Ratings based on 1,045 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 3, 2024 on Hotels
Comment from Hotel Management
Oct. 4, 2024 by General Manager, Hotel Management
Dear Bruce,Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards, Teresa Valenzuela General Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
All good but the bed wasn’t clean
Comment from Hotel Management
Oct. 2, 2024 by General Manager, Hotel Management
Dear Mohamed,Thank you for including Hilton Garden Inn Queens/JFK Airport in your travel plans! We’re glad to hear that your overall experience was positive, but we sincerely apologize for the cleanliness issue with the bed. We do not strive for this standard, and we appreciate you bringing it to our attention. We will address this matter with our team to ensure it doesn’t happen again. Your insights are invaluable in helping us improve. Thank you again for your feedback, and we hope to welcome you back for a better experience.Best Regards,Teresa ValenzuelaGeneral Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
Comment from Hotel Management
Oct. 2, 2024 by General Manager, Hotel Management
Dear Grace,Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards,Teresa ValenzuelaGeneral Manager
by A traveller
Posted Oct. 1, 2024 on Hotels
Comment from Hotel Management
Oct. 2, 2024 by General Manager, Hotel Management
Dear Louise,Thank you for the excellent rating! We are glad you enjoyed your time at Hilton Garden Inn Queens/JFK Airport. We look forward to making many more great memories anytime your travels bring you to New York.Best Regards,Teresa ValenzuelaGeneral Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
Comment from Hotel Management
Oct. 2, 2024 by General Manager, Hotel Management
Dear Miranda,We are pleased you had a nice stay at Hilton Garden Inn Queens/JFK Airport, and we appreciate the kind rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
Overpriced but location is good
Comment from Hotel Management
Oct. 2, 2024 by General Manager, Hotel Management
Dear Jack,Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. We are glad you enjoyed our location, but we apologize that you felt the pricing did not meet your expectations. We value your feedback and hope to have the opportunity to welcome you back in the future!Best Regards, Teresa Valenzuela General Manager
by A traveller from Milltown
Posted Sep. 30, 2024 on Expedia
Very conveniently located to JFK airport.
Comment from Hotel Management
Oct. 1, 2024 by General Manager, Hotel Management
Dear David,Thank you for the fantastic review of Hilton Garden Inn Queens/JFK Airport! We are glad you found our location convenient for JFK Airport. We strive to make travel as easy as possible for our guests. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager
by A traveller
No sleep
Posted Sep. 30, 2024 on HotelsHotel was convenient to JFK - my bathroom toilet continued to have a pressure flush all night which kept me from a good night sleep
Reported to management in morning.
Will contact Hilton as well. Should not pay 450 including taxes for a terrible sleep
Comment from Hotel Management
Oct. 1, 2024 by General Manager, Hotel Management
Dear Donna,Thank you for taking the time to review our hotel. We sincerely apologize for the inconvenience caused by the toilet issue during your stay. We understand how important a good night's sleep is, and it's disappointing to hear that this affected your time with us. We appreciate you bringing this to our attention and assure you that we will address it with our maintenance team. Your comfort is important to us, and we are sorry we fell short in this instance. We value your feedback and hope to provide you with a better experience.Best Regards, Teresa Valenzuela General Manager
by A traveller
Posted Sep. 30, 2024 on Expedia
Wasn’t a bad stay. Wish they had transportation a little later.
Comment from Hotel Management
Oct. 1, 2024 by General Manager, Hotel Management
Dear Thomas,Thank you for being our guest at Hilton Garden Inn Queens/JFK Airport. We appreciate your feedback regarding the transportation timing and will consider it for future improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best Regards,Teresa ValenzuelaGeneral Manager
by A traveller
Posted Sep. 28, 2024 on Expedia
It was had to rate this stay.Everything was truly very good, other then the noise. Planes, sirens, cars. They were all so loud till about 2AM. The room was clean, staff very kind and helpful, food in the restaurant was very good. Just got little sleep or rest.
Comment from Hotel Management
Sep. 30, 2024 by General Manager, Hotel Management
Dear Gail,Thank you for sharing your experience at our hotel. We are glad you had memorable encounters with our staff and appreciated your spotless accommodation. It is also lovely to know that you enjoyed the food in our restaurant. However, we sincerely apologize for the noise disturbances during your stay. We understand how important a good night's sleep is, and we regret that external factors impacted your comfort. Your feedback is invaluable, and we hope to welcome you back so we can provide you with the flawless experience you deserve.Best Regards,Teresa ValenzuelaGeneral Manager
