Ratings based on 550 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 2, 2024
Just wanted to share that the staff did a great job to correct the errors during our check in.
That being said, there were quite a few problems that we encountered. We booked a two night stay, but it was only in the system for one night. We wanted a king size bed but were given two queens. One all of this was squared away we couldn't very into our room due to the card reader malfunctioning, to the point that it had to be reprogrammed. This also lead to issues every time we tried to get into the room and would only open the door after multiple swipes.
Comment from Hotel Management
Sep. 22, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A traveller
Posted Aug. 26, 2024 on Expedia
New Ulm is a great little town. As far as the hotel, we complained of a smell coming from the bathroom sink all week… someone needs to clean the pipes not just run vinegar down. Also the trash needs to be emptied at minimum daily outside. The same trash was there for days. All in all the hotel was ok. I would stay there again and the staff was super nice but they need not be lazy with proper janitorial items.
Comment from Hotel Management
Sep. 22, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 12, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 12, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Aug. 3, 2024 on Expedia
Well kept building, friendly staff. Also had a very good continental breakfast.
Comment from Hotel Management
Aug. 12, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Jul. 31, 2024 on Expedia
Great stay! Enjoyed pool and hot tub. Great breakfast too!
Comment from Hotel Management
Aug. 12, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Jul. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 12, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Jul. 26, 2024 on Expedia
Everything was ok but the parking was so full one night, we had a hard time squeezing into a spot. One truck had parked horizontally taking up about 6-8 or more spots with the trailer and four or so other vehicles had parked in a way that they took up two spots. There are not clear lines on the ground to direct people to they parked 4-5 ft apart which took up a lot of space. It was also pouring rain so it was more of a bummer to find parking further away.
Comment from Hotel Management
Aug. 12, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Jul. 20, 2024 on Expedia
Great
Comment from Hotel Management
Aug. 12, 2024 by Mae, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
