Avis New 3BR w/ gated parking 2 miles to French Qtr ⚜️

Excellent guests! Can come again anytime

We genuinely appreciate the feedback shared in this review, even though it is disheartening to receive less than a 5-star rating for the first time on this platform and another popular short-term rental platform where we are listed. We take great pride in our commitment to providing top-notch amenities and luxury comforts, always striving to deliver a 5-star service. We extended our gratitude to the guest for highlighting the lock system's efficiency on one of our doors, a perspective we hadn't considered before. We are actively working on addressing this concern and appreciate constructive feedback. While emergency keys are available, we mainly use a keyless lock system for ease of use for both guests and management. While we couldn't provide a quick solution to make the entry more convenient, we did apologize and thanked the guests for the constructive feedback. Regarding the air conditioning and heating unit, we are disappointed to learn about this issue after the stay. We make every effort to ensure our guests have a comfortable stay and encourage them to report any concerns. Our guestbook, both in physical form and electronically, provides instructions on various house amenities, including the thermostat. If the guestbook did not address any questions, a prompt communication from the guest during the stay would have allowed us to resolve the matter swiftly as the thermostat of the house could have been adjusted by management remotely in the event the guest could not operate the thermostat. As for the beds, we understand that preferences vary, and we are considering updating our property description to provide more details on this aspect. However, we find the tone in describing it as "ridiculous and inappropriate" to be a bit extreme. and exaggerated. Our intention for the bedding is to always provide a restful and luxurious experience for our guests, and we invested in high quality bedding and linens to ensure a restful experience. The height of the mattress is the result of that high quality bedding. Concerning Hulu access, we sincerely apologize for any inconvenience caused. While we typically set up the TVs for automatic access, occasional technical glitches can occur. As soon as the issue was brought to our attention, we promptly provided the necessary information to resolve it in a matter of a few minutes. We genuinely value guest feedback and believe in continuous improvement. It's regrettable that this guest did not experience the luxury stay we aim to provide, and we feel it's important to note that we would have welcomed the opportunity to address concerns in real-time to ensure a more satisfactory experience. If all that was mentioned in this review was communicated during the stay, we would have surely gone over and beyond to ensure the guest was having a 5-star experience. Sometimes it's not about being right all the time but rather how you handle situations when they are wrong or don't meet the expectation. Thank you for your understanding.