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Candlewood Suites New York City-Times Square by IHG

2.5 star property
Hotel near Times Square in New York

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Suite, 1 Bedroom
In-room safe, desk, iron/ironing board, free WiFi
City view
City view
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry
  • Air conditioning

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-size fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Manhattan stay.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Also, Madison Square Garden is within half a mile (1 km) and 5th Avenue is within 2 miles (3 km).

What's nearby

  • Times Square - 7 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Empire State Building - 16 min walk - 1.4 km
  • Grand Central Terminal - 19 min walk - 1.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪Dear Irving on Hudson - ‬4 min walk
  • ‪Blue Ruin - ‬2 min walk
  • ‪The Joyce Public House - ‬1 min walk
  • ‪2 Bros Pizza - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel near Times Square in New York
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 32 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Languages

English, Russian, Spanish

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Property amenities

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Room service
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 544 out of 1116 reviews
Rating 8 - Good. 336 out of 1116 reviews
Rating 6 - Okay. 126 out of 1116 reviews
Rating 4 - Poor. 54 out of 1116 reviews
Rating 2 - Terrible. 56 out of 1116 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gracie

Stayed 7 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff were excellent and the room had plenty of amenities such as a refrigerator, microwave, a burner and plenty of dishes and silverware. However, it was almost impossible to get a steady temperature in the room. Either too hot or too cold. Also, the hot water in the shower took forever to get hot and one morning the best I got was lukewarm, Overall a great place to stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Jean paul

Liked: Staff & service, property conditions & facilities, room comfort
GREAT LOCATION, COMFY BED, SPACIOIS ROOM
Great location for Times Square or Hudson yards Very close to port authority for metro or buses 1$ pizza across the road Deli on the corner Only issues I had was rooms were not cleaned everyday out stay was 7nights, I don’t mind no room cleaning every day but fresh towels would of been great every other day even if it’s just left inside the room behind the door
Stayed 7 nights in Dec 2024

6/10 Okay

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable but small. The bathroom door was very hard to close due to warping. The body soap was empty. There wasn’t coffee in the morning or hot choc in pm. I would say the fault was with housekeeping keeping supplies filled. Front desk was nice.
Stayed 2 nights in Jan 2025

8/10 Good

marcus

Travelled with partner
Liked: Cleanliness, amenities
I really wanted to give this property 5 stars, the room was huge it had a kitchen a nice size bathroom, the elevators worked and the room was very clean. The only issues I had was the internet was in and out for most of my stay and the tv only has a few watchable channels. This is my second stay there and I know it won’t be my last simply because of the price and the convenience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dejan

Liked: Property conditions & facilities
Warmly recommend
Stayed 2 nights in Dec 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price for location can't be beat. Room was no frills but clean. Kitchenette was very helpful and everything worked well. The elevator issues others have alluded to were not a problem for us, only waited max a few minutes (but elevators are old).
Stayed 6 nights in Dec 2024

8/10 Good

Laurie

Stayed 3 nights in Dec 2024

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy atmosphere. Front desk staff is superb. They made us feel so welcomed.
Stayed 6 nights in Dec 2024

6/10 Okay

Michael C.

Liked: Staff & service
They only offer housekeeping services for stays of 7 days or more. I stayed for 10 nights and started requesting new sheets, towels, garbage removal at day 6. The staff at the front desk were very kind and requested service through a third party in front of me. It never happened. Otherwise, a perfectly comfortable stay with a great location.
Stayed 10 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Glad I made the choice of a place with a kitchen. Had room on 31st floor 3105. Easy walk round the corner from/ to Port Authority Bus Station and subway with luggage as used airtrain and subway from JFK . Food truck on corner in the mornings for bagels/pastries/muffins for $1.50-$2. Fruit stand also nearby had great cheap fruit and veg. Stayed 4 nights so room not serviced which is fine with me. Enough spare garbage bags to leave garbage outside room each day. Laundry room was free ( 2 large washing machines and 2 dryers). Room larger than expected for NYC so enough room for suitcases and carry-ons. Kitchen had everything we needed. Pyrex jug was handy to microwave water for cup of tea. Full sized fridge for groceries (we food shopped at fruit stand, Target, Walgreens and Wholefoods). Bed comfortable. Big drawers to put clothes in so suitcase could be emptied.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was everything I expected and the staff was very helpful and friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kartonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable, but too noisy at night.
Stayed 1 night in Jan 2025

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I asked for towels in our room and never received them, this happened 3 times. I also didn’t like room service was only once a week and they didn’t showed up until 4:30pm. We had to leave the room in a rush when we had plans to go somewhere and wasn’t planning to leave until 5:30. If someone pays $2,700 to stay there for a week the least you can do is clean the room every other day and make sure there is clean towels. It was in a great location
Stayed 7 nights in Dec 2024

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, amenities
Only issue I had was the bathroom door not being able to lock. But hotel facilities recognized it and made notes to fix the issues with the door.
Stayed 8 nights in Dec 2024

10/10 Excellent

Marci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kenny was super helpful and patient.
Stayed 1 night in Dec 2024

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff. Room was clean.
Stayed 3 nights in Dec 2024

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Roscoe

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room with kitchenette, comfy bed & exceptional customer service & super attentive staff! Walkable to dining, shopping & popular attractions like Time Square!
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Stayed 5 nights in Nov 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024