Avis Cozy Three bedroom Oasis

Good day thank you for you feedback. We actually have more than 6 cups and extra plastic utensils and two full sets of kitchen and knife sets. An air fryer as well and the fridge is as depicted never changed. The kitchen is as represented in the pictures. Your feedback will be shared with our team.

Good day Marjana we are concerned by your review. It is always our goal to provide top quality service for our guest. Based off what your survey said one issue you had was check in. You informed us of a smooth check in however you did arrive early and checked in early around 1 pm without informing the host you checked in . You then waited until after check in time 3 pm to inform us that you had checked in. Fortunately our cameras that monitor check In was able to clarify your check in was smooth however our policy is that there is a charge for early check in. Having checked in more than an hour early you had to pay our fee. We don’t want to speculate however should you have not received a fee for checking in early or got caught self checking in early we would not be receiving this poor review which is negated by plenty of in-depth positive reviews. im sure much like the rest of the communication it was a great stay as you stated via private messages and you were thankful for staying. You were the first guest to use the brand new air fryer amenities , stainless steal appliances , blender , and two coffee pot, use our new dining room set , we provided extra towels linens wash cloths papertowel and more. Every seasoning you could think of in the cabinets. We would truly like more detail surrounding what you did not like. A question we have is why was this negative not expressed in private ? Why did you thank us and compliment us on our space in the start and ending of your trip if you knew you never were coming back again ? Why if it was a one star why did you stay the whole duration of your stay? Why didn’t you say anything when we crossed paths from time to time as I handled property duties ? Your feedback will allow us to grow and duly we look forward to it.

Hey Cherine, Thank you for your review and your feedback will be shared with our team. Two things we want to highlight about your stay. The air was on and set to 75 degrees before you came. Should you have needed to unlock the thermostat per check in instructions guest can request the key which is also left in the unit. You can also request your desired temperature. 75 degrees was set by a previous guest who checked out the same day you check in. All guest can request and are granted access. You did not request this and had you it would have made your stay more comfortable. We hope to host you in the near future. Thank you.

Hey Kim thank you for your review and your feedback will be shared with our team. Also context matters : for you and your guest you received 6 towels for a three night stay. We encourage guest in our pre messaging if it’s not enough request for more. I wish you would have mentioned this when we met during your stay. Duly enjoy the rest of your week !

Hey Michael great feedback we appreciate it. Extra towels are located in the middle room closets so the next time you come just ask and we got you ! Also for the thermostat you can control it and we provide the key. As per check in instruction just ask for it. Enjoy your week! See you soon !

Thank you for staying with us please come again. Linda was a great guest to host that followed all rules and left our space clean.

Thank you for your positivity and staying with us. Please come again we look forward to hosting you soon.

Good day Ralph, Thank you for your stay at our Establishment. We’d like to address some of the concerns that your brought up in review we wish you would have brought these to our attention in person to allow for us to mitigate. Guest are informed that the thermostat is locked prior to their stay and we give you the option to request your temperature in advance , and also we have a key located in the apartment that upon request guest can AT WILL change the temperature. Should you have mentioned this to us we could have directed you correctly. Our towels/ wash rags are hotel quality standard some are Ralph Lauren others USPA. Towels are changed regularly and inspected for quality regularly. You never mentioned any quality issues with our towels and if you did we would’ve gladly replaced them to get you more “plush” towels if available. No others were on the premesis but your family during your stay. As stated marijuana is legal in Nj and we cannot control folks who smoke outside or pass by smoking. While it might be taboo to others coming from other states it is common in NY and NJ to see people publicly consuming marijuana. You had the windows and doors open as you stated which the smell for sure will blow in as the homes adjacent are close and we have medical patients who have conditions that live near by. . That’s beyond our control and in the future please keep windows closed. Our staff was on hand to help you- discussing what they do on their personal time such as ordering food and then never reporting or seeing anyone on the premises smoke is truly invasive of privacy and judge mental to make the point “you know it was him” our property manager only was there to help you on check in and no other point would be there unless contacted. People order food because they are hungry simply it’s not uncommon for our staff to be there late to assist such as we did with a late check in and icy conditions such as our property manager who works late and was waiting on you to check in at 12 am and on standby for your Assitance with the disabled. This you were informed of and still you put this in your review. Thank you for all the compliments.