Note fondée sur 333 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 févr. 2022 sur Expedia
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Hello Xuri,Thank you for taking the time to share your experience with us. We appreciate your feedback and are always striving to improve our services. If there are specific areas where we can enhance your experience, we would love to hear more about them.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Dear Sunjay,Thank you so much for your wonderful 10 out of 10 review on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.Your feedback is incredibly valuable, and we're delighted that we could make your visit memorable. Should your travels bring you back to the area, we would be honored to welcome you again.Safe travels and warm regards!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Dear Michelle,Thank you so much for your fantastic 10/10 review on Hotels.com! We’re thrilled to hear you had a great experience with us.Your feedback means a lot to our team, and we look forward to welcoming you back soon.
par un voyageur
Publié le 15 août 2024 sur Expedia
It is situated in the perfect location. It is close to the Ferry and beach. the hotel is Lovely and has all the amenities you need. The staff and management go all out to make sure your stay is perfect!!
Commentaires de Gestion de l’hôtel
15 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Thank you so much for your wonderful review, Nettie! We're thrilled to hear you enjoyed the perfect location, the amenities, and the efforts of our staff and management. It was a pleasure having you stay with us, and we hope to welcome you back soon! Safe travels!
par un voyageur
Publié le 11 août 2024 sur Expedia
Tiny rooms- king balcony suite had 12 inch gap either side of the bed- no closet to hang clothing, small bathroom. Rest of hotel was nicely kept- good restaurants adjoining- everywhere except your room size- is good. Staff can offer different answers to simple questions- they appear to be getting better organized - but certainly need this.
Commentaires de Gestion de l’hôtel
11 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Hi Gary,Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the hotel and our dining options. We wanted to clarify that you booked a Standard King room, which is our most economical and cozy choice, not a suite. While these rooms don’t have a closet, we’ve included wall hooks and under-bed drawers for storage. If you need more space, we’re always happy to provide a clothing rack upon request or suggest larger rooms with wardrobes.We apologize for any inconsistencies in our service and are working hard to improve. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Dear Richard,Thank you so much for your perfect 10 out of 10 rating! We’re thrilled to hear that you had such a positive experience at The Rockaway Hotel + Spa. Your kind words mean a lot to us, and we’re grateful for the opportunity to have hosted you.We look forward to welcoming you back for another outstanding stay in the future!
par un voyageur
Publié le 4 août 2024 sur Expedia
Overall overpriced for what they offer
Commentaires de Gestion de l’hôtel
10 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Dear Moshe,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations and that you felt the value didn’t align with the cost.Your comments are important to us, and we would appreciate the opportunity to learn more about what specifically fell short so that we can improve. Please feel free to reach out to us directly. We hope to have the chance to make things right for you in the future.
par un voyageur
Publié le 3 août 2024 sur Expedia
We enjoyed our stay at the Rockaway for the most part. The hotel is nice especially considering the surrounding area. There are multiple nice areas in the hotel that you can relax including the pool, two dining areas, a lobby & two rooftop lounges.
The morning dining area was exceptional. My husband has dietary restrictions & the staff, manager, and chef were accommodating & attentive to his needs which put him at ease.
There were a few snags in other areas though. Upon arrival, the AC in our room was broken so our room was stuffy. It worked when turned on but made a high buzzing sound. I asked to change rooms & was told that all the rooms did that. I knew better so insisted on moving rooms. I was right because our next room was cool and quiet. It felt like the staff was trying to get out of improving our situation. Then the shower was really hard to figure out. I asked the front desk how it worked & this time another person told me that they didn’t know how it worked either & referred me to an instruction manual. At a 4 star hotel, I should be able to shower without a manual.
There was also no coffee maker or waters which must be a NY thing. Ok, but we had to refill waters in the hallway from a fountain. 4star places should have these basics in each room OR a snack shop in the lobby. Even some basics behind the counter to buy. Service was excellent! Bikes & beach supplies avail to guests made it fun for us. All staff were A just a few tweaks needed to make it perfect.
Commentaires de Gestion de l’hôtel
5 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Dear Jenica,Thank you for taking the time to share your experience with us on Expedia. We are delighted to hear that you enjoyed many aspects of your stay, including our various relaxation areas, the exceptional morning dining service, and the accommodating staff who attended to your husband's dietary needs.We sincerely apologize for the issues you encountered with the AC and the shower. We understand how important these amenities are for a comfortable stay. We appreciate your persistence in ensuring your room met your expectations, and we will address this feedback with our maintenance team to prevent future occurrences.We would like to clarify that we do have complimentary coffee and tea available at our onsite café, and water warmers for the rooms are available upon request. Each of our rooms is equipped with a mini-bar that includes reusable branded water bottles and snacks. The water stations are intended for refilling these bottles, contributing to our sustainability efforts.Your feedback regarding the need for better communication about these amenities is valuable, and we will ensure our guests are better informed in the future.We are thrilled to know that our staff, bike, and beach supply offerings added to your enjoyment. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Alina + The Rockaway Hotel Team , Gestion de l’hôtel
Dear Fred,Thank you so much for the perfect 10 out of 10 rating! We’re thrilled to hear that you enjoyed your stay at The Rockaway Hotel + Spa. It’s wonderful to know we met your expectations, and we truly appreciate your kind feedback.We look forward to welcoming you back for another fantastic stay soon!
