Ratings based on 1,697 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 1, 2025
Comment from Hotel Management
Jan. 2, 2025 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 28, 2024
Super clean room and hotel
Comment from Hotel Management
Oct. 29, 2024 by Customer Service, Hotel Management
Mike, thank you for staying with us at Hilton Garden Inn New York/Times Square Central. We’re thrilled to hear you found your room and the hotel exceptionally clean. Our team is dedicated to ensuring guests have a wonderful experience and we hope to welcome you back soon!Tennile BoydGeneral Manager
by A traveller
Posted Oct. 21, 2024
Fantastic trip!
Comment from Hotel Management
Oct. 22, 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 5, 2024 on Expedia
Great location
Comment from Hotel Management
Oct. 5, 2024 by Lee Y., Hotel Management
Thank you for your feedback!
by A traveller
Posted Oct. 5, 2024 on Expedia
I thought city view would be a city view not a building in front of the window, but the palace was fine.
Comment from Hotel Management
Oct. 5, 2024 by Lee Y, Hotel Management
Thank you for your feedback!
by A traveller
Posted Oct. 4, 2024 on Hotels
Comment from Hotel Management
Oct. 4, 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 2, 2024 on Expedia
This hotel was in a perfect location. Everything was in walking distance
Comment from Hotel Management
Oct. 2, 2024 by Customer Service, Hotel Management
Liz, we’re thrilled you enjoyed your stay at Hilton Garden Inn New York/Times Square Central. It's wonderful to know our location was just right for your visit. We hope to welcome you back soon!Tennile BoydGeneral Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
Comment from Hotel Management
Oct. 2, 2024 by Customer Service, Hotel Management
Dorothy, thank you for the stellar rating. We're thrilled you enjoyed your stay at Hilton Garden Inn New York/Times Square Central. It's always a pleasure hosting you, and we look forward to welcoming you back soon.Tennile BoydGeneral Manager
by A traveller
Posted Oct. 1, 2024
Beware if you're a business traveler looking for a place to stay in a convenient location. This hotel closes its lobby between Midnight and 6 am each night, leaving guests stranded if they need to work or mingle with others. This policy is unheard of in my extensive hotel experience and feels more restrictive than a college dorm. When I raised my concerns with a staff member on duty on 12/23/2024, the response was dismissive. If you value flexibility and late-night activities, consider this before booking.
I won't be returning, and I suggest you think twice too. - Dennis, Los Angeles, CA.
Addendum:
The hotel's response that guests have access to the lobby is both misleading and incorrect.
I was a guest...with a key! That still didn't stop him from demanding that I leave the lobby where I had already been for an hour quietly working on my computer.
He's was very clear that the lobby was closed from Midnight-6am, so what's the point in having a key or being a guest?
Comment from Hotel Management
Oct. 1, 2024 by Joanne, Hotel Management
Hi Dennis,Thank you for sharing your experience. I’m truly sorry to hear about the frustrations you faced during your stay. It’s important to us that our guests feel comfortable and have the flexibility they need, especially during late hours.I appreciate your feedback regarding the lobby hours and the communication from our staff. We take your concerns seriously and will review our policies and staff training to ensure a better experience for future guests.
by A traveller from Kirkland
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Sep. 30, 2024 by Customer Service, Hotel Management
Stacy, we regret to note your dissatisfaction with your recent stay. We endeavor to provide top-quality service to all guests and appreciate feedback that allows us to improve. Your experience does not reflect what we strive for, and we'd be grateful for a second chance to make it right.Tennile BoydGeneral Manager
