Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2023 par Trase Ammons - General Manager, Gestion de l’hôtel
Thank you for rating the hotel and your recent stay, Normand.
par un voyageur
Séjour de 5 nuits en octobre
Publié le 31 oct. 2022 sur HotelsSéjour en couple pour découvrir la Nouvelle Orléans.
Hôtel plus que charmant, que ce soit les bâtiments ou le personnel.
Petit déjeuner inclus dans mon séjour : en self service avec peu de choix, mais très convenable
Parking non utilisé pour ma part mais payant. Point très pratique : arrêt de tramway juste devant l’hôtel! Quartier mitigé : proche du quartier résidentiel mais ne donnant pas envie de se promener seule le soir …
Les plus : l’accès au tramway, le charme de l’hôtel et la gentillesse du personnel
Petits regrets : le manque de choix au petit déjeuner, la salle de sport un peu « glauque » ouverte que 2h/J, les chambres n’étaient pas faites tous les jours, restant cependant propres bien sûr !
Commentaires de Gestion de l’hôtel
31 oct. 2022 par Trase Ammons - General Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us. I am glad you enjoyed our location on the Streetcar line and found our staff to be friendly and helpful. I am sorry for the condition of the fitness center. I will address you concerns with our team to make sure it's right for future use. Please come see us again on your next trip to New Orleans.
par un voyageur
Publié le 16 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2019 par Robin, Gestion de l’hôtel
Thank you for taking the time to provide us with feedback regarding your recent stay at the Maison Saint Charles of New Orleans. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer that “perfect 10” experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Yours in Hospitality,
Robin D. Lowery, Jr.
Assistant General Manager
par un voyageur
Publié le 19 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Amaury Tardieu, Gestion de l’hôtel
Thank you very much for you nice rating. We are sorry to not have been able to score a 10, please do not hesitate to let us not what we could have improved.
Regards
par un voyageur de Baton Rouge
Publié le 28 mai 2024
I absolutely love staying here when I want to stay in NOLA. It's quiet and the greenery everywhere on the property makes it quite cozy.
Commentaires de Gestion de l’hôtel
3 juin 2024 par The Maison St. Charles Team, Gestion de l’hôtel
Hello Erica, thank you for always choosing our hotel when you visit NOLA! We strive to create a tranquil atmosphere, and it's wonderful to know you appreciate the quiet and the surrounding greenery. Our property's landscaping is something we take great pride in, and we're glad it adds to the coziness of your stay. We look forward to welcoming you back again soon for another relaxing stay!
par un voyageur
Publié le 8 mai 2024
The staff was wonderful, beautiful property, and the cats were delightful.
Commentaires de Gestion de l’hôtel
9 mai 2024 par The Maison St. Charles Team, Gestion de l’hôtel
Hello Jackson, thank you for your feedback. We are delighted you enjoyed your stay with us! It sounds like our wonderful staff, beautiful property, and delightful resident cats all contributed to a memorable experience. We take pride in our staff's dedication to providing great service, and we're happy to hear they made you feel welcome. Our historic property offers a unique charm, and we're glad you appreciated it. Our feline friends can definitely steal the show sometimes as they add a touch of personality to the place! Thank you for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back again soon!
par un voyageur
Publié le 25 mars 2024 sur Hotels
Great location walking distance to some restaurants. Some of the employees were super nice and helpful, and some were a little ….. indifferent. Overall a great day!
Commentaires de Gestion de l’hôtel
26 mars 2024 par The Maison St. Charles team, Gestion de l’hôtel
Hello Traci, thanks for sharing your experience! We're happy to hear the location was great and you were close to restaurants. A friendly and helpful staff is important to us, so we appreciate you mentioning the positive interactions. We'll definitely address your feedback about some staff seeming indifferent to ensure a consistently welcoming experience for all our guests. Overall, we're glad you had a great day! We hope to see you again soon!
par un voyageur
Publié le 24 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par The Maison St. Charles Team, Gestion de l’hôtel
Hello Stacy, thanks for taking the time to share your feedback! We're sorry to see that you didn't have the perfect experience during your stay. Your feedback is important to us, and we'd love to know how we can improve. If there's anything specific you'd like to share about your visit or any areas where we can do better, please don't hesitate to reach out. We're committed to making every guest's stay exceptional, and we hope to have the opportunity to exceed your expectations in the future!
par un voyageur
Publié le 22 mars 2024 sur Expedia
Staff, in particular, Tiffiany and others, are really friendly and helpful!
Commentaires de Gestion de l’hôtel
26 mars 2024 par The Maison St. Charles team, Gestion de l’hôtel
Hello Zhiling, thanks for sharing your experience! We're so happy to hear our staff, especially Tiffiany and others, made your stay so enjoyable! Friendly and helpful staff are what make our hotel feel welcoming. We'll be sure to pass on your kind words. We hope to see you again soon!
par un voyageur
Publié le 21 mars 2024 sur Expedia
The good: the property was very conveniently located, and we were able to take the streetcar located right outside the hotel pretty much everywhere we wanted to go. There was not much partying noise at night and there were several good restaurants within walking distance. The parking was also easy to navigate and I believe less expensive than most other places in NOLA. The staff were friendly and polite, even in the many moments where it didn't seem like they quite knew what they were doing. The water in the shower did not take long to get hot.
The bad: Our room was very dirty. The floors were sticky and turned our socks black, and there was an infestation of fruit flies. There were stains on some of the bed linens and the towels had questionable smells. The shower also had the worst, weakest water pressure I have ever experienced, and the plumbing fixtures for both the shower head and the bath faucet were loose and rattled like they were about to fly off when I switched from the bath to the shower. The pipes also made a terrible, upsettingly loud screeching/squealing noise in the middle of the night that kept us awake for long stretches of time on multiple nights. The motel-style layout combined with thin walls meant that we could hear very clearly any noise made by people passing by our room or hanging out in the courtyard. Only one of the outlets in the room worked.
Overall I do not recommend the hotel despite the affordable price.
Commentaires de Gestion de l’hôtel
22 mars 2024 par The Maison St. Charles team, Gestion de l’hôtel
Hello Indigo,Thank you for taking the time to share your feedback. We're happy you liked the convenient location, walkable area, and affordable parking. Those are all great perks of staying with us! Our friendly staff is always striving to provide a great experience, so we apologize if there was any confusion during your interactions.We take your feedback about the cleanliness, fruit flies, shower, plumbing, and noise to heart. This isn't the standard we aim for, and we're now doing a thorough investigation about the issues you raised. To discuss specific solutions and how we can best address this experience, we'd appreciate if you can get in touch with us directly. This will help us delve deeper into the issues and take take specific steps to address them.We appreciate you bringing these issues to light and while we understand regaining your trust takes time, we're dedicated to it. Hope to hear from you soon!
