Note fondée sur 244 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 24 août 2023 sur Expedia
Je serai le plus honnête possible.
Le check in est un peu compliqué dans le sens où vous ne recevez aucune info préalable (alors qu’ils le devraient !) mais on y arrive.
L’appartement semble avoir été nettoyé correctement et correspond en tout point aux photos.
Après une nuit, la master bedroom est insupportable ! Elle donne sur une petite ruelle qui possède également le système de ventilation et d’évacuation d’air du parking et qui fonctionne à plein régime 24/24 !
La seconde chambre donnant sur la terrasse est beaucoup plus calme.
Le frigo avait un problème de distribution d’eau et n’a jamais été te réparé
Le coffre fort est tombé en panne et l’intervention ne s’est faite que 24h plus tard alors que j’avais de l’argent et mon passeport dedans et j’en avais besoin.
En l’occurrence le coffre fort a été remplacé.
Le pire du séjour a été de découvrir le dernier soir, une souris qui venant du séjour a essayer d’entrer dans la chambre. C’est extrêmement choquant et écœurant !!!
Je n’en ai vu qu’une mais un bâtiment d’une telle taille ne peut en avoir une seule surtout au 3ème étage !!! Je n’ose imaginer ce qu’il y là bas…
Commentaires de Gestion de l’hôtel
31 août 2023 par Maria, Expérience client, Gestion de l’hôtel
Bonjour Nessym ! Merci pour vos commentaires honnêtes et nous nous excusons sincèrement pour les inconvénients que vous avez rencontrés pendant votre séjour. Nous prenons vos commentaires au sérieux et les utiliserons pour améliorer notre service. Nous comprenons que le processus d'enregistrement peut être amélioré et nous nous efforcerons de fournir des informations plus détaillées pour garantir une expérience d'arrivée plus fluide à nos clients. Nous sommes désolés d'apprendre le problème de bruit dans la chambre principale et les problèmes que vous avez rencontrés avec le réfrigérateur et le coffre-fort. Cela ne correspond pas à nos normes habituelles et nous apprécions votre patience pendant que nous résolvons ces problèmes. La présence d'une souris dans le bâtiment est en effet inacceptable, et nous regrettons profondément que vous ayez à vivre cette expérience. Rassurez-vous, nous avons pris des mesures immédiates pour résoudre ce problème et garantir que les mesures de lutte antiparasitaire nécessaires sont en place. Vos commentaires sont inestimables pour nous aider à maintenir la qualité et les normes que nous visons à fournir. Nous espérons que vous envisagerez de nous donner une autre chance à l'avenir de démontrer notre engagement envers votre confort et votre satisfaction. Merci de rester avec nous.
par un voyageur de ORLANDO
Publié le 12 nov. 2024
We loved our stay and definitely plan to be back.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par JM, Gestion de l’hôtel
Thank you so much for the feedback, Demetria! We hope to be able to host you again soon!
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Everything was great except for no on sight parking!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par New Orleans Luxury Collection at 888, Gestion de l’hôtel
Gary, thank you so much for the amazing review! 10/10 is amazing! I understand that not having on-site parking can be inconvenient, but we do try to provide many options to our guest such as valet, and nearby lots/garages that are just steps away. We hope that you will visit us again in NOLA soon!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The stay was awesome!!!
par un voyageur
Publié le 26 juin 2024 sur Expedia
I like the spacious apartment. It was very clean. The front apartment there is some birds in the trees that make noise at 5:30 am and woke me up everyday. People that work there does not speak English. I was out of soap for 5 days of my trip. Overall it is a good place and price.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Marie! Thank you for your feedback. We're pleased to hear you enjoyed the spacious and clean apartment. We apologize for any inconvenience caused by the birds and language barrier, and we'll work to improve this. Your comments on the soap have been noted.
par un voyageur
Just ok
Publié le 19 juin 2024 sur Hotelspool was disgusting the entire stay. Rooms were nice, beds were too low for my liking. Not enough amenities in the kitchen to cook anything with.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Norma! Thank you for your feedback. We appreciate your compliments on our rooms and take your comments seriously regarding the pool and kitchen amenities. We'll work diligently to address these issues for an improved experience in the future. We hope to welcome you back for a more enjoyable stay.
par un voyageur
Just ok
Publié le 19 juin 2024 sur HotelsThe pool was disgusting the entire stay. Rooms were nice, beds were too low for my liking. Not enough amenities in the kitchen to cook anything with.
par un voyageur
Publié le 5 juin 2024 sur Expedia
I had a beautiful stay at the Roami. I absolutely loved the room! The swimming pool was beautiful! There were just a few small issues that I felt needed improvements. The soap dispensers weren't all functionalable, we needed more towels and they weren't any left when we went down to get more. The washing machine had a bad smell. Otherwise, I will make this my home away from home.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Catina! Thank you for your feedback! We appreciate your comments and are glad you enjoyed your stay overall. We'll address the issues you mentioned to ensure an even better experience next time. Looking forward to welcoming you back as your home away from home!
par un voyageur
Horrible “virtual” customer service!!
Publié le 1 juin 2024 sur HotelsBe wary staying here! The front desk is virtual. I rented 2 adjoining rooms They were not stocked with any wash cloths or hand towels and we needed more bath towels. I had to txt a number to contact anyone and it was an automated txt so I was never able to talk to someone about getting our missing items! They kept telling me “the team” would get us the items and the whole time we stayed they never showed up. The pool was supposed to be open 8am every morning but it wasn’t The drains in a couple of the showers were plugged. The beds were decent, nothing really comfy but the couch bed was horrible and all of our remotes were not working at all!
The location was great, a grocery store was right down the street and we found an amazing breakfast place, bear cat around the corner from the hotel, definitely suggest eating there!
It all comes down to you cannot take real people and replace them with “virtual” employees! Hotels need to have a real person to help with customer service!! When we want things we want them now not 5 days later. I was able to finally get ahold of a real person the night before we checked out?? They wear willing to bring our items the next morning but that was the morning we were checking out LOL. That isn’t any help at all. It shouldn’t be that hard to get items that are missing from the room?!! They did end up giving a small refund back because of the trouble but I won’t be staying here again.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Shad! Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We're committed to improving our service and addressing the issues you've raised to ensure a better future experience for all our guests. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Enjoyed the property and location of the property for the wife’s birthday “staycation”. Only issue we had was upon arrival. Code for front door did not work, room was 85° because thermostat was set to heat and there were some termites inside due to balcony door not being shut all the way. Not quite sure how I feel about the phone call received a day after booking and paying in full to ask the reason of our stay and to ensure we were not having a party since we were locals. We would book again besides that as the location and property were great
Commentaires de Gestion de l’hôtel
24 mai 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Christopher! Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed the property and its location for your wife's birthday "staycation." We apologize for the inconvenience you faced upon arrival with the front door code, thermostat setting, and the issue with termites. Your feedback is valuable to us, and we'll use it to improve our services moving forward. We appreciate your understanding and hope to welcome you back soon for another enjoyable stay. I
