Note fondée sur 150 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 avr. 2024 sur Expedia
Appartement confortable, calme et lumineux situé dans un quartier moderne et bien desservi. Le bâtiment a gardé le charme de la reconversion de l'usine en appartements.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Sandrine! Thank you for your lovely review! We're thrilled to hear that you found our apartment comfortable, quiet, and bright. It's wonderful to know that you appreciated the charm of our building's conversion. We hope to welcome you back soon for another enjoyable stay in our modern and well-connected area!
par un voyageur
Rat infested
Publié le 3 oct. 2024 sur HotelsPlace looked nice. But had rats and we had to leave. Don’t stay there!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Brad! Thank you for your feedback. We're genuinely concerned about your comments, as this is not something we typically hear from our guests. Since this issue was not reported during your stay, we were unable to address it at the time. However, we take these claims very seriously and have already scheduled a thorough inspection and any necessary treatments to ensure the property maintains the highest standards of cleanliness and safety for all future guests. We hope you will consider giving us another chance in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
I was not in the unit I thought I originally booked, based on the pictures. Overall the unit was nice. The toilet and bathroom light were not working. I called and was told maintenance would come the following morning and no one came to fix the either issues. Decent property overall. The coffee was really good!
Commentaires de Gestion de l’hôtel
27 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Elijah! Thank you for your feedback. We apologize for the issues with the toilet and bathroom light. We'll address these concerns with our maintenance team. We're glad you enjoyed the coffee and overall found the property decent.
par un voyageur
"Amazing Stay in a Stylish Apartment with Perfect
Publié le 6 août 2024 sur HotelsI had an amazing stay at this apartment! The industrial look gave it a unique charm, and the check-in and check-out process was smooth and hassle-free. The host was quick to respond to any questions. There’s an amazing restaurant right across the street with the best espresso martinis I’ve ever had. The location is unbeatable, with a short walk to the casino, Canal, and Bourbon Street. Highly recommend!
Commentaires de Gestion de l’hôtel
15 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Hector! Thank you for your wonderful review! We're thrilled you enjoyed the apartment's style and the convenience of the location. It’s great to hear that the check-in process and the nearby restaurant added to your experience. We hope to welcome you back soon!
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Ashlei! Thank you for your rating. Your thoughts are important, and we're committed to delivering the best possible experience. If there's anything specific you'd like to discuss, please don't hesitate to get in touch.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The rental unit was not very clean at all. Badly Stained/soiled furniture including bed, old toilet seats, dirty floors.
Commentaires de Gestion de l’hôtel
15 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, La Tisha! We're sorry to hear about your experience. We strive to ensure our properties are clean and comfortable for all guests, and I apologize that we fell short in this instance. Your feedback will be addressed to improve our standards. Thank you for bringing this to our attention.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Deborah! Thank you for awarding us a perfect score! Your satisfaction is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for more remarkable experiences in the future.
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Chiara! A perfect score from you is truly an honor! We're thrilled that our efforts to provide exceptional accommodations and service have paid off. Your support is invaluable, and we eagerly anticipate your next stay with us.
par un voyageur
Scary experience for a group of women
Publié le 9 juill. 2024 sur HotelsI was booked to a room that was not ready, meaning it was being used as a storage room for the hotel. Full of trash and supplies. Was forced to find elsewhere to stay at the very last minute. What a horrible way to start a girls trip that has been anticipated for all year. Hotel also would not make any other accommodations to suit my group even though it was their mess up.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Octavia! We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. This does not reflect the high standards we strive to maintain. Please know that we are taking immediate steps to ensure this situation is addressed and does not happen again.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Natanya! Your rating matters to us, and we're sorry to hear your experience fell short. We're eager to learn more about your visit and how we can improve. Your insights are invaluable.
