Ratings based on 2,081 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 1, 2024
by A traveller
Posted May 9, 2024
by A traveller
Posted May 5, 2024
Staff was friendly, clean comfortable room.
Refrigerator didn’t get cold enough, ice only available through room service? Which of course leads to a tip for room service, this is not okay.
by A traveller
Posted Apr. 20, 2024
by A traveller
Posted Mar. 29, 2024 on Hotels
Comment from Hotel Management
Apr. 1, 2024 by -Daniel Gomez, Director of Operations, Hotel Management
Dear Ronald, Thanks for the glowing review! We're thrilled to have been able to provide you with an incredible experience. We hope we'll have the chance to welcome you back for another unforgettable visit soon!
by A traveller from Danvers
Posted Mar. 29, 2024 on Expedia
Comment from Hotel Management
Apr. 25, 2024 by Hard Rock Hotel New York, Hotel Management
Dear Jodi,Thanks for the glowing rating! We look forward to welcoming you back for many more flawless stays in the future!-Daniel Gomez, Director of Operations
by A traveller
Posted Mar. 27, 2024 on Expedia
Amazing hotel. Staff were friendly. Pretty good sized room. I was lucky enough to have a view on times square. Would not hesite to book again if I am on New York again but will definitely try hard rock hotels in other cities
Comment from Hotel Management
Apr. 1, 2024 by -Daniel Gomez, Director of Operations, Hotel Management
Dear Neermala, Thanks for the awesome review! We're overjoyed to know that you enjoyed your stay at Hard Rock Hotel New York and hope to welcome you back again soon!
by A traveller
Posted Mar. 27, 2024 on Expedia
Good
Comment from Hotel Management
Apr. 2, 2024 by Daniel Gomez, Director of Operations, Hotel Management
Dear Ventura,Thanks for the awesome review! We hope we’ll have the opportunity to welcome you back for another fantastic stay soon!-Daniel Gomez, Director of Operations
by A traveller
Roof top Restaurant closed
Posted Mar. 27, 2024 on HotelsThe Hotel was clean and the personnel were friendly, Except the restaurant. One waitress was rude and didn’t check on our table. We asked politely to come to our table as we wanted to order more drinks. As I paid she expected to be given 18% tips. I only gave her 15%. The waitress added the 3% onto my room tab.
I booked this hotel as I was looking forward to eat and hang out on the restaurant roof top. The day of my arrival the staff stated that during winter they closed the rooftop restaurant Sundays and Mondays. The website never mentioned this. That was a big disappointment!
Comment from Hotel Management
Mar. 27, 2024 by Hard Rock Hotel New York, Hotel Management
Dear Leonel,Thank you for sharing your review. It is concerning to learn that your experience at Hard Rock Hotel New York was not pitch-perfect, and we sincerely regret the inconvenience you faced. We would appreciate the opportunity to discuss your feedback further and fine-tune your experience in any way we can. At your convenience, kindly contact us directly.-Daniel Gomez, Director of Operations
by A traveller
Posted Mar. 27, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by -Daniel Gomez, Director of Operations, Hotel Management
Dear Ketty, We're overjoyed to know that your stay at Hard Rock Hotel New York was spectacular. We hope we'll have the chance to welcome you back for another unforgettable experience soon!
