Note fondée sur 549 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,9 Service et personnel
2,5 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mai 2022 sur Hotels
par un voyageur
Publié le 9 nov. 2024
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Holly,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn New Orleans - Westbank and I felt great seeing your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
They need new management and everything at this property everything is trash.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Michael, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN NEW ORLEANS - WESTBANK. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. You suggested new staffing and mentioned everything was less than ideal. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I were saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Expedia
So nastyrooms horrible
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Keyona,Thank you for telling us about your recent visit at RED ROOF INN NEW ORLEANS - WESTBANK. I was disappointed to read that the uncleanliness of your room hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Herbert. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Bed was soft. Clean towels. I like the mini fridge and microwave in the room.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the towels, the bed to be in your liking and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
It was excellent
Commentaires de Gestion de l’hôtel
28 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Jhon,It's great to hear that your recent stay at the Red Roof Inn New Orleans - Westbank was an excellent experience. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Landry, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
