Note fondée sur 877 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Levis
Publié le 25 juin 2024 sur Expedia
perfect for 1 night on the road
Commentaires de Gestion de l’hôtel
28 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Bernard,Red Roof felt great reading your comments regarding your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. Red Roof appreciate you recommending our property and leaving us with a 4/5. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 8 mai 2024 sur Expedia
Correct
Commentaires de Gestion de l’hôtel
8 mai 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Lit confo
Manquait une
Cafetière
Sinon pour une nuit c’était correct!
Plancher flottant et tapis ben correct
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Chère Lise,Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. Nous apprécions vos commentaires concernant votre récent séjour au RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. Nous sommes désolés qu'il manque une cafetière dans la chambre, cependant, nous sommes heureux de savoir que vous avez trouvé le lit confortable. Lors de votre prochain séjour, si vous rencontrez des problèmes pendant votre séjour chez nous, veuillez contacter immédiatement notre réception afin que nous puissions nous occuper du problème et garantir votre satisfaction. Les commentaires de nos clients sont toujours les bienvenus chez Red Roof car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous serions ravis d'avoir une autre chance de vous offrir une meilleure expérience la prochaine fois que vous serez en ville.Sincerely,Red Roof Management
par un voyageur de Lévis
Publié le 22 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Thank you, Benoit, for being our guest at the Red Roof Inn & Suites Newburgh – Stewart Airport. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
par un voyageur de Drummondville
Publié le 11 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Nancy,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur de Varennes
Publié le 14 mai 2023 sur Expedia
It will be a good idea to install a wood floor almost of carpet ...
Commentaires de Gestion de l’hôtel
16 mai 2023 par Adraine Red Roof Management, Gestion de l’hôtel
Dear Sylvain, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. Please know that we appreciate your comment regarding the installation of a wood floor and we will take you comment into consideration improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Adraine Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hello Charles,We are sorry you had a less than satisfactory experience, prompting your 4/10 rating, following your stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist
par un voyageur
Publié le 27 nov. 2022 sur Expedia
L’hotel est correct mais l’organisation est très décevante car j’ai reservé une chambre deux lits queen pour 4 personnes et quand j’arrive on m’a dit qu’il n’y avait plus de chambre disponible ... il m’ont offert une chambre à un lit ... vraiment pas le choix de le prendre si on arrive a minuit mais si je reserve à l’avance est pour éviter ces genres des problèmes.
Commentaires de Gestion de l’hôtel
30 nov. 2022 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to leave a review Fiorella. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. It's great to see that you were satisfied with your stay, resulting in a 3/5 score. I was saddened to read that upon arrival you did not get the room you booked for in advance as you described. Please accept our sincerest apologies for the inconvenience it caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,
par un voyageur
Publié le 20 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2022 par df, Gestion de l’hôtel
Hello, thanks for your business. Hope to see you soon
par un voyageur de trois rivieres
Publié le 16 août 2022 sur Expedia
La propreté
Commentaires de Gestion de l’hôtel
20 août 2022 par df, Gestion de l’hôtel
Thanks for your business. Stay safe
