Note fondée sur 1 038 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
Séjour agréable, cependant, ayant opté pour une réservation sans acompte et donc l'intégralité à régler sur place, nous avons appris en arrivant à l'hôtel par la réceptionniste que notre réservation avait été annulée car l'hôtel avait essayé de prélever la moitié de la somme auprès de notre banque avant notre arrivée, transaction qui bien sûr sans notre présence et n'ayant pas été préalablement informé a été rejetée par notre banque…
Nous avons attendu plus de 2 heures assez inquiets par la situation, temps pendant lequel la réceptionniste était entre son PC et le téléphone concernant notre dossier…
Au final nous avons eu une chambre (heureusement qu'il y en avait de libre) mais non sans angoisse !!!
Il semblerait qu'il existe des problèmes de transmission des infos de réservation entre Hotel.com et les hôtels...A revoir car cela est extrêmement angoissant !!!
Commentaires de Gestion de l’hôtel
25 août 2024 par The Team at The Hampton Inn Chelsea, Gestion de l’hôtel
Dear Anne, Thank you for being our guest at Hampton Inn Manhattan - Chelsea. First and foremost, we apologize for the confusion and inconvenience you experienced upon arrival regarding your reservation. We’re also sorry for the wait time during your check-in, and we understand how stressful this situation was. However, we are pleased to hear that our team resolved the issue and provided you with a room to your satisfaction. Please be informed that we take such concerns seriously and will look into the process to ensure better communication between the booking sites and our hotel to prevent the occurrence of similar issues in the future. We appreciate your patience and sincerely hope you could still enjoy your stay despite this. We are all dedicated to ensuring you have an even better experience next time. With thanks,The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Gabrielle, Thank you for the excellent rating! We are delighted you enjoyed your stay at Hampton Inn Manhattan - Chelsea. We strive to provide each guest with an exceptional visit, and it is lovely to know that we exceeded your expectations. We invite you to stay with us again the next time you are in New York.With thanks,The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par The Team at The Hampton Inn Chelsea, Gestion de l’hôtel
Dear Laetitia, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.With thanks, The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Bon emplacement. À notre arrivée toilette bouché, matelas qui sentait l’urine.
Le petit déjeuner est quasi inexistant : pas de choix, un appareil à gaufre pour tout l’hôtel.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The Team at The Hampton Inn Chelsea, Gestion de l’hôtel
Dear Adeline, Thank you for sharing your experience and appreciating our convenient location. We are very disappointed we did not meet your expectations and regret the cleanliness and maintenance concerns you had with your room upon your arrival. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We also regret any dissatisfaction you had with our breakfast. We appreciate you sharing these details so we can address them appropriately and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.With thanks, The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Hotel très bien placé. Excellent rapport qualité prix. Tres confortable. Equipe à l'écoute.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Eric,Thank you for your wonderful review of Hampton Inn Manhattan - Chelsea! We love receiving comments like yours, as our goal is to ensure a memorable experience at an outstanding value for every guest. Your satisfaction is our top priority, so we are delighted to hear that we exceeded your expectations and made your overall stay comfortable. Thanks for highlighting our convenient location. It is always a pleasure to read about our hard-working staff. We are happy that you acknowledge their efforts. We appreciate your feedback and look forward to hosting you again the next time you are in New York.With thanks, The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Très bon emplacement au sein de Manhattan
Très bon séjour
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Anne-Sophie,Thank you for reviewing your stay at Hampton Inn Manhattan—Chelsea and our convenient location. Our location is one of our most excellent features, so thank you for pointing that out for future travelers. We are dedicated to providing our guests with a comfortable and pleasing atmosphere, and we are happy to know that your overall stay was pleasant. We appreciate your feedback and look forward to your next visit!With thanks,The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par The Team at The Hampton Inn Chelsea, Gestion de l’hôtel
Dear Thomas, Thank you for choosing Hampton Inn Manhattan - Chelsea. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.With thanks, The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 20 mai 2024 sur Expedia
Hôtel très bien situé au cœur de Manhattan.
Commentaires de Gestion de l’hôtel
26 mai 2024 par General Manager, Gestion de l’hôtel
Dear Maria, Thank you for choosing to stay with us. We want each guest to have a positive experience. We appreciate you mentioning how much you enjoyed the location and dedicated staff. Your feedback regarding the complimentary breakfast and housekeeping has been noted. We will address them appropriately. We hope you will allow us to show you the hospitality you deserve the next time you are in New York.With thanks,The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 9 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mai 2024 par General Manager, Gestion de l’hôtel
Dear Laurence, We appreciate you taking the time to leave your kind rating for Hampton Inn Manhattan - Chelsea. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!With thanks,The Team at The Hampton Inn Chelsea
par un voyageur
Publié le 30 avr. 2024 sur Hotels
Personnel accueillant et disponible , excellent emplacement proche de tous les métros
Les équipements sont mis à disposition le soir pour réchauffer des plats , grand supermarché à proximité
Pas de mauvaise surprise ni de supplément pour la 4 eme personne
Commentaires de Gestion de l’hôtel
30 avr. 2024 par The Team at The Hampton Inn Chelsea, Gestion de l’hôtel
Dear MELANIE, Thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to public transportation and supermarket. We are glad you liked our hotel facilities and also that our staff made your time with us worthwhile; we will certainly share your words of appreciation with them. Thank you for choosing Hampton Inn Manhattan - Chelsea! We hope you will make the same choice when your travels bring you back to New York. With thanks,The Team at The Hampton Inn Chelsea
