Note fondée sur 443 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-Pierre
Publié le 26 oct. 2015 sur Hotels
par un voyageur
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
7 déc. 2024 par FOM, Gestion de l’hôtel
Christy, Thank you for your feedback. We look forward to seeing you again soon!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par FOM, Gestion de l’hôtel
Mr. Humberto, Thank you for your feedback! We look forward to seeing you again soon!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
very nice when class is not in session not sure what it’s like during school hours
Commentaires de Gestion de l’hôtel
15 sept. 2024 par FOM, Gestion de l’hôtel
Victor, Thank you for your kind words. We look forward to seeing you again soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
We have a dog, and we were given a room that opened on a grassy courtyard where we could take our dog on a leash. It was really nice.
One complaint: Instead of free coffee in the lobby for room guests, we had to pay $3.50/cup from a Starbuck's machine. That seemed cheap, given the room rates!
Commentaires de Gestion de l’hôtel
28 août 2024 par FOM, Gestion de l’hôtel
Dyane, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback regarding the Coffee Pricing with Courtyard's corporate offices, as they determine the pricing tiers for each property.Thank you,
par un voyageur
Publié le 8 août 2024 sur Expedia
Upon arrival the bathroom floor had random hairs on it. Made me want to vomit. I cleaned the floor so I could go to sleep. This didn’t set a good tone.
Beds seemed clean. If you are like me and need a firm mattress this is not the place for you. Very soft! I asked and was told all rooms have the same mattresses.
Commentaires de Gestion de l’hôtel
10 août 2024 par FOM, Gestion de l’hôtel
Dear Claudia,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with my Housekeeping Team to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Everything was great except the front desk person Kayla was less than friendly. Another couple was checking in at the same time and we waited 3-4 minutes without anyone attending the front desk. I eventually walked behind the counter to the back room to ask for help. We needed to get to our room to get ready for a wedding.
The room was clean and spacious, good shower pressure, comfortable beds, dark room. The women at the breakfast/Starbucks counter were very pleasant and friendly.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par FOM, Gestion de l’hôtel
Dear Jennifer,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Thank you,
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par FOM, Gestion de l’hôtel
Thank you for your kind review.
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juin 2024 par FOM, Gestion de l’hôtel
Anonymous, Thank you for your kind words! We look forward to seeing you again soon!
par un voyageur
Publié le 26 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juin 2024 par FOM, Gestion de l’hôtel
Lisa, Thank you for your review! We look forward to seeing you again soon!Thank you,
