Note fondée sur 332 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,2 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
大変綺麗な部屋で快適でした。一階の入口のオートロックの番号は、メールで来ましたが、部屋のドアの番号がわからず、困りました。たまたまNY在住で英語が話せる人が一緒だったので電話してもらい番号を教えてもらいましたが、とても不便さを感じました。
また外出中に誰か入ったらしく、充電器やライトが置いてあり、何も頼んでないので、勝手に入られ驚きました。あらかじめ知らせて頂けたらと思います。
Commentaires de Gestion de l’hôtel
7 oct. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you for your feedback, Lilia! We’re glad to hear you found the room clean and comfortable. We apologize for the confusion with the door codes and the unexpected entry into your room. We understand how important clear communication is, and we’re working to improve this for future guests. Your concerns are valuable, and we appreciate you bringing them to our attention. We hope to welcome you back for a better experience!
par un voyageur
Never Again
Publié le 2 oct. 2024 sur HotelsFrom the horrible way we were treated when we tried to park in the garage to the way were treated by the doorman at the apartments, everything was wrong. The parking attendant barely spoke English and acted like we were not where we should be. There were no carts to unload our luggage, and he sent us up a back elevator to the apartments not to the hotel entrance. The doorman at the front desk of the apartments treated us like we were intruders and quickly pushed us out of that building to the street and pointed to the front of the hotel. Once we finally got into our room, the blinds had stains that were dried in dripping formation, no extra blankets, no place to hang your towels, and the smoke detector was covered by a grocery bag. Our check in and check out instructions stated to leave the keys but the email had a door codes. Also, why do I have to take the trash out? We were only there 2 nights. We heard someone vacuuming and it makes no sense for guests to be responsible for cleaning when there is a service doing it when we check out. Lastly, as I took the trash out (one little bag), I could not get back into our room! Check out time was 11am and it was 10am when I left the room. If you are going to change the code to the room prior to the time of checkout then change the time of checkout! This place was the absolute worse!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
We're truly sorry to hear about your experience, Kerry. Your feedback highlights several areas for improvement, and we take your concerns seriously. We apologize for the treatment you received and the issues with your accommodations. We’re committed to addressing these matters to improve our service. Thank you for bringing these issues to our attention, and we hope you'll consider giving us another chance in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
We loved our kitchenette. It was nice a clean and large.When I first entered the room you can smell the bleach. Which was fine by me. The two things we didn't care for was the smelling of Marijuana. The smell was in hallways and came in our unit. The other problem we had was the people constantly dropping the weights on the floor in the gym.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you for your feedback, Stephanie! We're glad you enjoyed the cleanliness and spaciousness of your kitchenette. We apologize for the marijuana smell in the hallways and the noise in the gym; we’ll address these concerns to improve the experience for our guests. We hope to welcome you back for an even better stay!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Hi there, we're sorry to hear about your experience. Your feedback is important to us, and we'd like to understand what went wrong. Please let us know so we can address your concerns and improve for future guests.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear James, thank you for your review! We're glad you had a good experience overall. If you have any specific suggestions for improvement, we’d love to hear them. Your feedback helps us enhance our guests' stays!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Jose, thank you for the fantastic review! We’re pleased to hear you had a perfect stay. Your support means a lot to us, and we can’t wait to welcome you back soon!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you, Yolanda! We’re pleased to hear you had a perfect stay! Your satisfaction means the world to us. We hope to welcome you back soon!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
room wasn’t like the pictures as advertised, bed was very itchy , customer service wasn’t as helpful, we were given two different codes when we were told that one code will do .
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Graciela, we sincerely apologize for the discrepancies you encountered. Your feedback about the room, bed, and customer service is important to us, and we’re addressing these issues directly. Thank you for bringing this to our attention, and we hope to improve your experience in the future.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
We had a really hard time entering the unit when we got there. The code provided did not work. Called for help and the person on the phone hung up on us. It was so frustrating given the fact that we had just arrived and had to sit outside with all the luggage from about an hour.
par un voyageur de KAMLOOPS
Publié le 18 sept. 2024 sur Expedia
This is a trap no customer service room in terrible condition. No front desk.. Not safe to walk outside at night only the bottom three floors are rentable and there’s no service to change sheets or anything no replacement of toilet paper. The toilet seat was broken and seen after four days to be fixed only only to find out that it could not be fixed. The faucet on the sink was rattling the door would not close, the bathroom, the air conditioner rattled when it was turned on the lights from the Jason building would shine in through the translucent curtains that we had there was no service again. There was no shower because the handle was broken. There was loud noise, playing music and the people in the building didn’t seem like they were weak renters like they live there They moved us after four days of complaining to a room that was slightly better service. We would not recommend this hotel for anybody
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Hi Jeff, we’re truly sorry to hear about your experience. Your feedback is noted, and we take it seriously. We strive for a comfortable stay for all our guests, and it’s clear we fell short. We’ll address the issues you mentioned with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope you’ll reconsider staying with us in the future.
