Note fondée sur 728 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
The location is perfect! It is about a 10 minutes walk from the French quarter and very close to the tram (street car) station. 20 minutes walk to the French market/ Frenchmen street or you can take public transport for about 8 minutes. Location is perfect! However we had issues with the heat for some reason. The room was cold at night. There were also issues with the elevators most days either one or 2 of them out of 4 were out of order. It took longer to get to your room or to leave the hotel because the elevators were down. Besides that customer service and the staff were excellent! They were always available to answer our questions and suggest the best spots for authentic creole/cajun foods, restaurants, activities, etc.
Commentaires de Gestion de l’hôtel
1 mars 2024 par csa, Gestion de l’hôtel
We do apologize for the inconvenience. We will address these issues. Thanks for the feedback
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2023 par csa, Gestion de l’hôtel
Thanks for staying with us. We look forward to you staying with us again
par un voyageur
Publié le 11 nov. 2024
Staff were incredible!!
Commentaires de Gestion de l’hôtel
11 nov. 2024 par GINA, Gestion de l’hôtel
Good Morning Thank You for the Positive Review. Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home. I will share your feedback with our management team
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Luv everything about it!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par GINA, Gestion de l’hôtel
Good Afternoon, Thank you for your review .I will share your score with our Management team
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par GINA, Gestion de l’hôtel
Good Afternoon, Thank you for your review .I will share your score with our Management team
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par csa, Gestion de l’hôtel
We are delighted that you enjoyed your stay with us. We are looking forward to you staying with us again
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The location was convenient and has a lot of potential to be luxury however there are maintenance problems. The hotel management was very polite and accommodating. There are a few bad apples in the staffing department between the cleaning staff and the bar staff, I’m not sure who’s worse.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par csa, Gestion de l’hôtel
We do apologize for any inconvenience that occurred during your stay with us. We will address these issues. Thanks for staying with us
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Gina, Gestion de l’hôtel
Good afternoon, thank you for your review. I will share your score with our management team
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par csa, Gestion de l’hôtel
We are delighted that you enjoyed your stay with us. We look forward to you staying with us again
par un voyageur
Publié le 8 sept. 2024 sur Expedia
I would never stay at this hotel again. Upon check-in, they authorized over $450 on my card, even though I specifically asked how much they would charge, and they told me only $100. The beds were so uncomfortable that I had to check out early due to severe back pain, which I'm still dealing with. On top of that, the air conditioning wasn’t working properly. The rooms are small, dark, and cramped, with a tiny air conditioner and a mini-fridge that's even smaller than usual. The staff was nice and professional. I appreciated that. Overall, a very disappointing experience.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Gina, Gestion de l’hôtel
Thank you for your review! I will share your feedback with our management team.
