Note fondée sur 810 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2023 par Trase Ammons - General Manager, Gestion de l’hôtel
Thank you for rating the hotel and your recent stay, Normand.
par un voyageur
Séjour de 5 nuits en octobre
Publié le 31 oct. 2022 sur HotelsSéjour en couple pour découvrir la Nouvelle Orléans.
Hôtel plus que charmant, que ce soit les bâtiments ou le personnel.
Petit déjeuner inclus dans mon séjour : en self service avec peu de choix, mais très convenable
Parking non utilisé pour ma part mais payant. Point très pratique : arrêt de tramway juste devant l’hôtel! Quartier mitigé : proche du quartier résidentiel mais ne donnant pas envie de se promener seule le soir …
Les plus : l’accès au tramway, le charme de l’hôtel et la gentillesse du personnel
Petits regrets : le manque de choix au petit déjeuner, la salle de sport un peu « glauque » ouverte que 2h/J, les chambres n’étaient pas faites tous les jours, restant cependant propres bien sûr !
Commentaires de Gestion de l’hôtel
31 oct. 2022 par Trase Ammons - General Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us. I am glad you enjoyed our location on the Streetcar line and found our staff to be friendly and helpful. I am sorry for the condition of the fitness center. I will address you concerns with our team to make sure it's right for future use. Please come see us again on your next trip to New Orleans.
par un voyageur
Publié le 5 nov. 2024
The bathroom and terrible shower set up left much to be desired. Water got everywhere in the tiny bathroom cause of the shower. Needs cleaning and updating bad
Commentaires de Gestion de l’hôtel
11 nov. 2024 par The Maison St Charles team, Gestion de l’hôtel
Hello Rachael, thank you for sharing your feedback. We apologize that your bathroom experience did not meet your expectations. We are actively working to improve our bathroom facilities, including addressing the shower design and overall cleanliness. We appreciate your honest feedback and will use it to enhance our guest experience. We look forward to welcoming you back in the future to experience the improvements.
par un voyageur
Publié le 5 nov. 2024
Location was very convenient but the room was not very clean and we asked for our bedsheets to be changed due to animal like hair being on the blanket and the ones exchanged still had animal hair on it. Breakfast was also very subpar.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par The Maison St Charles team, Gestion de l’hôtel
Hello Rachael, thank you for your feedback. We appreciate you recognizing the convenient location of our hotel. However, we're sorry to hear that the cleanliness and breakfast didn't meet your expectations.We're sorry to hear that the cleanliness and breakfast didn't meet your expectations. We'll address the cleanliness concerns internally to ensure that our high standards of hygiene are consistently met. While we believe our breakfast offerings are of good quality, we appreciate your feedback and will consider ways to further enhance our breakfast experience that will appeal to everyone. We hope you had the opportunity to enjoy other aspects of your stay and look forward to welcoming you back for a much improved experience!
par un voyageur
Publié le 26 oct. 2024
From a distance the room seemed immaculate with fresh pressed sheets. Unfortunately there was a large urine stain on the comforter covered by a top sheet among other sheet stains. It was clear that they had been laundered so we didn’t complain but that detail definitely was noticed. The bathroom area is also in need of updating as the shower sprays in all directions with poor water pressure. The pool was nice and they were able to turn hot tub heater on upon request
Commentaires de Gestion de l’hôtel
28 oct. 2024 par The Maison St. Charles Team, Gestion de l’hôtel
Hello Sarah, we are deeply sorry to hear about your experience. We take these concerns very seriously and are committed to providing clean and comfortable accommodations for all of our guests. We'll immediately investigate the cleanliness issues you've raised. We have strict cleaning protocols in place, and we'll ensure they're being followed to prevent such incidents. Please be assured that we are committed to improving our services and providing a better experience for all our guests.
par un voyageur
Publié le 26 août 2024 sur Expedia
The lady in the front desk treated me bad
Commentaires de Gestion de l’hôtel
29 août 2024 par The Maison St. Charles Team, Gestion de l’hôtel
Hello Key, thank you for your feedback. We're sorry to hear that you had a negative experience with the front desk staff. We strive to provide excellent customer service to all of our guests. If you're comfortable sharing more details about the interaction, we can try to understand the situation better and address it appropriately. We look forward to show you our best on your next visit!
par un voyageur
Publié le 24 août 2024 sur Expedia
Conveniently located to the streetcar line and within walking distance to the World War II museum. Grounds were very nice. Room was not as pictured and poorly furnished. Staff was very helpful. Breakfast was average.
Commentaires de Gestion de l’hôtel
26 août 2024 par The Maison St. Charles Team, Gestion de l’hôtel
Thank you for your feedback, Andrea. We appreciate your mention of our convenient location and beautiful grounds. We apologize that your room and breakfast experience didn’t meet your expectations. Your comments will help us improve for future guests. We hope to welcome you back soon and provide a more satisfying stay.
par un voyageur
Publié le 23 août 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
23 août 2024 par Trase Ammons - General Manager, Gestion de l’hôtel
Thank you for sharing your kind words with us, Robert! We agree completely and would love to host you again!
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Trase Ammons - General Manager, Gestion de l’hôtel
Thank you so much for reviewing our hotel and your recent stay. It should like you had a great time. We welcome you back anytime!
par un voyageur
Publié le 20 août 2024 sur Expedia
Nice just not what I expected
Commentaires de Gestion de l’hôtel
29 août 2024 par The Maison St. Charles Team, Gestion de l’hôtel
Hello Cardianeshia, thank you for your feedback. While we're glad you enjoyed your stay, we're sorry that it didn't fully meet your expectations. Could you please elaborate on what you were expecting and where the experience fell short? Your feedback will help us improve our services. We look forward to show you our best on your next visit!
