Note fondée sur 795 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2020 sur Hotels
Endroit agréable pour une petite famille. cuisinette bien, pas nouveau mais pratique et propre. Distance convenable du centre-ville. Petit déjeuner buffet assez complet. En résumé, je recommande cet endroit pour une famille.
par un voyageur
Publié le 15 mai 2019 sur Expedia
Nous avions un studio avec tout le nécessaire pour se faire à manger. Tout était très propre. Les déjeuners inclus étaient excellents. Belle piscine. Hotel près des autoroutes et à 20 minutes du centre ville de la Nouvelle Orléan.
par un voyageur
Publié le 15 avr. 2019 sur Expedia
Hôtel bien situé pas loin de la ville facile de accès
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit. Best Regards,Customer Care Team
par un voyageur
Publié le 14 sept. 2024 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Expedia
There were cockroaches around the property paint was peeling in different areas of my room. Carpet in hallway stunk need a deep cleaning or replacement. The room wasn’t stocked and the pool was filthy
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Vickie,We're deeply concerned by your experience. Your comfort and satisfaction are our top priorities, and we clearly fell short of our usual standards during your stay. We take cleanliness and maintenance very seriously, and your feedback about the room conditions, hallway carpet, and pool are unfortunate. Please know that we're addressing these issues immediately with our teams.Thank you for bringing this to our attention. We value your input as it helps us improve and ensure a better experience for future guests.We hope to have the opportunity to regain your trust and provide the exceptional stay you deserve.Best Regards,Customer Care Team
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jerry,We're absolutely thrilled to receive your perfect rating for your stay at TownePlace Suites New Orleans Metairie! Your glowing feedback truly makes our day and reinforces our commitment to providing exceptional experiences for our guests.We're delighted that every aspect of your stay exceeded your expectations. Our team works hard to ensure our guests feel comfortable and well-cared for, and it's wonderful to know we hit the mark with you.Your satisfaction is our greatest reward, and we can't thank you enough for taking the time to share your thoughts. We hope you enjoyed exploring the vibrant New Orleans area during your visit.We'd be honored to welcome you back on your next trip to Metairie. Thank you for choosing TownePlace Suites!Best Regards,Customer Care Team
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 19 août 2024 sur Hotels
Well maintained
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to rate your experience at TownePlace Suites New Orleans Metairie. We're delighted to see your 5-star rating and appreciate your comment about our well-maintained property.Our team works diligently to ensure every aspect of our hotel meets the high standards our guests expect and deserve. From our comfortable suites to our common areas, we strive to create a clean, welcoming environment for everyone who stays with us.Your feedback motivates us to continue our efforts in maintaining excellence. We hope you enjoyed your time in the vibrant New Orleans area and that you'll choose us again for future visits. Thank you for being our guest!Best Regards,Customer Care Team
par un voyageur
Publié le 17 août 2024 sur Expedia
NA
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tamika,Thank you for taking the time to review your stay at TownePlace Suites New Orleans Metairie. We're glad to see you had a positive experience overall.We'd love to hear more about what you enjoyed during your visit and where we could improve. Your feedback is invaluable in helping us enhance our guests' experiences.Our goal is to provide exceptional stays for all our guests, and your insights will help us achieve that. We hope to welcome you back soon for another wonderful stay!Best Regards,Customer Care Team
