Note fondée sur 790 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2024 sur Expedia
the mattress was finished, no bath towels, dirty, not recommended
Commentaires de Gestion de l’hôtel
29 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Helene, We extend our sincerest apologies for the oversight in providing the expected level of accommodations, which resulted in any inconvenience. Rest assured; we will conduct a thorough review with our housekeeping staff to ensure that every room is impeccably prepared for our guests. We are grateful for your patronage and thank you for choosing our establishment.Sincerely,Hotel Management
par un voyageur
Publié le 31 oct. 2023 sur Expedia
Super big room!
Commentaires de Gestion de l’hôtel
1 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Helene, Thank you for sharing your feedback on your recent stay. We're delighted that you enjoyed our spacious rooms at Extended Stay America. Your comfort is our priority, and we're pleased to provide ample space for your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 31 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
14 avr. 2019 par Hotel Management, Gestion de l’hôtel
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience.
Sincerely,
Hotel Management
par Marie de Québec
décu du ``déjeuner``
Publié le 20 août 2014 sur Hotelstrès bel hôtel, très propre. Pour ce qui est des déjeuner il n`y avait pas grand chose ....
par Marie
Publié le 17 août 2014 sur Hotels
par un voyageur de ALBANY
Publié le 10 nov. 2024
When I arrived I was told my reservation was cancelled. They claimed that I should have received a notification email, but I never got any.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear John,Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the cancellation of your reservation. We understand how frustrating it must have been to arrive only to find your booking was not honored, especially without any notification. This is certainly not the experience we aim to provide, and we regret that you were affected. We will investigate this matter to ensure better communication moving forward. Your feedback is invaluable to us as we work to improve our services, and we hope you will give us another opportunity to provide you with a much smoother and more enjoyable stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Some of the staff was great. They threatened me and called me a problem for no reason.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jenna, Thank you for sharing your experience. While it's good to hear that some team members were helpful, we are concerned to learn about the situation you described. Our goal is to ensure all guests feel respected and valued, and we take these matters seriously. After looking into the matter, we found a violation of the pet policy and nonpayment from your end. We appreciate your feedback and wish you all the best for your future travels.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
