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DoubleTree by Hilton New York Times Square West

4.0 star property
4-star hotel near Times Square

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Reception
Terrace/patio
Exterior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Madison Square Garden
    ‪10 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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Lobby

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  • Air conditioning
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CA $238 total
includes taxes & fees
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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and Bryant Park are also within half a mile (1 km).

What's nearby

  • Times Square - 7 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • Madison Square Garden - 10 min walk - 0.9 km
  • Empire State Building - 17 min walk - 1.5 km
  • Rockefeller Center - 19 min walk - 1.6 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪The Joyce Public House - ‬3 min walk
  • ‪2 Bros Pizza - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

4-star hotel near Times Square
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 2 meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available.

This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Similar properties

Exterior detail

Millennium Hotel Broadway Times Square

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
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The price is CA $236
CA $323 total
includes taxes & fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Secured self parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 783 out of 2061 reviews
Rating 8 - Good. 472 out of 2061 reviews
Rating 6 - Okay. 383 out of 2061 reviews
Rating 4 - Poor. 189 out of 2061 reviews
Rating 2 - Terrible. 234 out of 2061 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, amenities
Na
Stayed 2 nights in Mar 2025

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Luke

Liked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Jovahna

Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location, value and comfort

Loved my stay, great location and always feel comfortable here.
Stayed 1 night in Jan 2025

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No heat

We got there on the coldest day of the year. We noticed that the room was cold and reported it before we went out for the evening. When we got back, we asked if it had been repaired and was told yes. The room felt warm for about twenty minutes but then got cold. We were already fixed for bed and there was nothing to be done that night so we just got under the blankets and w ent to sleep until the fire alarm woke us us three times. The next morning we reported it again and went out for the day. When we got back to the room after 10:30 we found a letter saying that they were sorry and would give us another room. We moved all of our things at 11pm but it was worth it. The next room was not only heated but had better lighting and a much nicer shower. It’s too bad that we only had it for a few hours because we left for home at 9:30 am.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mailyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Naza

Disliked: Staff & service, amenities, property conditions & facilities
At the check in I was told I’m not eligible for water and other Gold member perks because I did not book directly through the Hilton site. I was put in the room with a broken desk and non-functioning power outlets. I asked to be moved and was reluctantly allowed to move. At night some kind of an alarm kept getting off making it hard to have a restful night. Cleaners are very loud starting at 8 am.
Stayed 2 nights in Jan 2025

6/10 Okay

Shay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No door on bathroom
Stayed 2 nights in Jan 2025

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness
Horrible. The fire alarm went off four times during the night. The lobby is unheard and freezing. The staff has to wear their coats and gloves it’s so cold. The elevator has holes in the wall. The room was fine. Not double tree quality. The hotel is under construction or something.
Stayed 1 night in Jan 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not have heating system for which we left the hotel to the HYATT which was next door.
Stayed 2 nights in Jan 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Denise

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Berenice Barraza

Stayed 3 nights in Jan 2025

8/10 Good

Barbara

Stayed 2 nights in Jan 2025

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Good for what it is. Close to everything but in a quiet spot. The room was on the small side, but clean and comfortable.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kamphon

Stayed 3 nights in Jan 2025

6/10 Okay

William

Stayed 2 nights in Jan 2025

6/10 Okay

Maria, Miami

Travelled with family and small children
Not a friendly environment
Stayed 2 nights in Jan 2025

6/10 Okay

Tiyanna

Liked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Fernando, Inglewood

Stayed 2 nights in Jan 2025

10/10 Excellent

Janine

Stayed 4 nights in Dec 2024

4/10 Poor

Skip

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Under construct, beware

Here’s a polished version of your message: First, I’d like to say that the front desk staff, and especially Melanie, were fantastic. However, I was not made aware that the hotel was under construction, which I believe should be disclosed before booking. During my stay, the television wasn’t working, and there was no water for 24 hours. Additionally, the lobby was undergoing significant renovations, so the bar area wasn’t very comfortable. I’m sure the hotel will be great once the renovations are complete, but I think some transparency about this in advance would have been appreciated.
Stayed 3 nights in Jan 2025

4/10 Poor

Kristie, PLAINFIELD

Travelled with partner
Liked: Cleanliness, amenities
We had issues every day we were here. Day 1: Upon arrival they didn't have record of our reservation, they eventually found it but it was a hassle. And then that night the fan stopped working (so our room was excessively hot)--they did fix it right away though. Day 2: A housekeeping member entered our room without knocking first while we were still in it--my other guest was FULLY unclothed and had to crouch down by the bed to try to avoid being seen (unsuccessfully). The staff member CONTINUED TO speak to her, saying she thought we were supposed to check out, did we need anything, etc. instead of closing the door, LOOKING AWAY, and figuring it out with the front desk. We had two more days left in our reservation. Our next issue was discovering that there was contaminated (yellow) water in the building so we were advised via a sign in the elevator--no direct communication-- to not shower, drink, or wash hands with it until further notice, and the front desk did not provide drinking water (!). We were never directly notified that the problem was resolved, but when we checked in with the front desk, they said, "it's just the toilet water there is an issue with, the other water is fine"--which does not make sense at all--doesn't it all come from the same source??? We also requested extra pillows that never came...but that was the least of our problems. I will be filing a formal complaint about the health/safety issue and the inappropriate staff incident.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025