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Hotel Hugo

4.5 star property
Family-friendly 4.5-star hotel near Chelsea Piers

Choose dates to view prices

Photo gallery for Hotel Hugo

3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
Front of property - evening/night
3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym
  • Pet-friendly
  • Breakfast available

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Washington Square Park
    ‪14 min walk‬
  • The High Line Park
    ‪3 min drive‬
  • National September 11 Memorial & Museum
    ‪4 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪39 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Manhattan stay.Within a 15-minute walk of this Manhattan hotel, you'll find Hudson River Park and Washington Square Park. Whitney Museum of American Art and The High Line Park are also within 2 miles (3 km).

What's nearby

  • Hudson River Park - 5 min walk - 0.4 km
  • Washington Square Park - 14 min walk - 1.2 km
  • Whitney Museum of American Art - 19 min walk - 1.6 km
  • The High Line Park - 3 min drive - 2.2 km
  • National September 11 Memorial & Museum - 4 min drive - 2.7 km

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪The Ear Inn - ‬1 min walk
  • ‪Westville Hudson - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Bar Hugo - Rooftop - ‬1 min walk

About this property

Hotel Hugo

Family-friendly 4.5-star hotel near Chelsea Piers
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 3 bars/lounges. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 122 guestrooms or units
  • 18 levels
  • 3 bars or lounges
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Highchair

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 55 per day)
  • Self parking on site (USD 55 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: USD 18 to 26 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1006 reviews
Rating 8 - Good. 268 out of 1006 reviews
Rating 6 - Okay. 136 out of 1006 reviews
Rating 4 - Poor. 81 out of 1006 reviews
Rating 2 - Terrible. 60 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t gone to the Hugo for a couple of years now probably every few months. Sometimes even sooner lol I really enjoy the staff most if not, everyone has been exceedingly friendly and very helpful when needed information. I have found them very respectful and accommodating I think the property itself is really fantastic. Even when I need to have the maintenance man come up to check something. He was very helpful and I did not seem like I was putting him out by coming up to check my bathroom. Everyone seems to have a smile on their face and everyone seems to be happy working there. The area is great has lots of great restaurants and on the corner of Greenwich and Spring does a bar called the ear in. It’s a must go to. It’s an old diary of the Irish bar that has historical background. It’s amazing and the bodega next to it is 24 hours and the food is great and it’s just a really easy go to. My room is always clean within the hotel and I can’t say enough about how wonderful I think the Hugo is.
Stayed 3 nights in Feb 2025

10/10 Excellent

VICTORIA, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Place was in a nice area.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason, Kew Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Tetiana

Stayed 1 night in Nov 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Second time coming back to Hugo Hotel. This time was with my family. We enjoyed every bit of our stay and we look forward to being back again.
Stayed 4 nights in Dec 2024

10/10 Excellent

michael t

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk
Stayed 5 nights in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic and small
Paid more than $1200 per night and reserved a room with a view but only got to see the alleyway. Shower gel dispenser pump in the shower was stuck. Room is very small and basic but was clean.
Stayed 4 nights in Dec 2024

10/10 Excellent

josephine

Liked: Cleanliness
You can’t go wrong with the Hotel Hugo, rooms are quite tight but service is excellent.walking distance to high end shops and great restaurants.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is clean ,quiet n convenient
Stayed 3 nights in Dec 2024

10/10 Excellent

Dwight

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Abhishek, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth checkin and staying experience. Rooms are a bit cost in size. Worked just fine for a few days stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

antanas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Soho
Room a little small but manageable
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Room was small, but that is typical for the location. Well organized so that size was not too limiting. Everything worked, and the cleaning staff did a good job every day.
Stayed 3 nights in Nov 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brianna and Austin saved the day helping me secure a small area for a critical meeting on short notice. Staff and environment was top notch. Happy hour at Bar Hugo was a great way to start our nights my wife and I will be back to stay in the future I'm sure.
Stayed 3 nights in Dec 2024

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall meh
A lot of outlets didn’t work. It was 30 degrees outside upon my arrival and yet the air conditioning was on in my room. No blackout curtains on the windows. Overall meh.
Stayed 3 nights in Dec 2024

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Decent space.
Stayed 3 nights in Nov 2024

10/10 Excellent

Samantha

Stayed 1 night in Oct 2024

2/10 Terrible

Nur

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an absolute nightmare. I strongly urge you not to book your stay here. The staff is incredibly rude and completely unhelpful, showing zero hospitality. The rooms are filthy—there’s no cleaning service, the sinks and showers are clogged, and the locks on the doors don’t even work. The pillows are so cheap that they’re beyond description, and the amenities are utterly disappointing. The coffee is undrinkable, and the entire facility is in a state of disrepair, with no visible maintenance effort. To make matters worse, I was trapped in the elevator for over 15 minutes while it bounced erratically. The staff did absolutely nothing to help; I had to call 911 to get out. Even the doorman does nothing but stand around watching, refusing to assist. Do yourself a favor and avoid this place at all costs. There are far better options in the area where you can enjoy your stay and feel safe.
Stayed 8 nights in Nov 2024

10/10 Excellent

Leah, Dixon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of this property
Stayed 3 nights in Nov 2024

2/10 Terrible

Kellie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel has terrible customer service. I was charged $100 for a room upgrade that was supposed to be free due to being an Expedia Gold Member. When I called to get it straightened out, they claim it was because there was “limited availability” for an upgrade - which the receptionist never told me. I highly recommend finding a different Hotel to stay in if good customer service is high on your list.
Stayed 2 nights in Nov 2024

10/10 Excellent

stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to tribeca
Stayed 1 night in Nov 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and nice
The hotel was two blocks away from an event I was attending. Excellent service and nice rooms at an affordable price for New York.
Stayed 1 night in Nov 2024