Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juin 2024 sur Expedia
Très bien
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Nadia Rodriguez, Gestion de l’hôtel
Dear Francis,Thank you for your rating regarding your recent visit with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Hôtel incroyable
Service au top
Équipe très compétente
Un grand merci à toute l’équipe (Mme la manager, Victor, Javier et Oscar🙏)
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Nadia Rodriguez , Gestion de l’hôtel
Dear Eytan,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
par un voyageur
Publié le 18 août 2023 sur Expedia
The Hotel was really well situated, Central Park, 5th Avenue, Times Square and many more were accessible by walking. The bedding was really comfortable. The Hotel staff were amazing and had a quick response time. Only "bad" things about the hotel, are the excessive price of the breakfast and the very noisy rooms leading to the inner courtyard because of the air conditioner
Commentaires de Gestion de l’hôtel
19 août 2023 par Nadia Rodriguez , Gestion de l’hôtel
Dear John,Thank you for your high rating regarding your recent stay with us. We apologize for the noise you experienced; however, we are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
par un voyageur
Publié le 2 juin 2023 sur Expedia
Il semble que la remise de 67€ par chambre et par séjour ne m'ait pas été appliqué.
Commentaires de Gestion de l’hôtel
6 juin 2023 par Nadia Rodriguez , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are pleased to know you enjoyed your overall stay with us. If you can provide me with your last name and dates of your stay, I will gladly look into your account to see if any credits were properly applied.
par un voyageur
Publié le 17 oct. 2021 sur Expedia
Le personnel est gentil et à l écoute ;
Par contre le petit déjeuner est très mauvais avec vieux croissants
par un voyageur de France
Publié le 5 janv. 2020 sur Expedia
Bon hôtel , personnel à l’écoute , bonne situation proche du métro
Commentaires de Gestion de l’hôtel
6 janv. 2020 par The Loews Regency New York team, Gestion de l’hôtel
We're so glad to know you enjoyed your stay. We hope to have the pleasure of welcoming you back in the near future!
par un voyageur
Publié le 11 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
9 mai 2019 par Patrick M., Gestion de l’hôtel
Thank you for taking the time to give us a review and your feedback. If there was a specific area that we missed meeting your expectations, please let us know in the future so that we can work on correcting any issues that your experienced.
par un voyageur
Situation ideale
Publié le 28 janv. 2019 sur HotelsBonnes prestations en général. Chauffage un peu limite et bruyant
Commentaires de Gestion de l’hôtel
1 févr. 2019 par John Maibach, Managing Director, Gestion de l’hôtel
Merci pour vos commentaires que nous partagerons avec l'équipe de direction. Nous espérons vous revoir.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Good property, but needs some updates.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nadia Rodriguez, Gestion de l’hôtel
Dear Shiri,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The property was in a nice location, I have no complaints of the actual property except that our room air conditioner was not functional so we had to open our windows to get some breeze, luckily the weather cooperated but I still expected for the type of hotel this is, for the ac to get fixed. Moving on.... I contacted Loews on my way to the airport and reported that my sons Airpods Max were left in our room and we explained that my son has gps on his airpod max and it showed it was in our room and then we notice how it moved from the hotel to somewhere in NewYork, the next morning my son checked and the airpod max were back at the hotel, this leads us to believe this was taken by someone at housekeeping. I called and spoke to a security and gave him exact address where the gps was showing the pods to be at, I was promised a call back but still after a week, no one has contacted me. I am a forever Loews patron and after this event, I will never be staying at loews again.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nadia Rodriguez, Gestion de l’hôtel
Dear Elizabeth,I sincerely apologize for the experience you have described here. this is not at all indicative to the service we strive to provide to our guest. Please do let me know the details and your contact information so that I can assure this matter is followed up on. I look forward to speaking with you.
