Note fondée sur 790 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2020 sur Hotels
Endroit agréable pour une petite famille. cuisinette bien, pas nouveau mais pratique et propre. Distance convenable du centre-ville. Petit déjeuner buffet assez complet. En résumé, je recommande cet endroit pour une famille.
par un voyageur
Publié le 15 mai 2019 sur Expedia
Nous avions un studio avec tout le nécessaire pour se faire à manger. Tout était très propre. Les déjeuners inclus étaient excellents. Belle piscine. Hotel près des autoroutes et à 20 minutes du centre ville de la Nouvelle Orléan.
par un voyageur
Publié le 15 avr. 2019 sur Expedia
Hôtel bien situé pas loin de la ville facile de accès
par un voyageur
Publié le 19 août 2024 sur Hotels
Well maintained
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to rate your experience at TownePlace Suites New Orleans Metairie. We're delighted to see your 5-star rating and appreciate your comment about our well-maintained property.Our team works diligently to ensure every aspect of our hotel meets the high standards our guests expect and deserve. From our comfortable suites to our common areas, we strive to create a clean, welcoming environment for everyone who stays with us.Your feedback motivates us to continue our efforts in maintaining excellence. We hope you enjoyed your time in the vibrant New Orleans area and that you'll choose us again for future visits. Thank you for being our guest!Best Regards,Customer Care Team
par un voyageur
Publié le 17 août 2024 sur Expedia
NA
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tamika,Thank you for taking the time to review your stay at TownePlace Suites New Orleans Metairie. We're glad to see you had a positive experience overall.We'd love to hear more about what you enjoyed during your visit and where we could improve. Your feedback is invaluable in helping us enhance our guests' experiences.Our goal is to provide exceptional stays for all our guests, and your insights will help us achieve that. We hope to welcome you back soon for another wonderful stay!Best Regards,Customer Care Team
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jerry,Thank you for taking the time to rate your stay at TownePlace Suites New Orleans Metairie. We're thrilled to see that you had a perfect experience with us!Your top rating means the world to us and affirms that we're meeting our goal of providing exceptional service and comfort to our guests. We hope you'll choose TownePlace Suites New Orleans Metairie again for your future visits to the area. It would be our pleasure to welcome you back and provide another outstanding experience.Thank you again for your fantastic rating. We truly appreciate your support!Best Regards,Customer Care Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jerry,Thank you for taking the time to rate your stay at TownePlace Suites New Orleans Metairie. We're thrilled to see that you had a perfect experience with us!Your top rating means the world to us and affirms that we're meeting our goal of providing exceptional service and comfort to our guests. We hope you'll choose TownePlace Suites New Orleans Metairie again for your future visits to the area. It would be our pleasure to welcome you back and provide another outstanding experience.Thank you again for your fantastic rating. We truly appreciate your support!Best Regards,Customer Care Team
par un voyageur
Publié le 12 août 2024 sur Expedia
Our hotel room was definitely not at all what I thought it would be. It was ranked 8 out of 10 but I would have put it as 4 out of 10. It had the Marriott name so even though I never heard of Townsuite brand, I trusted the Marriott brand but this definitely didn’t have that level of standards. When we first checked in, the corridor had an heavy smoke smell. When we proceeded down the main hallway, it smelled like a dirty bathroom. Our room had a mildew smell. The sleeper couch wasn’t what it was described to be. It was on the floor and not supported nor did it have a mattress. It was hard. The kitchen area didn’t have working air which I know can happen from time to time. It wasn’t fixed in our 5 day stay though. I would stay in this area but I would not stay at this hotel again.
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Melissa,We're deeply sorry your stay at Towneplace Suites New Orleans Metairie fell short of expectations. We strive to uphold high standards, and we seem to have missed the mark during your visit. Your detailed feedback is invaluable. Please know we're addressing these issues immediately. We'd love the opportunity to regain your trust and provide you a better experience should you choose to visit us again. Your satisfaction is our priority, and we're committed to improving based on your feedback.Best Regards,Customer Care Team
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michael,We're thrilled to hear about your fantastic experience at TownePlace Suites New Orleans Metairie! Your perfect rating means the world to us and tells us we're on the right track in providing top-notch hospitality. Your feedback helps us keep the good vibes going for future guests. Thanks for choosing us for your New Orleans area stay. We hope to welcome you back soon for another amazing visit!Best Regards,Customer Care Team
