Note fondée sur 1 144 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,5 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Une nuit agréable
Publié le 11 avr. 2023 sur HotelsSejour d'une nuit. Check in rapide, efficace et chaleureux. Chambre spacieuse et confortable (6eme etage vue splendide sur Manhattan au coucher du soleil). Niveau de service optimum (restaurant, room service, petit-déjeuner, navette aéroport,...). Quartier résidentiel agréable.
Commentaires de Gestion de l’hôtel
14 avr. 2023 par George Drepaul General Manager CHA, Gestion de l’hôtel
Dear Béatrice, Thank you for your recent stay at Crowne Plaza JFK Airport New York City and for posting such a great review of our hotel and staff. It is a pleasure to know we exceeded your expectations and that you liked our smooth services, spacious room, great views, convenient shuttle, and delicious breakfast! We enjoyed having you as our guest, and we hope to see you again on your next visit to the Big Apple. Sincerely, George Drepaul General Manager CHA
par un voyageur
Bon choix pour aéroport
Publié le 13 mars 2023 sur HotelsTrès bon choix d’hôtel près de l’aéroport, navettes aéroportuaires 24/24 heures, parking durant le séjour en vacances moyennant un supplément.
Commentaires de Gestion de l’hôtel
14 mars 2023 par General Manager, Gestion de l’hôtel
Dear Genevieve, Thank you for choosing Crowne Plaza JFK Airport New York City. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had an outstanding stay at our convenient location near the airport. It is also excellent to know you could take advantage of our complimentary 24-hour shuttle to and from JFK Airport, we will get you there with ease. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one.Sincerely, George Drepaul General Manager CHA
par un voyageur
Publié le 31 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2023 par General Manager CHA, Gestion de l’hôtel
Dear Amaury, It is disappointing to learn that we did not live up to our usual high standards, and we are truly sorry your visit was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Sincerely, George Drepaul,General Manager CHA
par un voyageur
Publié le 26 déc. 2022 sur Expedia
Hôtel proche de l'aéroport, propre et sympathique. J'aurais mis le maximum mais à un certain moment, une odeur de marijuana est rentrée dans la chambre par je ne sais quel biais. Ça a été assez désagréable. C'est juste ce point qui a été négatif. Je ne sais pas si ça venait d'une autre chambre ou de l'extérieur. Pourtant tout etait fermé..
Commentaires de Gestion de l’hôtel
8 janv. 2023 par George Drepaul, General Manager CHA, Gestion de l’hôtel
Dear Christian, Thank you for being our guest. Although you liked our well-kept property and our proximity to the airport, we are sorry for the discomfort you experienced while you were here. We take such matters very seriously and appreciate you bringing this to our attention. We value you as a guest and hope you will give us another chance to regain your confidence. Sincerely, George Drepaul, General Manager CHA
par un voyageur
Publié le 25 sept. 2022 sur Expedia
Front desk joking around while ignoring guests, not professional at all. Room not soundproofed and bad position right next to the road on the first flooor with car alarms going on in the middle of night. A stay that should only be made if you're gonna sleep on the street.
Commentaires de Gestion de l’hôtel
26 sept. 2022 par General Manager, Gestion de l’hôtel
Dear Vincent,Thank you for reviewing your recent stay. We are truly disappointed to know about the issues you faced while here and that we could not resolve them to your satisfaction. We have shared your comments with our team to ensure this is not repeated. We understand the frustration this has caused and are grateful for your patience. We hope you will give us another opportunity to provide you with a seamless stay.Sincerely, George Drepaul,General Manager CHA
par un voyageur
Publié le 23 mai 2022 sur Hotels
Bruyant
Commentaires de Gestion de l’hôtel
12 juin 2022 par General Manager CHA, Gestion de l’hôtel
Pascal, thank you for taking the time to review our hotel. We appreciate your rating. Please accept our apologies for the noise issues you experienced from outside the hotel. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.
Sincerely,
George Drepaul
General Manager CHA
par un voyageur
Publié le 13 févr. 2022 sur Expedia
Cet hotel n’est absolument pas un hotel Crown Plaza, tout juste un 2 ⭐️ !
Chambre d’une propreté douteuse, salle de bain vieillissante, bref, un hotel tres cher en rapprt a ses prestations !
Commentaires de Gestion de l’hôtel
14 févr. 2022 par General Manager CHA, Gestion de l’hôtel
Mallet, thank you for choosing our hotel and being our guest. We are genuinely sorry we did not live up to the standards you should always expect from us; we will address the issues you outlined with our housekeeping associates to improve going forward. We are committed to providing exceptional accommodations and service, so we apologize for falling short during your visit. We hope you will give us another chance to provide you with the value you were hoping for whenever your travels bring you back to the area.
Sincerely,
George Drepaul,
General Manager CHA
par un voyageur
Pratique
Publié le 31 déc. 2021 sur HotelsÉtablissement situé dans la zone hôtelière qui se trouve à proximité de l'aéroport Kennedy.
Les services sont limités pour ce genre d'hotel, par exemple, ne pas s'attendre à un bagagiste.
Toutefois, les chambres sont très correctes et propres et ce contrairement aux parties communes.
Commentaires de Gestion de l’hôtel
1 janv. 2022 par General Manager CHA, Gestion de l’hôtel
Fabien, thank you for your stay at Crowne Plaza JFK Airport New York City. We are glad you were pleased with your room and that our location near the airport was perfect for your travel plans. We appreciate your business, and we look forward to welcoming you back.
Sincerely,
George Drepaul
General Manager CHA
par un voyageur de BLOOMINGTON
Publié le 15 oct. 2023 sur Expedia
Peace a quiet for sleep, next day catch another flight
par un voyageur
Publié le 31 juill. 2023 sur Expedia
