bourbon Street and French Quarter Visitor Center. National World War II Museum and Caesars Superdome are also within 2 miles (3 km).

What's nearby

  • Bourbon Street - 6 min walk - 0.5 km
  • National World War II Museum - 13 min walk - 1.2 km
  • Caesars Superdome - 14 min walk - 1.2 km
  • Ernest N. Morial Convention Center - 14 min walk - 1.2 km
  • Jackson Square - 15 min walk - 1.3 km

Getting around

  • St. Charles at Union Streetcar Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 16 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Lüke - ‬1 min walk
  • ‪Trenasse - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪French Truck Coffee - ‬3 min walk
  • ‪Fourth Wall - ‬2 min walk

About this property

Hilton New Orleans/St. Charles Avenue

4-star hotel near Bourbon Street
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, meeting rooms, and limo/town car service are available.

Public spaces have free WiFi. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton New Orleans/St. Charles Avenue. For a fee, parking is available.

  • 1 building
  • 252 guestrooms or units
  • 18 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1926
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue
Hilton New Orleans/St. Charles Avenue offers 252 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Exterior

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 47-inch smart TV with premium satellite channels
  • First-run movies
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Charles
Hilton Charles Hotel
Hilton Charles Hotel New Avenue Orleans/St.
Hilton New Orleans/St. Charles Avenue
Hilton New Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton New Orleans/St. Charles Avenue Hotel
Hilton New Orleans/St. Charles Avenue New Orleans
Hilton New Orleans/St. Charles Avenue Hotel New Orleans

Hilton New Orleans/St. Charles Avenue Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1010 reviews
Rating 8 - Good. 269 out of 1010 reviews
Rating 6 - Okay. 103 out of 1010 reviews
Rating 4 - Poor. 67 out of 1010 reviews
Rating 2 - Terrible. 53 out of 1010 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

JEROME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that everything is within walking distance of the hotel. Unfortunately, the weather was horrible due to this polar vortex.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really pleasant experience
Stayed 1 night in Jan 2025

8/10 Good

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments
Stayed 5 nights in Jan 2025

10/10 Excellent

Lauryn

Stayed 2 nights in Nov 2024

10/10 Excellent

paula

Stayed 2 nights in Dec 2024

8/10 Good

Brandy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, enjoyed our stay
Stayed 4 nights in Dec 2024

6/10 Okay

jachin

Travelled with family
Liked: Cleanliness, staff & service
Initially my room wasn't up to par however the staff and the Manager on duty. Make sure that everything was fine.
Stayed 5 nights in Dec 2024

4/10 Poor

sharnette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Samantha

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Gene

Stayed 1 night in Dec 2024

2/10 Terrible

Reba

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay at this location ever again.
My stay did not go as planned. I planned on valet parking only to pull up and the valet is no where to be found. My spouse drop me off so I could go in to see to find the valet. I finally find someone in valet he explain they are extremely short hand , he told me to find somewhere on the side to park and they would get to me. So we did we went checked in and bought our things to the room. We came back to valet only to not be able to find them again. We walked to our vehicle and to our surprise it was a tow zone. So we rode around a hour trying to find parking and when we did it was a 10 minute walk back to the room. We get back to the room get dressed to go relax by the pool, only to find out we were misinformed my the Hilton rep that this location had not only one pool but they had two indoor and outdoor. Only to find out there was none!! Tried to bath hot water was down even after waiting 20 minutes for it to kick in and the pressure was very low it was coming down in dribbles. Heat was broken . Tv wasn't working. I just went to sleep with hopes nothing else went wrong.
Stayed 1 night in Dec 2024

10/10 Excellent

John, HIGHLANDS RANCH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in close proximity to all the attractions in New Orleans. Very helpful staff.
Stayed 4 nights in Dec 2024

8/10 Good

Tagemattie

Stayed 2 nights in Dec 2024

10/10 Excellent

JAYE

Stayed 2 nights in Dec 2024

6/10 Okay

Mahogany

Liked: Cleanliness, staff & service, property conditions & facilities
The fees is what’s the problem you have to pay 54 for valet parking that they charge to the room then they tax that so it added an additional 7 dollars. Then the room incidentals was 50 then later on they added another 25 dollar incidentals. The room itself was 117 for one night then add on parking and fees over 200 so just be prepared on that and no continental breakfast. But staff was nice and very helpful
Stayed 1 night in Dec 2024

6/10 Okay

Håvard

Travelled with family
Liked: Staff & service
Dated
Stayed 2 nights in Dec 2024

10/10 Excellent

Breland

Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Stayed 3 nights in Dec 2024

10/10 Excellent

Cedric

Stayed 1 night in Dec 2024

8/10 Good

Francesca

Stayed 2 nights in Nov 2024

10/10 Excellent

Alyichianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely great.
Stayed 1 night in Nov 2024

8/10 Good

Jeremy, Vidor

Travelled with partner
Liked: Amenities
Easy check in and front desk staff was very friendly. Stayed on the 18th floor and water pressure was something to be desired, so if you like water pressure maybe not the place for you.
Stayed 1 night in Dec 2024

2/10 Terrible

Kelsei

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
rarely leave reviews, but I felt compelled to share my experience at this hotel after a truly disappointing stay. I booked a room for three nights at $900, expecting a high-quality experience based on the price and the hotel's reputation. Unfortunately, the reality was far from what I had anticipated. Upon checking into the room, I was immediately struck by how dirty everything was. The floors were dusty, the bathroom had visible grime in the corners, and there were stains on the bed linens. I understand that no place is perfect, but for a hotel of this caliber, cleanliness is non-negotiable—and this was far from acceptable. The water pressure in the shower was abysmally low, making it almost impossible to take a decent shower. When you're paying this much, you'd think the basic amenities would be in top condition, but this was a huge letdown. What made it worse was the cleaning service. The staff appeared to do the bare minimum. The room was not properly cleaned during my stay, and it seemed like they only tidied up quickly without paying attention to detail. This lack of thoroughness made me feel uncomfortable, as though the hotel wasn't taking proper care of the space or its guests. I honestly can't believe I spent $900 for three nights at a property that fell so far short of expectations. I was hoping for a relaxing, pleasant stay, but instead, I left feeling frustrated and dissatisfied. I would not recommend this hotel to anyone, and I certainly won’t be returning.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton was a very nice stay and I highly recommend.
Stayed 1 night in Dec 2024