Note fondée sur 1 074 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
par un voyageur
Publié le 25 août 2024 sur Hotels
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Ricardo, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Barclay Center à 5 mn à pied
Commentaires de Gestion de l’hôtel
10 sept. 2023 par Ricardo, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 20 août 2023 sur Expedia
Swimming pool and spa are really nice after a long day of visits (could be interesting to have longer opening hours during the day). Subway stations are all around the hotel. Once the windows are closed there is no noise, even at night. The lobby is agreable.
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Ricardo, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 26 juill. 2023 sur Expedia
Bon rapport prestations/prix mais notre nuit a été perturbée par le bruit de la ligne de métro passant juste dessous : est ce dû au 1er étage ?
Commentaires de Gestion de l’hôtel
15 août 2023 par ashley, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 5 juill. 2023 sur Expedia
Sur les étages quand un client ferme sa porte le bruit est fort, on l'entend de partout surtout si les chambres sont proches.
Commentaires de Gestion de l’hôtel
8 juill. 2023 par ashley, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 26 avr. 2023 sur Expedia
ne réponds jamais au téléphone
Commentaires de Gestion de l’hôtel
12 mai 2023 par Olivier, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent experience at Holiday Inn Downtown Brooklyn. We sincerely apologize for the inconvenience caused by our failure to answer the phone promptly. We understand the frustration this may have caused and assure you that we take this matter seriously.We understand that timely communication is crucial, and we apologize for any inconvenience caused by our delayed response. Your feedback is invaluable to us, and we appreciate your understanding and patience. We hope to have the chance to regain your trust and provide you with a more satisfactory experience in the future.
par un voyageur
Publié le 13 janv. 2023 sur Expedia
We got there at 6 pm to be told that our room wasn't ready when check in is at 3 pm, we had to wait 45 minutes at the lobby. The parking is ridiculous, they take your car and put it on a lot outside the hotel area plus we choose the option parking when we reserved with the hotel and we had to pay $10 extra because we had an SUV ?? The elevator shaft was making noise that we could hear it all the way to our room so you can guess that we hear that when we tried to sleep, smell of marijuana inside the lobby and upstairs, wouldn't recommande this hotel if you can call this an hotel
Commentaires de Gestion de l’hôtel
26 janv. 2023 par Ashley- front desk manager, Gestion de l’hôtel
Hi Eric,Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 31 déc. 2022 sur Expedia
Arrivés très tôt dans la matinée une première réceptionniste nous promet notre chambre pour 11h, nous avons finalement dû attendre 13h30 et revenir plusieurs fois au comptoir alors même que nous étions épuisés du voyage. Nous comprenons que le check in se fait à 15h mais l’organisation nous a d’abord fait espérer une entrée anticipée pui finalement nous avons attendu dans le lobby pendant 1h30. S’en est suivi 3 échecs de carte de chambre qui ne fonctionnaient pas (avec attente de plusieurs minutes pour prendre l’ascenseur) encore une belle perte de temps. Autre déception, l’entretien de la chambre quotidien n’a pas été fait. Pour couronner le tout, le personnel du front desk est très peu aimable, le dernier contact la personne ne nous a même pas parler (achat d’une boisson) et s’est contenté de nous tendre la machine à carte. Expérience décevante
Commentaires de Gestion de l’hôtel
4 janv. 2023 par Ashley- front desk manager, Gestion de l’hôtel
Hi Valentine, Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are glad you enjoyed your stay with us.
