Ratings based on 1,516 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 17, 2024
Comment from Hotel Management
Oct. 18, 2024 by Assistant General Manager , Hotel Management
Dear Stephanie, We are thrilled you had an excellent stay at Hyatt Place New York/Chelsea, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards, Sasha RodriguezAssistant General Manager Hyatt Place Chelsea
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Assistant General Manager , Hotel Management
Dear Kathryn, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best regards, Sasha RodriguezAssistant General Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
The only complaint would be during the morning the elevators were so jam packed that I had to take the stairs. I walked down 41 flights of stairs because had I waited for the elevator it would have been like an hour. They need to figure out a better system for the elevators because it just isn’t enough for the amount of people that stay there.
Comment from Hotel Management
Aug. 25, 2024 by Assistant General Manager , Hotel Management
Dear Melissa, We sincerely apologize for the inconvenience you faced with the elevators, especially taking the stairs from such a high floor. We understand how frustrating this must have been and are reviewing our elevator operations to accommodate our guests during peak times better. Your feedback is invaluable, and we appreciate your understanding as we work to improve.Best regards, Sasha RodriguezAssistant General Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 25, 2024 by Assistant General Manager , Hotel Management
Dear Andrea, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place New York/Chelsea. We look forward to your return and wish you all the best with your future travels.Best regards, Sasha RodriguezAssistant General Manager Hyatt Place Chelsea
by A traveller
Posted Aug. 23, 2024 on Expedia
good location and nice hotel
Comment from Hotel Management
Aug. 23, 2024 by Tommy T, Hotel Management
Thank you for your feedback. We appreciate you taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future. If there’s anything specific we can do to improve your experience next time, please let us know. Safe travels!
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Tommy T, Hotel Management
Thank you so much for your feedback. Safe travels
by A traveller from Washington
Posted Aug. 22, 2024 on Expedia
Excellent staff…extremely helpful and friendly while being helpful (cheerful). The room was small but comfortable and clean. And surprisingly, the nights were very quiet for being in the heart of NYC. I’m assuming they soundproofed this hotel quite well.
The breakfast was the usual American pig-trough experience with everyone fighting for position to scrape some cold eggs onto a plastic plate and snatch-up some greasy sausage links before these culinary delights vanished in a flash. Then one had the choice of either roaming the “dining area” (and I use that term very loosely) for 10-15 minutes searching for an empty spot to share with too many strangers or wait an interminably long time for one of only 4 elevators servicing 45 floors to return to one’s room. There were two things that made the breakfast bearable - the green salad every morning and the pretty darn good coffee.
For NYC, the price was right and the room was better than expected. Get used to using the stairwell more than you’d like if you stay here, and at least consider looking for something to eat outside the hotel in the morning (though you’ll be facing a filthy, noisy, overcrowded city, regardless). Again, it was really the staff that made the difference in this stay…they were genuinely nice people who made our stay better.
Comment from Hotel Management
Aug. 22, 2024 by Tommy T, Hotel Management
Hello KariThank you for your thoughtful review! We're delighted to hear that our staff made a positive impact on your stay and that you found the room comfortable and clean. We appreciate your feedback on the breakfast experience and understand your concerns. We're always striving to improve and will take your comments into consideration. It's wonderful to know you enjoyed our coffee and salad. We hope you’ll consider staying with us again in the future. Your satisfaction is our priority, and we look forward to welcoming you back to offer an even better experience. Safe travels!
by A traveller
Posted Aug. 22, 2024 on Expedia
It was convenient because we wanted to be in Chelsea, close to the FIT U. What we didn't like was the undependable and slow elevator service. More than once we took the stairs. With 40 floors, 4 elevators set up the way they are is insufficient. Also the dining area was crowded and hectic. Young lady in attendance was rude. Front desk and cleaning crew were nice and efficient. Room was small but clean and comfortable.
Comment from Hotel Management
Aug. 22, 2024 by Best regards, Sasha Rodriguez Assistant General Ma, Hotel Management
Dear Michael,Thank you for being our guest and appreciating our prime location and front desk staff. We are delighted that our service and accommodations exceeded your expectations and that you particularly loved our clean and comfortable guest room. However, We apologize for the wait times with the elevators and for the frustration it caused. During our busiest times, the elevators are used a lot. Thank you for your patience and understanding. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Best regards,Sasha RodriguezAssistant General ManagerHyatt Place Chelsea
by A traveller
Posted Aug. 21, 2024 on Expedia
Liked the location for my short stay
Comment from Hotel Management
Aug. 22, 2024 by Best regards, Sasha Rodriguez Assistant General Ma, Hotel Management
Dear Temdy,Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hyatt Place New York/Chelsea, and we look forward to your next stay.Best regards,Sasha RodriguezAssistant General ManagerHyatt Place Chelsea
by A traveller
Posted Aug. 21, 2024 on Expedia
Everything was great
Comment from Hotel Management
Aug. 21, 2024 by Assistant General Manager , Hotel Management
Dear Maria, Thank you for your excellent feedback about Hyatt Place New York/Chelsea. We are thrilled that everything was great during your stay. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to welcoming you back for another exceptional experience.Best regards, Sasha RodriguezAssistant General Manager Hyatt Place Chelsea
