Note fondée sur 1 697 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Vraiment bien!
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Janick, Thank you for letting us know your visit to Virgin Hotels New York was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Denise LunaGeneral Manager
par un voyageur
Definitely not a 5-star hotel
Publié le 2 août 2024 sur HotelsWe had the worst time at Virgin Hotel NYC. The standard could barely compare to a 3-star hotel and we are wondering how it can even be classified as a 5-star.
First of all, the room was not clean (hair, dust, stains). We had to ask to change the bathrobes in the room FOUR times before they could bring some without any dirty yellow stains on (see picture).
Also, water pressure in the shower was very bad and overall the bathroom was damaged in certain areas (as if there had been a leak).
We also had to ask more than three times (each time) to have our room cleaned only to find at some point that our room was not serviced when we got back from our day walking around NYC.
When ordering room service one night, the tray was left in front of our room door, on the floor, without any knock on the door. Also we had asked for multiple cutlery which were not there. In total, the waiter had to come back three times to complete our order correctly.
Generally, it clearly seems that there is a strong lack of inspiring leadership at this hotel and employees do not seem happy to be working there, which can be definitely felt in the service received.
The only plus sides of this hotel in the end were its central location, its relatively nice views and its affordable price. The luggage employees were also very helpful. However, if you are looking for a 5-star service, this is definitely not the place to go. We for sure will never book any Virgin Hotel again in the future.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Denise Luna General Manager, Gestion de l’hôtel
Dear Julia, We deeply regret learning about the condition of your room, especially the cleanliness and functionality issues in the bathroom, along with the amenities. We will share your comments with our teams to ensure they meet our high standards of cleanliness and comfort. Your satisfaction is paramount to us, and the situation you encountered does not reflect the quality of service we aim to provide. Your comfort is of utmost importance, and we understand the impact this experience has had on your stay. We are committed to making the necessary improvements and would appreciate the opportunity to regain your trust. Sincerely,Denise LunaGeneral Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Prévoir un frais de 50 us si vous souhaitez avoir une chaise à la piscine.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Denise Luna General Manager, Gestion de l’hôtel
Dear Guest, Thank you very much for the fantastic rating of Virgin Hotels New York and also for taking the time to leave us such valuable feedback. We will look into these concerns, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit to the city. Until then, safe travels!Sincerely,Denise LunaGeneral Manager
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Très bien, personnel qui manque un peu de sourires et d'attentions pour la qualité de l'hôtel
Commentaires de Gestion de l’hôtel
21 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Simon, Thank you for taking the time to share your feedback. We are delighted to hear that you found Virgin Hotels New York to be of good quality. However, we are sorry to learn that the service did not meet your expectations. We will certainly address your comments about the staff’s demeanor and attentiveness with our team to ensure that future guests receive a more engaging and attentive experience. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future.Sincerely,Denise LunaGeneral Manager
par un voyageur
Pas mal…
Publié le 11 juill. 2024 sur HotelsHôtel extrêmement bien placé ! Nous avions une chambre au 31eme étage une vue incroyable sur New York. Nous avons été dessus lorsque nous avions voulu aller à la piscine après une grosse journée de marche. Et qu’il faut débourser $40 pour avoir un matelas
Commentaires de Gestion de l’hôtel
13 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to share your thoughts. We are sorry for the disappointment you had with the pool charges. In the interest of transparency, we keep our website current with updated information and pricing so guests can see this before booking with us. That said, we are happy to read that you liked our convenient location and the amazing views from your room. We hope to have another opportunity to welcome you back to our area.Sincerely,Denise Luna,General Manager
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Daniel, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Virgin Hotels New York. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Denise LunaGeneral Manager
par un voyageur
Publié le 27 juin 2024 sur Expedia
Hôtel was great!! Loved the pool and the decor in the rooms! Staff super friendly although mixed feelings on one at the pool. He was trying to say there was a 90 minute limit even though the pool was not full…
Commentaires de Gestion de l’hôtel
29 juin 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Christine, Thank you for choosing Virgin Hotels New York. We are glad you loved our well-appointed accommodations and took advantage of our pool. However, we strive to provide thoughtful hospitality, and we regret to learn that you found this to be inconsistent during your time with us. We apologize for the service concerns and have followed up accordingly to improve our performance in these areas. We are grateful for your patience and hope to have a future opportunity to show you the hospitality we are known for.Sincerely,Denise Luna,General Manager
par un voyageur
Publié le 1 juin 2024 sur Expedia
Très propre et bien situé. Malheureusement, pour le prix par nuit et recevoir des capsules de café DECAF de la marque Great Value, avoir l’air climatisé qui fait du grincement et assez de bruit pour ensuite se faire charger pour le minibar alors que rien n’a été ouvert, expérience qui laisse à désirer.
Commentaires de Gestion de l’hôtel
2 juin 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Mavy, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We also apologize for the disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We hope to have another chance to welcome you on a future visit.Sincerely,Denise LunaGeneral Manager
par un voyageur
Publié le 25 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mai 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Virgin Hotels New York and that we exceeded all of your expectations. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise Luna,General Manager
par un voyageur
Publié le 19 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mai 2024 par Denise Luna General Manager, Gestion de l’hôtel
Dear Zahra, Thank you for choosing Virgin Hotels New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Denise LunaGeneral Manager
