Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 mai 2023 par Noel, Gestion de l’hôtel
Thank you for taking the time to leave us a perfect rating, Francois! We're thrilled to hear that you had a great experience and that we were able to meet your expectations. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
I can’t wait to go back to the property!!!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Enitricia! Thank you for your enthusiastic feedback! We’re thrilled to hear that you enjoyed your stay and can’t wait to return. Your excitement means a lot to us, and we look forward to welcoming you back soon for another wonderful experience!
par un voyageur
Publié le 17 août 2024 sur Expedia
Location to everything I needed
Commentaires de Gestion de l’hôtel
27 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Marlon! Thank you for your review! We're glad the location was convenient for your needs. We hope to welcome you back soon!
par un voyageur de Riverside
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, David! Your perfect rating has made our day! We're thrilled that you had a wonderful experience and appreciated our efforts to make your stay exceptional. Your satisfaction is our priority, and we can't wait to welcome you back for more enjoyable stays.
par un voyageur
Publié le 26 avr. 2024 sur Expedia
We thought all was good- but when we arrived the light was hanging from the ceiling. It took them two days to come and fix it. There were ants in the room. Got into all our food left on counter and in cupboards. Communication and them coming to fix something was horrible. We were not able to use one shower , super inconvenient . I would not stay here again
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Randy! Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the delay in addressing the light fixture and the inconvenience caused by ants. We strive to ensure timely and effective communication and maintenance responses, and we regret that we fell short of our standards in this instance. Your comments are taken seriously, and we are actively working to improve our service to ensure that these issues are promptly addressed in the future. We hope to have another opportunity to provide you with a better experience.
par un voyageur
Publié le 5 avr. 2024 sur Expedia
Overall our unit was really nice, but there are a few areas that need improvement:
-the pool was not clean
-carelessly repaired (non working lights and a fixture falling down)
-front entrance door really loud/can hear it slamming
-other units partying
-check in was not as simple as I would have liked
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Andrea! Thank you for your valuable feedback! We're glad you enjoyed our unit overall, but we apologize for the areas that fell short of your expectations. We'll address the issues with the pool, lights, and entrance door promptly to ensure a better experience for future guests. Your comfort and satisfaction are our top priorities, and we'll work hard to improve. We hope to have the opportunity to welcome you back for a more seamless stay in the future!
par un voyageur
Publié le 25 mars 2024 sur Expedia
The property was perfect for our party of five people. The bedrooms were large. The common areas were spacious. The Saint Charles Street car line stop was about a block away so that was convenient. This accommodation is close to a Rouses market to get groceries. There are a couple of coffee shops nearby, but you’ll have to go a little further away to get more restaurants. The beds are very comfortable. The closets are great as well, with a light in them. Look for the light switch inside the closet. If you are sensitive to light, know that light from nearby businesses can come in at night through the mini blinds. We were impressed by the fact that the faucets were Grohe and the dishwasher was Bosch. Nice equipment. The freezer in the refrigerator was not working, but the staff was able to provide bagged ice for us.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, June! Thank you for sharing your experience! We're thrilled to hear that our property was a perfect fit for your group and that you enjoyed the spacious bedrooms and common areas. It's great to know that you found the location convenient, with amenities like the nearby market and coffee shops. We apologize for the issue with the freezer but are glad our team was able to provide a solution. We appreciate your feedback and hope to welcome you back again soon!
par un voyageur
Publié le 13 mars 2024 sur Expedia
Nice place if you planning to come stay in the room . But it’s a long walk to canal or burbon street I ended up spending 200 for 4 days of parking . And the parking spaces are so small
Commentaires de Gestion de l’hôtel
14 mars 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Xavier! Thank you for sharing your experience! We're glad you found the room comfortable. We apologize for any inconvenience with parking. We understand it's an essential aspect, and we'll take your feedback into account for future improvements. If you plan to return, please let us know, and we'll strive to make your next stay even more enjoyable!
par un voyageur
Publié le 9 mars 2024 sur Expedia
Had a great stay. Staff was very attentive.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Tara! Thank you for your kind words! We're delighted to hear that you had a great stay and that our staff could contribute to making your experience enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Alonzo! Thank you for taking the time to rate your experience. We're dedicated to continuous improvement and would love to hear more about your visit. Your insights will help us enhance our services.
