Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,5 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Half the building is burnt down. That is fine, however it was the fact we couldn’t even get checked in, or find any staff to check us in. Door was locked and 2 numbers given to call that no one answers.
Expedia tried to call them and the line is disconnected unreachable.
There was a county fair behind the building happening and it’s off the busy road.
It was a cheap room that we couldn’t use .
We had to try to find another hotel on the fly and that was hard and spends.
Commentaires de Gestion de l’hôtel
17 août 2024 par Joey, Gestion de l’hôtel
Hi, Francis! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey
par un voyageur
Publié le 11 août 2024 sur Expedia
I would not recommend this property. The only convenience about the property was how easy it was to book online.. I will not be doing this in the future as reservations are not refundable. I was out the money I paid even though I did not stay at the property.
Commentaires de Gestion de l’hôtel
17 août 2024 par Joey, Gestion de l’hôtel
We are sorry for the inconvenience, Benjamin! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey
par un voyageur
Publié le 11 août 2024 sur Expedia
Upon inspection of rooms.. yes rooms, the property was dirty and sheets stained with blood. Office was closed upon arriving. Would not refund reservation as we did not stay at location because of the condition of rooms.
Commentaires de Gestion de l’hôtel
17 août 2024 par Barbara, Gestion de l’hôtel
Sorry for the inconvenience, Christina! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara
par un voyageur
Publié le 11 août 2024 sur Expedia
A fire in another unit was exposed. Older property.
Room ok for stopover.
Noisy neighborhood on Fri, quiet after 1030.
Nice City.
Commentaires de Gestion de l’hôtel
17 août 2024 par Joey, Gestion de l’hôtel
Hi, Raymond! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey
par un voyageur
Publié le 5 août 2024 sur Expedia
Property was not well taken care of.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Olivia! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
par un voyageur de Peoria
Publié le 23 juill. 2024 sur Expedia
Part of the hotel appears to have been in a fire. There was no staff on site as the office seems to have been affected by the fire. I had to call a number taped to the door to check-in. I was instructed to proceed to my room where a key would be by the TV. The door lock was not completely secure. I used the desk chair to prop against the knob on the inside. I did not feel safe. The rooms were not cleaned to an average standard.
Commentaires de Gestion de l’hôtel
2 août 2024 par Barbara, Gestion de l’hôtel
Hi, Deborah! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
par un voyageur
Basic
Publié le 22 juill. 2024 sur HotelsIt is an old motel. Probably from the 50's-60's.
Paid for a king bed on hotels.com. got there and said a queen bed was available.
NO reduction in price offered.
Charged $170 for one night.
Room was ok. Coffee maker, small fridge and microwave.
Basic basic basic.
Commentaires de Gestion de l’hôtel
2 août 2024 par Barbara, Gestion de l’hôtel
Hi Jeff! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Barbara
par un voyageur
Publié le 6 juill. 2024 sur Expedia
It was clean and had clean towels and soaps/shampoo. The coffee maker did not work properly.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Dewi, Gestion de l’hôtel
Hey, Constance! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Dewi
par un voyageur de West Hartford
Publié le 6 juill. 2024
1/4 of the bulding has been burnt down. Allyhough we had frsshly painted room. Non of the facilities in the room ( shower, sink ,tv) worked
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Joel, Gestion de l’hôtel
Hi, Daniel! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel
par un voyageur
Publié le 30 juin 2024 sur Expedia
Door locks need fixing
They had fire on property?!?
Looked horrible
No office
No checkin
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Joey, Gestion de l’hôtel
Hi, Gary! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey
