Ratings based on 1,084 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Phoenix
Posted Jun. 21, 2024
Comment from Hotel Management
Jun. 23, 2024 by Danzel, Hotel Management
Dear Beth, Thank you for your review. I'm delighted to hear that you enjoyed your stay.
by A traveller
Posted Mar. 31, 2024 on Hotels
Second time staying here. The staff is amazing; super helpful and friendly....especially Kevin!
Comment from Hotel Management
Apr. 1, 2024 by Danzel, Hotel Management
Dear Anonymous, Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay with us once again. It's always a pleasure to welcome back returning guests like yourself.We're delighted that our staff, especially Kevin, made your experience memorable and went above and beyond to ensure your comfort and satisfaction. We'll be sure to pass along your kind words to Kevin and the rest of our team.We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A traveller
Posted Mar. 30, 2024 on Hotels
Comment from Hotel Management
Apr. 1, 2024 by Danzel, Hotel Management
Dear Stella, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us once again.We pride ourselves on our exceptional staff members who go above and beyond to ensure our guests have a memorable experience. It's fantastic to know that their hospitality and helpfulness left a positive impression on you.We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A traveller
Posted Mar. 28, 2024 on Expedia
Sudden added security fee at time of stay that was unexpected. Desk staff were not all that friendly.
Comment from Hotel Management
Mar. 29, 2024 by Grace Zawatsky, Hotel Management
Hello April,I want to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,
by A traveller
Posted Mar. 26, 2024 on Expedia
My only real complaint is that when I checked in. They took my "card" for incidentals at a specific amount, which is fine. They said we wouldn't get charged anything if we didn't use the bar, movies, etc. So, when our group checked out. They charged us a lot of $$ for some "Expedia Charge"??? WHAT?? It's not what was told to our group or agreed upon. It’s totally wrong.
Comment from Hotel Management
Mar. 28, 2024 by Grace Zawatsky, Hotel Management
Hello Megan,I wanted to personally reach out to you to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,
by A traveller from Miami
Posted Mar. 25, 2024 on Expedia
The staff are amazing ! Anthony, Kevin and David from the Front desk , the housekeepers , the night auditor , the bellmen, doormen, security all super fantastic.
Great location, easy walk to Broadway, Times Square , train station, shopping and loads of cool places in and around that area .
Definitely recommend
Comment from Hotel Management
Mar. 28, 2024 by Grace Zawatsky, Hotel Management
Hello Candice,We wanted to take a moment to extend our sincere gratitude for the positive feedback you left regarding your recent stay at Dream Midtown. Your kind words and appreciation mean the world to us, and they serve as a reminder of the importance of the work we do in ensuring the comfort and satisfaction of our guests.We're delighted to hear that you had a great experience during your stay, and it was our pleasure to have you as our guest. Your satisfaction is our ultimate goal, and it's wonderful to know that we met and even exceeded your expectations.Your feedback is incredibly valuable to us as we continually strive to provide exceptional service and create memorable experiences for all our guests. Your comments are a source of inspiration and motivation for our team.Once again, thank you for choosing Dream Midtown, and we look forward to the opportunity to welcome you back in the future. If your travels bring you to New York City again, we'd be honored to host you and make your next stay just as enjoyable.Warm regards,
by A traveller
Posted Mar. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Grace Zawatsky, Hotel Management
Hello Deborah,We would like to extend our sincerest thanks for taking the time to leave a review regarding your most recent stay here at Dream Midtown. Feedback from our guests is invaluable in helping us improve our services and ensure a pleasant experience for all.However, I have noticed that you did not include any specific comments or feedback regarding your recent stay with us. We are genuinely sorry to learn that your experience did not meet your expectations, and we would appreciate the opportunity to understand in more detail what aspects of your stay left you feeling less than satisfied.Your insights can make a significant difference in enhancing our services and addressing any issues that may have arisen during your visit. We are committed to providing the best possible experience to all our guests, and your feedback is a vital part of achieving that goal.We genuinely value your input, and we are eager to address any concerns you may have.Sincerely,
by A traveller
Posted Mar. 25, 2024 on Expedia
Great location. Convenient to transportation and many things are walkable distance from the hotel.
Staff was friendly and helpful.
Room was clean.
Comment from Hotel Management
Mar. 25, 2024 by Grace Zawatsky, Hotel Management
Hello Heather,We wanted to take a moment to express our heartfelt gratitude for the wonderful feedback you provided regarding your most recent stay at Dream Midtown.Your kind words and appreciation mean a great deal to us, and it's incredibly rewarding to know that we were able to make your stay memorable and enjoyable. We strive to create exceptional experiences for our guests, and your feedback reinforces our commitment to delivering the highest level of service.Your positive comments about our staff, accommodations, and overall experience are truly motivating for our team. We have shared your feedback with everyone involved, and they are delighted to know that their efforts have made a positive impact on your stay.We look forward to the opportunity to welcome you back to Dream Midtown in the future.Once again, thank you for choosing Dream Midtown, and we can't wait to have the pleasure of serving you again.Warm regards,
by A traveller
Posted Mar. 25, 2024 on Expedia
Great location. Clean and cute rooms. Not a bad size for NYC.
Comment from Hotel Management
Mar. 25, 2024 by Grace Zawatsky, Hotel Management
Hello Emily,We wanted to extend our heartfelt thanks for taking the time to leave a positive review of your recent stay here at Dream Midtown. We are thrilled to hear that you had a wonderful experience with us. Our team works tirelessly to provide the best possible service and create unforgettable memories for our guests, and your kind words are truly appreciated.We hope to welcome you back to Dream Midtown in the future and continue to exceed your expectations. Thank you for choosing us for your stay.Warm regards,
by A traveller
Posted Mar. 25, 2024 on Expedia
The traffic from the street is load. There were garbage trucks collecting garbage on the street at 2am. There were people on the street making noise. There were people on my floor making noise. i called security twice and they didn't stop them. I didn't get any sleep that night. I was planning to stay 2 nights but i checked out after 1 night. also 2 of the 3 elevators weren't working.
Comment from Hotel Management
Mar. 28, 2024 by Grace Zawatsky, Hotel Management
Hello Jonathan,I wanted to take a moment to express our sincerest apologies for your recent stay at Dream Midtown. It has come to our attention that your experience with us fell short of the high standards we strive to maintain, and for that, we are truly sorry.We understand that a disappointing stay can be frustrating, and we deeply regret any inconveniences or discomfort you may have encountered during your time with us. Your feedback is invaluable to us, as it helps us identify areas for improvement and make necessary changes to enhance the experience of all our guests.We are committed to addressing the issues you faced and taking corrective measures to ensure that such incidents do not happen again in the future. Your comfort and satisfaction are of utmost importance to us, and we will be looking into the specifics of your stay to prevent any recurrence of the problems you encountered.Once again, I want to convey our sincere apologies for the inconveniences you faced during your recent stay. We value your feedback and your business, and we are committed to ensuring that your next stay exceeds your expectations.Warm regards,
