Ratings based on 841 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Enjoyed the stay
Posted Aug. 10, 2024 on HotelsConvenient to JFK. Friendly staff. Appreciated the shuttle to the airport. Room was very comfortable and good sized.
Comment from Hotel Management
Aug. 11, 2024 by GENERAL MANAGER, Hotel Management
Dear Patricia, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms, friendly team, and convenient location. We want everyone who visits to experience a relaxing, stress-free stay, and we are happy our shuttle service added to your satisfaction. Our shuttle team works hard to transport guests to and from the airport in a safe and timely manner, and comments like yours let them know they are doing a great job. Thank you again for being our guest, and we look forward to your visit the next time you are in New York.Thanks,George Grindjan,Director of Operations
by A traveller
Posted Aug. 8, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by GENERAL MANAGER, Hotel Management
Dear Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we look forward to seeing you again soon.Best Regards, George Drepaul,General Manager
by A traveller
Posted Aug. 4, 2024 on Expedia
👍
Comment from Hotel Management
Aug. 5, 2024 by General Manager, Hotel Management
Dear Rudolph, On behalf of our team at Courtyard New York JFK Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope you will make us your home away from home whenever your travels bring you to our area.Best Regards, George Drepaul,General Manager
by A traveller
Posted Aug. 3, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by General Manager , Hotel Management
Dear Shon, Thank you for your fabulous rating and for letting us know your stay at Courtyard New York JFK Airport was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Best Regards, George Drepaul General Manager
by A traveller
Posted Aug. 1, 2024 on Hotels
Comment from Hotel Management
Aug. 2, 2024 by General Manager, Hotel Management
Dear Kay, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Courtyard New York JFK Airport, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Best Regards,George DrepaulGeneral Manager
by A traveller
Posted Jul. 31, 2024 on Expedia
Great place if you need to be close to JFK. Great free shuttle service. Clean and quiet hotel.
Comment from Hotel Management
Aug. 1, 2024 by General Manager, Hotel Management
Dear Elaine, Thank you for choosing us and for your wonderful review of the Courtyard New York JFK Airport. We want everyone who visits to experience a relaxing, stress-free stay, and we are glad you loved our immaculate accommodations. It was also a delight to read our shuttle service and proximity to the airport added to your satisfaction. Thank you for being our guest, and we look forward to your visit the next time you are in New York.Best Regards, George Drepaul,General Manager
by A traveller
Posted Jul. 29, 2024 on Expedia
Great staff
Comment from Hotel Management
Jul. 30, 2024 by General Manager, Hotel Management
Dear Samer, Thank you for your recent stay at the Courtyard New York JFK Airport and for posting a generous rating. It is a pleasure to know our associates exceeded your expectations, and we will share your kind words with everyone. We enjoyed having you as our guest and look forward to seeing you again soon. Best Regards, George Drepaul General Manager
by A traveller
Posted Jul. 28, 2024 on Expedia
Helped me change the dates on my reservation no extra charge
Comment from Hotel Management
Jul. 30, 2024 by General Manager, Hotel Management
Dear Carlos, It is wonderful to know you enjoyed everything about your time at Courtyard New York JFK Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We appreciate your kind rating and look forward to you being able to revisit us soon. Best Regards, George Drepaul General Manager
by A traveller
Posted Jul. 26, 2024 on Expedia
Staff very friendly
Room was patched paint and one drawer would no close
Bed was comfortable
AC was effective and pretty quiet
Comment from Hotel Management
Jul. 27, 2024 by General Manager, Hotel Management
Dear Denise, Thank you for choosing Courtyard New York JFK Airport and taking the time to share your experience. We are glad you enjoyed our hospitality, and peaceful property and are happy to hear you got a comfortable night’s rest. However, we regret not meeting all of your expectations with regard to your room and will share your comments with our maintenance staff. We look forward to welcoming you again whenever you are in the area.Best Regards,George Drepaul,General Manager
by A traveller
Posted Jul. 25, 2024 on Expedia
Leakages in the bathroom
Comment from Hotel Management
Jul. 27, 2024 by General Manager, Hotel Management
Dear Kwasi, Thank you for being our guest at Courtyard New York JFK Airport, and we appreciate your nice rating. However, we apologize for the maintenance issues with your bathroom and the inconvenience this caused you. We have shared your concerns with the appropriate staff so that they can take the necessary action. Your comments will play a vital role in our plans for future improvements. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Best Regards,George Drepaul,General Manager
