Note fondée sur 433 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2018 sur Expedia
Piscine microscopique et pas très propre.
Les chambres ne sont pas nettoyées si on reste mois d'une semaine.
Chambre pas très propre
par un voyageur
Publié le 3 mai 2017 sur Hotels
Bien , sauf qu'il est impossible de dormir si vous ne supportez pas le bruit des moteurs électriques (ventilation), La chambre où nous étions faisait caisson de résonnance.
Commentaires de Gestion de l’hôtel
19 mai 2017
Je vous remercie
par Denis
Publié le 1 juin 2016 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Erica, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
par un voyageur
Handicap room with only one nightstand on one side
Publié le 1 août 2024 sur HotelsWe were supposed to have a king room or Queen and it was regular handicap and neither one of us are handicap The bed was too small regular
Commentaires de Gestion de l’hôtel
2 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Keith, Thank you for taking the time to share your feedback. I apologize for the inconvenience you experienced during your stay. We strive to ensure that all our guests have a comfortable and enjoyable experience, and I'm sorry to hear that we did not meet your expectations in this instance.It appears there was a misunderstanding with your room reservation, and I regret that we were unable to provide you with the king or queen room you expected. Our goal is to accommodate all our guests' needs, and it is disappointing to learn that we fell short.Please know that your comments are important to us, and we will review our reservation and room assignment processes to prevent similar issues in the future. If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to reach out to us directly.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.Sincerely,Management
par un voyageur
Publié le 1 août 2024 sur Expedia
everything was good jus had baby roaches
Commentaires de Gestion de l’hôtel
2 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Christin, This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of pests, we also follow up immediately on any guest concern. Once again, we do not take matters like this lightly. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We apologize for any inconvenience you experienced and we hope to make it up to you in a future stay. Sincerely, Guest Relations
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager on duty, Gestion de l’hôtel
Dear Steven, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Manager on duty, Gestion de l’hôtel
Dear Nahria, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
par un voyageur
Publié le 27 juin 2024 sur Expedia
The front desk manager, Monica, tried to charge my card at 7AM when check in isn’t until 3pm. There was no courtesy call and when I spoke with her that morning she lied. When I called her out of what she was saying, she then tried to change her story. She told me I could speak with the general manager when she came in. When I called later that day, Monica refused to allow me to talk to the General Manager and canceled my reservation.
She was very rude, tried to gaslight me like I was in the wrong, and hung up in my face.
I’ve stayed here before and I love it but after this experience, I don’t think I will be returning.
Commentaires de Gestion de l’hôtel
29 juin 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience. It's important to us that our guests feel valued and respected at all times. We appreciate your loyalty and are committed to addressing your concerns. If there's anything more you'd like to share or discuss, please don't hesitate to reach out. Your experience matters to us, and we hope to have the opportunity to restore your trust in our hotel.Sincerely, Guest Relations
