Note fondée sur 294 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Manager dropped the ball completely. The Expedia digital payment card didn’t work so she charged my debit card (without my knowledge or agreement) for the room stay after I already paid through Expedia. And that was after making me stand at the counter for at least 40 minutes past 9 pm at night. Will probably never stay at a holiday inn again. If something doesn’t work between holiday inn and Expedia, don’t dump it on the customers head to handle. Very unprofessional.
Commentaires de Gestion de l’hôtel
26 août 2024 par Frontdesk , Gestion de l’hôtel
Thanks for your feedback before checking a guest in card will need to be active expedia sent a card that were declining the next step to get the guest in the room was to charge guest personal card the 3rd party refunded you for the stay so thats why your card was charge. I called and explained that to you onve I talked to the 3rd party Thanks I'm very sorry for the misunderstanding.
par un voyageur
Publié le 18 août 2024 sur Expedia
Needs a deep cleaning and pool was off putting with and odor
Commentaires de Gestion de l’hôtel
20 août 2024 par Nash, Gestion de l’hôtel
Hi Eric,Thank you for your feedback. We're sorry to hear about the cleanliness issues and the pool odor. We strive to maintain high standards and will address these concerns with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide a better experience in the future.- The Staff at Holiday Inn Slidell - New Orleans Area
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
Thank you for your rating, Johnny. We appreciate your recognition and will do our best to keep up the great work!-Holiday Inn & Suites Front Desk
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
Thank you for your excellent review. It means a lot to us and we appreciate your recognition. Please let us know if there's ever anything we can do for you!-Holiday Inn & Suites Front Desk
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
We appreciate you rating us, Wendy. We're glad you had a great experience and we look forward to continuing to exceed your expectations!-Holiday Inn & Suites Front Desk
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
We appreciate you rating us, Brian. We're glad you had a great experience and we look forward to continuing to exceed your expectations!-Holiday Inn & Suites Front Desk
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
Hi Dolores, Thank you for your 5-star rating. We're happy to know it has been a wonderful experience for you!-Holiday Inn & Suites Front Desk
par un voyageur
Publié le 7 juill. 2024 sur Expedia
This hotel needs remolding ASAP. Carpet filthy which makes hotel smell bad. Rooms are dusty and half-ass clean
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
We're sorry to hear about your experience. Your feedback is important to us, and we'll address these issues with our housekeeping and maintenance teams right away. We strive to provide a clean and comfortable environment for all our guests, and we apologize that we fell short during your stay. Thank you for bringing this to our attention.-Holiday Inn & Suites Front Desk
par un voyageur
Publié le 7 juill. 2024 sur Expedia
The staff are very nice & accommodating. They are always cleaning. The breakfast needs a little work but wendys is across the street & walmart is about 3 miles away. I would definitely stay here again. Big shout out to Savanah at the front desk, she is very sweet.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
Thank you for your feedback! We appreciate your kind words about our staff and their efforts to keep everything clean. We'll consider your comments about breakfast for improvements. We look forward to welcoming you back on your next visit!-Holiday Inn & Suites Front Desk
par un voyageur
Publié le 28 juin 2024 sur Expedia
I would visit again, neat, quiet and friendly staff
Commentaires de Gestion de l’hôtel
30 juin 2024 par Holiday Inn & Suites Front Desk, Gestion de l’hôtel
Hi Jamaeshia, Thank you for your kind words! We're pleased you had a neat and quiet stay with our friendly staff. We look forward to welcoming you back!-Holiday Inn & Suites Front Desk
