Ratings based on 1,833 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 16, 2024 on Expedia
The location is excellent, very close to the subway but also extremely walkable. My room was comfortable and cozy, although the carpet was slightly sticky(?). The hotel held my luggage for me when I arrived early and after I checked out, which was really helpful.
The only thing that was a bit off-putting was the hotel lobby's bathroom in the basement floor...I used it twice during my trip and both times, toilet paper and hand soap were not stocked. It looked and felt like an old, dingy restaurant bathroom, not a branded hotel lobby bathroom.
I would recommend this hotel if you're looking for something simple and convenient in Manhattan.
Comment from Hotel Management
Aug. 16, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 16, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
by A traveller
Posted Aug. 15, 2024 on Expedia
Close to MSG and access to subway.
Comment from Hotel Management
Aug. 15, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
by A traveller
Posted Aug. 14, 2024 on Expedia
During my stay the staff was REALLY nice, kind and helpful. From the front desk, to cleaning and restaurant staff. The room for two people was also comfortable and pretty spacious. It had a fridge and a microwave which we didn’t used but was convenient. The location of the hotel and transportation nearby was also great. It was easy to access and fast to get to our destination of interest.
Most importantly I always felt safe during my stay here. Especially as a girl traveling for the first time to the States with her girl best friend.
Would definitely book again.
Comment from Hotel Management
Aug. 15, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to give us a perfect score! Your feedback means the world to us, and we’re happy to hear that you enjoyed your time with us. We would be honored to welcome you back with us in the future.
by A traveller
Posted Aug. 14, 2024 on Expedia
Easy check in. Helpful staff. Lovely room with a great view
Comment from Hotel Management
Aug. 15, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
by A traveller
Posted Aug. 14, 2024 on Expedia
The concierge that worked the night of August 8th, 2024 was extremely rude and unprofessional. Terrible check-in and yelled at us for ringing in. Also, charged us without saying a word about what it was for. I have never experienced this bad of service in any hotels I have ever gone to before. I do not recommend it.
Comment from Hotel Management
Aug. 15, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for sharing your feedback with us, as we rely on this feedback to improve our guest experience. We apologize that your stay with us did not reach your expectations, and we will be using your feedback to ensure this does not happen again.
by A traveller from ONALASKA
Posted Aug. 13, 2024 on Expedia
Within walking distance of Times Square and the Empire State Building. At check in, the process was smooth and like any other hotel. However, once I was given my keys, nothing about the hotel facilities was explained like most hotels do. Did not explain where the nearest parking garage was, if there was breakfast available, or that I needed a stamp on my parking garage ticket to get the discounted rate. Fortunately I had researched ahead of time where the parking garage was. However, when I went to pickup my vehicle, the attendant at the parking garage explained I needed a stamp from my hotel if I wanted to save $42. So I had to walk back and ask for the stamp. Lady seemed annoyed that I asked. WiFi is provided, but slower than a 56k modem. Not ideal in this day and age of connectivity. Will never stay here again. Plan to stay at one of the nicer hotels around it that provide valet service and hopefully have nicer staff.
Comment from Hotel Management
Aug. 13, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for sharing your feedback with us, as we rely on this feedback to improve our guest experience. We apologize that your stay with us did not reach your expectations, and we will be using your feedback to ensure this does not happen again.
by A traveller
Posted Aug. 12, 2024 on Expedia
It’s a nice hotel, stayed with family.
Comment from Hotel Management
Aug. 12, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
by A traveller
Posted Aug. 10, 2024 on Expedia
Safety and clean 👌
Comment from Hotel Management
Aug. 10, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to give us a perfect score! Your feedback means the world to us, and we’re happy to hear that you enjoyed your time with us. We would be honored to welcome you back with us in the future.
by A traveller
Posted Aug. 10, 2024 on Expedia
We stayed for 5nights here everything is good easy to check in and check out. The room is clean and cozy and the best part is everything is near to the area. Times square is near really nice stay. We will be back again in this hotel.
Comment from Hotel Management
Aug. 10, 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to give us a perfect score! Your feedback means the world to us, and we’re happy to hear that you enjoyed your time with us. We would be honored to welcome you back with us in the future.
