Note fondée sur 996 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de NOGENT SUR OISE
Publié le 9 avr. 2024 sur Expedia
Bon hotel, mais difficile de se déplacer sans voiture
Commentaires de Gestion de l’hôtel
9 avr. 2024 par General Manager, Gestion de l’hôtel
Dear ALI, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 22 mars 2024 sur Expedia
Accueil désagréable
Chambre vétuste et non rénovée
Fenêtre non isolée du bruit
Je déconseille fortement
Commentaires de Gestion de l’hôtel
22 mars 2024 par General Manager, Gestion de l’hôtel
Dear Frank, Thank you for taking the time to share your concern with us. We appreciate the review and regret not meeting your expectations with the condition of your stay. Please accept our apologies for the inconvenience caused by the disturbances you experienced. Your feedback about your arrival experience is noted and will help us improve our service for future guests. We hope you will choose us again, as we welcome the opportunity to regain your trust.Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 déc. 2023 par General Manager, Gestion de l’hôtel
Dear Isabelle, We are delighted you enjoyed your stay at Hilton Garden Inn Queens/JFK Airport. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will come back whenever your travels bring you to JFK.Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Neville, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Property good for a night’s sleep and shuttle convenient for airport but nothing to do in the area.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sharon, Thank you for choosing Hilton Garden Inn Queens/JFK Airport and for taking the time to post a review! We are glad you enjoyed a restful night's sleep in our fresh and comfortable accommodation and could take advantage of our complimentary shuttle service, a guest favorite. We understand that the area might not have offered much to your taste, and we appreciate your feedback. It was our pleasure to host your stay, and we look forward to your next visit. Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
I love this place for what it is even though they handled me dirty for my last stay! Had to pay two room nights for one because they refused to just move my arrival date by one day. I know the nature of the business but I also know that if you have rooms available you CAN just change a date. It wasn’t the same day or even the day before so the room could have still be sold. But anyway outside of that bad customer service bit the stay was good.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Ebonie, Thank you for taking the time to provide feedback about your stay. We are satisfied that you enjoyed your stay overall, except for the issue you faced with your reservation. Please accept our sincere apologies for the inconvenience regarding the change in your arrival date. Our team understands your frustration about the inability to adjust your arrival date and the resulting charge. Again, we sincerely apologize and hope you will consider staying with us. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
On my arrival, there was small piece of toilet paper on each roll. Amount was good for 1 use. There was a small amount of paper towel.. 2 sheets only. I phoned for assistance, no one brought my supplies, I had to tract down staff.
My fridge malfunctioned next day.
Day 2 I was fortunate to connect with a female staff at the front desk in the morning who was efficient in getting the attendant to replenish my supply. I was disappointed at the challenges that I faced days 1 and 2. I felt ignored and devalued
Commentaires de Gestion de l’hôtel
22 août 2024 par Romeo, Gestion de l’hôtel
Hi Cecile, thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay at Hilton Garden Inn JFK Area. Your comments regarding housekeeping and Maintenance have been noted, and we will address them with our team. We appreciate your valuable input and hope to welcome you back for an improved experience.
par un voyageur
Publié le 20 août 2024 sur Expedia
It was good for staying before flying out. Expensive for the facilities
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Toni, Thank you for being our guest at Hilton Garden Inn Queens/JFK Airport. We are thrilled to hear how much you value our convenient location near the Airport. Our team understands the importance of location for our guests, and we are glad we can meet your travel needs. We understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. It was a true pleasure to have you as our guest, and we hope to see you again soon!Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
It was clean and close to the airport.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Andre, Thank you for choosing Hilton Garden Inn Queens/JFK Airport and sharing your experience. Our team understands that fresh and clean accommodations are paramount, and we are very proud of our housekeeping associates for their outstanding work. Knowing that our proximity to the airport enhanced your stay with us is excellent. We take pride in offering a convenient and comfortable base for airport travelers! It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Otabek,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Best Regards,Teresa ValenzuelaGeneral Manager
