Note fondée sur 123 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Can’t beat the price. The refrigerator was not working and bathroom was small with broken lock.
Room: 208
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn New Stanton. Though you were pleased with our competitive rates, it's saddening to hear that you encountered a broken lock and broken fridge. Thanks for bringing this to our attention and we'll have this looked into so that we may improve our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Filthy
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Andrew, Thank you for taking the time to tell us about your experience at the RED ROOF INN NEW STANTON. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to work on preventing similar issues in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Had a bad smell in room. You get what you pay for. Dirty towels had stains
Outlets didn’t work by the bed
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Serena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Stanton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with the odor of the room, unclean towels and outlets not working. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi David,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn New Stanton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
AS SOON AS YOU ENTER THE BUILDING THERE IS A OLD/MUSTY SMELL. GOT INTO OUR ROOM WHERE BEDDING AND TOWELS ALL HAD YELLOW STAINS(OR AT LEAST I HOPE THEY WERE STAINS AND NOT JUST DIRTY). WE REQUESTED EXTRA TOWELS AND RELUCTANTLY WERE GIVEN ONE, WE WERE TOLD THERE WERE ALREADY TWO IN THE ROOM! THE SHOWER CURTAIN LINER LOOKED LIKE A MURDER HAD TAKEN PLACE AND THEY JUST WIPED IT OFF. I AM HOPIING THE BLACK SPOTS AROUND THE TUB WERE FROM SEALING CAULK MISSING AND NOT MOLD. GOT ICE OUT OF THE ICE MACHINE AND HAD TO POUR OUT MY DRINK, PRETTY SURE IT HAS NEVER BEEN CLEANED. THAT OR THE OVERWHELMING MUSTY SMELL HAS PERMIATED EVERYTHING IN THE BUILDING. I DIDN'T EXPECT THE RITZ BUT SOMETHING CLEAN WOULD HAVE BEEN NICE. EVEN THE REMOTE CONTROL FOR THE TV WAS SO DIRTY WE HAD TO USE THE BAG FROM THE ICE BUCKET TO COVER IT SO WE COULD USE IT.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Michele, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN NEW STANTON. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. You pointed out the unpleasant smell upon entering, the stained towels and bedding, the lack of cleanliness and many other concerns. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Too many bad bugs. Not Evan able to sleep one hour and my kid got bug bites every where
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Pragna, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Stanton. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn New Stanton and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future! Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024
Needs major updating. Beds are extremely hard, so if you have back issues dont stay. Price was on point for location.
par un voyageur
Publié le 25 août 2024 sur Expedia
It’s decent for the price
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Ibrahim, Thank you for taking a moment to complete our survey. At the Red Roof Inn New Stanton we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
