Note fondée sur 449 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Aucun regret
Publié le 6 avr. 2024 sur HotelsTrès bien placé, unit très confortable mais ne pas s'attendre à un beau immeuble.
C'est un ancien immeuble de bureaux Shell qui a été transformé avec appart etc.
Il n'y a pas de concierge, il y a juste un homme de sécurité de l'immeuble et donc peut pas vous renseigner ou aider si problème avec l'hébergement.
Tous se fait par email et SMS mais ils sont réactifs .
Aucun regret en plus le test à côté pour le crab etc est excellent.
par un voyageur
Publié le 11 janv. 2024 sur Expedia
par un voyageur
Publié le 7 nov. 2023 sur Expedia
Well located and secured lodging
par un voyageur
Publié le 24 avr. 2023 sur Expedia
J'ai dû retirer 1 étoile pour la mauvaise qualité de l'insonorisation. Nous étions au 4e étage, mais on aurait pu être au rez-de-chaussée, les fenêtres grandes ouvertes et ça aurait été pareil. On savait que c'était bruyant alors nous étions préparé (bouchons) L'appartement est très grand et propre. Quelques petits détails vieillots (retouche de peintures à faire, armoires en mélamine qui décollent), mais rien de dérangeant pour nous. À quelques rues du Quartier Français et Bourbon street, aucun besoin de la voiture. Stationnement (payant, mais sécurisé) de l'autre coté de la rue. La terrasse sur le toit est bien agréable avec la piscine, ensemble de patio, chaises longues, BBQ. La piscine est propre et bien entretenue, bien que plus petite que la photo laisse paraitre.
I had to remove 1 star due to the lack of soundproofing of the windows. We were on the 4th floor, but we could have been on the ground floor with the windows wide open and it would have been the same. We knew it was noisy so we were prepared (earplugs) The apartment is very big and clean. A few small outdated details (paint touch-ups to be done, melamine cabinets that are peeling off), but nothing disturbing for us. A few blocks from the French Quarter and Bourbon street, no need for the car. Parking (paying, but secure) across the street. The roof terrace is very pleasant with the swimming pool, patio set, deck chairs, BBQ. The pool is clean and well maintained, although smaller than the photo suggests.
par un voyageur
Roami Duncan
Publié le 17 août 2024 sur HotelsGetting in and out the property wasn’t an issue but the ac in our unit wasn’t great. Also, the bathroom really needs updating. Anyonr can take photos from the correct angle.
Commentaires de Gestion de l’hôtel
27 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Ashley! Thank you for your feedback. We’re glad you had no issues with access. We apologize for the problems with the AC and the bathroom. Your comments will help us make improvements. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 août 2024 sur Expedia
There were no towels in the unit. Only one small TV in the living room and no TVs in the bedrooms. Couch was dirty on both sides of the cushions and was pullout feature was broken. Dryer was broken too so we took home wet clothes. We had to pay to park $30/day in a nearby garage.
Commentaires de Gestion de l’hôtel
27 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Kimiko! We’re sorry to hear about the issues you experienced. We’ll address the missing towels, TV situation, and cleaning concerns with our team. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 1 août 2024 sur Expedia
The area around the property had constant construction and the building had a very dirty odor.
Commentaires de Gestion de l’hôtel
14 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Terri! Thank you for sharing your experience. I apologize for the inconvenience caused by the construction and the odor in the building. Your feedback is important, and we will address these issues to improve the environment for our guests.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Soda bed was broken. Asked for linen for the sofa bed … never received it. Asked ftowels and only got large ones. parking in a RAT INFESTED lot. Just to name a few things wrong. I opted to stay with Sonder and somehow the property was switched to Roami … AND I HATED IT! Roami will never be a choice in my future travel.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Cheryl! I'm sorry to hear about your experience. This does not meet our usual standards, and we apologize for the inconveniences you encountered. Your feedback is valuable, and we will address these issues to ensure they do not happen again.
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Katerina! A perfect score from you is truly an honor! We're thrilled that our efforts to provide exceptional accommodations and service have paid off. Your support is invaluable, and we eagerly anticipate your next stay with us.
par un voyageur
Nice but be prepared to be self sufficient
Publié le 30 mai 2024 sur HotelsLocation is very convenient to the French Quarter and Canal street. The apartment was lovely and comfortable, but the building itself is odd - it's an office building converted into apartments. The guards at the front desk did their best to be helpful, but reaching customer service when we were locked out of our front door on arrival was challenging. The "swimming pool" is tiny - more of a soaking pool - great view though. Good value, not sure I'd chose to stay here again.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Catherine! Thank you for your review. We're glad you found the location convenient and the apartment comfortable. We appreciate your feedback on the building and pool. We apologize for the initial inconvenience and will work on improving our customer service response. Your comments are valuable, and we hope to provide an even better experience should you choose to stay with us again.
