Ratings based on 863 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
Great experience
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Certainly! Here’s a generic response you can use for reviews:Thank you for taking the time to share your feedback! We appreciate your comments and are glad to hear about your experience. Our team strives to provide a comfortable and enjoyable stay for all our guests. We value your input and will use it to improve our services. We hope to welcome you back in the future!
by A traveller
Posted Aug. 23, 2024 on Expedia
Had a good time was safe environment very clean
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Certainly! Here’s a generic response you can use for reviews:Thank you for taking the time to share your feedback! We appreciate your comments and are glad to hear about your experience. Our team strives to provide a comfortable and enjoyable stay for all our guests. We value your input and will use it to improve our services. We hope to welcome you back in the future!
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Thank you for your positive rating! We’re delighted to know you enjoyed your stay with us. Your support means a lot to our team, and we look forward to welcoming you back in the future!
by A traveller
Okay stay.
Posted Aug. 21, 2024 on HotelsThe stay was okay. A little run down. Showers were too much water and leaked all over the floors. Getting ice was inconvenient as you had to ask the front desk and they would take your bucket to the back room to get it. Hallways were hot as hell. When we walked into the room it was clean but the window was open…beds were comfortable and liked that you could log into your streaming services. All in all give it a 3 out of 5. Definitely a lower end Marriott. But it served its purpose. The bartender was extremely nice and drinks were great!
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Thank you for sharing your detailed feedback. We're glad to hear that you found the beds comfortable and enjoyed the streaming services and the great service from our bartender. However, we apologize for the issues you encountered, including the water leakage in the shower, the inconvenience with getting ice, and the heat in the hallways. These are important concerns, and we’ll address them to improve the overall experience. We appreciate your honest feedback and hope to provide a better stay next time. Thank you again for staying with us!
by A traveller
Posted Aug. 21, 2024 on Expedia
The hotel is located in a great location downtown Brooklyn. It is close to food outlets and lots of shopping, as well as easy access to public transportation.
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Certainly! Here’s a generic response you can use for reviews:Thank you for taking the time to share your feedback! We appreciate your comments and are glad to hear about your experience. Our team strives to provide a comfortable and enjoyable stay for all our guests. We value your input and will use it to improve our services. We hope to welcome you back in the future!
by A traveller
Posted Aug. 20, 2024 on Expedia
This property is very close to Barclay's, Manhattan, shops and many restaurants to choose from.
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience during your stay. Our team works hard to provide excellent service, and it’s rewarding to know that our efforts made a positive impact. We appreciate your kind words and look forward to welcoming you back soon!
by A traveller
Posted Aug. 20, 2024 on Expedia
The hotel rooms were small but comfortable the only complaint I have is with the pillows they were too soft
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Thank you for your feedback! We're glad to hear that you found the rooms comfortable, despite their size. We appreciate your note about the pillows, and we understand that pillow preference can vary. We'll take your feedback into account and ensure we have options for guests who prefer a firmer pillow. We hope to welcome you back for an even more comfortable stay!
by A traveller
Posted Aug. 20, 2024 on Expedia
I checked in close to 6-7pm and my room was not ready and still being cleaned. One of the days I didn't receive the typical complimentary water bottle and the shower gel was empty in the bathroom... However, when I did bring it up at the concierge, they fixed the issue right away.
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your room not being ready upon check-in and for the missed complimentary items. We're glad to hear that our concierge team was able to address the issues promptly once you brought them to our attention. Your feedback is valuable, and we’ll work to improve our service for a smoother experience next time. We hope to welcome you back for a more seamless stay in the future!
by A traveller
Posted Aug. 19, 2024 on Expedia
Great neighborhood. Close to the Brooklyn Paramount. Close to the subway.
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience during your stay. Our team works hard to provide excellent service, and it’s rewarding to know that our efforts made a positive impact. We appreciate your kind words and look forward to welcoming you back soon!
by A traveller
Posted Aug. 19, 2024 on Hotels
I wasn’t sure what to expect it was very pleasantly surprised. Would definitely stay here again!
Comment from Hotel Management
Sep. 27, 2024 by YG, Guest Services, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience during your stay. Our team works hard to provide excellent service, and it’s rewarding to know that our efforts made a positive impact. We appreciate your kind words and look forward to welcoming you back soon!
