Note fondée sur 871 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2024 sur Hotels
Chambre vieillotte et SDB médiocre.
Les prix sont donc à revoir
L’emplacement par contre est top
Commentaires de Gestion de l’hôtel
30 avr. 2024 par General Manager, Gestion de l’hôtel
Hey Charlotte, Thank you for the kind comments regarding our prime location. However, we are disappointed to know that you had issues with our room design and the cost of your stay. We would welcome another opportunity to show you this does not meet our high standards. We appreciate the feedback and hope to see you the next time you visit the area.Jim CookGeneral Manager
par un voyageur
Publié le 22 août 2023 sur Expedia
I had a nice time at this hotel. But I was a bit disappointed with my room. It was supposedly a deluxe room but there was nothing de luxe about it. It was plain - not to mention the bathroom which was totally outdated. This said, the staff were super friendly and helpful and the lobby really welcoming.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par GENERAL MANAGER, Gestion de l’hôtel
Dear Sybille, We appreciate the kind review, and we thank you for choosing the Sheraton New Orleans Hotel. Your comments were a pleasure to read; it is always rewarding to have our devotion to service recognized. However, we are sorry you felt our bathrooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Jim Cook,General Manager
par un voyageur
Parfait pour le séjour affaires/famille
Publié le 28 oct. 2022 sur HotelsLogés au 47ème côté Rivière la vue est impressionnante. La formule Club est intéressante. La situation est parfaite.
Commentaires de Gestion de l’hôtel
30 oct. 2022 par General Manager, Gestion de l’hôtel
Dear Pierre, Thank you for taking the time to complete a review of our hotel. We were delighted that your stay at Sheraton New Orleans Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience, and we appreciate you recommending us to fellow travelers. We truly appreciate you sharing your thoughts with us and hope you will choose us again for future visits to the area. Jim Cook, General Manager
par un voyageur
Publié le 20 sept. 2022 sur Expedia
Sans doute l'un des pires hôtels de la ville. N'est pas à la hauteur d'un Sheraton et du prix payé. Demanderait un bon rafraichissement. Par exemple le papier se décolle des murs dans la sdb. Le personnel n'est pas formé. Pas de restaurant et au bar on vous sert en mâchant du chewing gum... Très bruyant, musique à fond dans la hall. Parking hors de prix (58 $ la nuit...) et le voiturier dépose la voiture à 100 metres de vous et de vos valises... Hôtel à éviter absolument.
Commentaires de Gestion de l’hôtel
21 sept. 2022 par General Manager, Gestion de l’hôtel
Dear Denier, Thank you for being a loyal customer and for taking the time to evaluate your time with us. Please accept our sincere apologies for not meeting your expectations, and we have shared it with the appropriate individuals as we strive to improve our guest experience better. We also regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We certainly 7understand your inconvenience and are grateful for your patience. We would welcome another opportunity to provide you with the stay you deserve. We wish you all the best with your travels.Jim CookGeneral Manager
par un voyageur
Publié le 1 août 2022 sur Expedia
très bon hotel,très bon service,très bien situé
Commentaires de Gestion de l’hôtel
2 août 2022 par General Manager, Gestion de l’hôtel
Dear Pierre, thank you for choosing Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure hosting you, and we look forward to doing so again soon. We suggest ending your evening at New Orleans original stand-up bar, Tujague's, and enjoy a classic cocktail like Sazeracs or Absinthe frappès!
Jim Cook,
General Manager
par un voyageur
Publié le 29 mai 2022 sur Expedia
Rien ne nous a déplu
Séjour bien apprécié
Commentaires de Gestion de l’hôtel
25 juin 2022 par General Manager, Gestion de l’hôtel
Philippe, thank you for choosing Sheraton New Orleans Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Jim Cook
General Manager
par un voyageur
Publié le 4 sept. 2024
The property is located in a great area with wal I ing diatance to shopping and eateries. The staff was extremely pleasant and responsive to our requests.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Leah, We are thrilled to know you were pleased with our ideal location and courteous associates. It was a pleasure to host you at the Sheraton New Orleans Hotel, and we look forward to your return visit. Jim Cook,General Manager
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Deena, We are happy you chose the Sheraton New Orleans Hotel for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Jim Cook General Manager
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We are thrilled you had an excellent stay at the Sheraton New Orleans Hotel and appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Jim Cook General Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Cam, Thank you for being our guest. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Jim Cook General Manager
