6/10 Okay
Ky'a
May 4, 2025
Liked: Cleanliness, property conditions & facilities
I am in New York all the time because my brother lives there however I needed to book this hotel for a conference I was attending. I found the hotel to be beautiful however, the staff was quite average. When I checked in, no one told me about how to order food from the restaurant. I didn’t know I was going to have to carry my own ice bucket to my room. I also didn’t know how to use the snack area because it wasn’t staffed. The cost customer service as I said was quite average so there was nothing to make me want to come back. I guess the attitude of the staff is that because they have so many people come to New York, there was no need to give any special treatment to the people staying in the hotel. It’s such a shame because of the hotels convenient location. I even decided not to get my free breakfast because I was just very happy to be going home
Ky'a
Stayed 2 nights in Apr 2025
